Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
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"One app handles all your review needs - It simply works!" What do you like best about Birdeye? From one app I can request a review to post to three different pages including Google, its affordable, and it shows my reviews live on our website! What do you dislike about Birdeye? I wish it sent me daily reminders to use the app. Sometimes I get so busy doing a great job that I forget to let Birdeye publish the accolades I receive. Recommendations to others considering Birdeye: Price is fair. Staff is great to deal with in setting up. Monthly reports are sent to help track your progress. Keep it top of mind when dealing with customers - Second only to getting paid is getting a positive review. Reward your staff for positive reviews received. Focus on getting reviews for the team member and your company will benefit. What problems is Birdeye solving and how is that benefiting you? It makes it convenient for my field staff to ask for reviews. Birdeye takes care of followup, it sends reminders for customers to leave a review. I gives our staff members a self esteem boost when they receive a positive review. A pat on the back goes a long way. It helps our company stand out from the competition when our reviews dominate our market place.
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"Birdeye Review" What do you like best about Birdeye? Ease of use and reliability/stability of the application. What do you dislike about Birdeye? Nothing. Everything about the app works as expected. Breaks down reviews in an easy to read manner. What problems is Birdeye solving and how is that benefiting you? Getting more reviews. Benefits of the app have been getting real time reviews to
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"I am Very Satisfied with BirdEye" What do you like best about Birdeye? I like that you can send out review requests to any past customers or have them fill out a review directly either in person or online. It's a very simple process for our customers and we appreciate the accessibility. I love that you can send a request through text, BirdEye is definitely keeping up with online trends. What do you dislike about Birdeye? I dislike the design elements within the BirdEye platform. I was given a webchat code but wasn't able to fully integrate it onto my website without it looking glitchy. What problems is Birdeye solving and how is that benefiting you? We are ensuring a good review rate to increase our brand identity online. BirdEye helps us, help our customers and partners. They get to review current and honest feedback in real-time.
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"One of the best online review platforms" What do you like best about Birdeye? My agency, Marketing 4 Real Results works with many small business owners and the clients that use Birdeye are having huge success. Since Online Reputation Management is a huge part of online the digital marketing component, ratings, comments, blogs, and social media post matter. Birdeye offers the ability to respond quickly from one platform, as well as set up automated responses is great. Increasing trust & credibility is an important marketing tool for any company. What do you dislike about Birdeye? The cost is a bit higher than most, but the level of service and ability to post on so many platforms is justified. What problems is Birdeye solving and how is that benefiting you? The ability to quickly respond to online inquires. Saves time.
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"Great access to information." What do you like best about Birdeye? The website is amazing and the UI is simple. Being able to sort through date ranges, by website is great. What do you dislike about Birdeye? The app is not at intuitive as the site. What problems is Birdeye solving and how is that benefiting you? Being able to acknowledge my team quicker. Also able to see connections on which manager is able to run smoother shifts.
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"I look at Birdeye Daily!" What do you like best about Birdeye? I review our reviews on Birdeye daily! The reviews that they gather provide valuable insight into every aspect of my business. The timely and relevant information that they aggregate allows me to notice trends with my products, identify potential quality concerns and even uncover customer pain points that will allow us to make better products. What do you dislike about Birdeye? Tho only downside does not even have to do with Birdeye- often times the best reviews come from 3rd party sites from which we cannot get in touch with the customer. When the reviews come through Birdeye it is great- we can reach back out to the customer to clarify any issues that come up. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us understand our end users better. It provides insights into how our customers are using the products and we are able to identify through the customers own words what makes them most happy or what frustrates them the most.
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"Only Review Management Platform that matters!" What do you like best about Birdeye? BirdEye really does it all. Collects every review you need, presents the information in a clean, userfriendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering BirdEye. What do you dislike about Birdeye? The only dislike about BirdEye is their user roles - Owner, Admin, & Guest. The issue may be internal but these roles don't apply well to our team member names. Very minor detail but it's the only thing that could be improved! Recommendations to others considering Birdeye: BirdEye is the best reputation management tool, while others offer similar features there is no comparison when it comes to user support, assistance and having a personal team ready to help your team on the daily. What problems is Birdeye solving and how is that benefiting you? BirdEye is constantly working with our team to make improvements and customizations that we appreciate. The reporting system is already incredible, we are so excited to see their 2020 planned improvements.
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"Excellent review tracking tool" What do you like best about Birdeye? The interface is very simple to use and navigate with access to almost all on-line reviews our facility receives for both receiving and responding to reviews. What do you dislike about Birdeye? I wish I could directly respond to our TripAdvisor reviews directly from this platform, but I am sure that there are multiple layers of red-tape to navigate in order to make this a reality. Perhaps someday! Recommendations to others considering Birdeye: This is very easy to use, understand and navigate tool for on-line reputation management within the hospitality industry. It provides a tool for smaller companies and independent hotels that have only been available to larger chain operations. What problems is Birdeye solving and how is that benefiting you? Seeing all reviews on a single screen is a tremendous time-saver. Being able to respond to nearly all of these reviews is even better!!
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"BirdEye keeps an eye out for me!" What do you like best about Birdeye? Crafting templates to speed through responses! What do you dislike about Birdeye? Sometimes deleted reviews get stuck, and it makes it difficult to keep track of reviews that need to be answered. Recommendations to others considering Birdeye: If using for a high volume of review responses, take the time to build response templates that can be easily modified per review. Also, if you get reviews from multiple platforms, make sure to set that up at sign-up, to make it easier as you move through and learn the tool. What problems is Birdeye solving and how is that benefiting you? BirdEye makes it easy for everyone on our team to hop in and catch up on responding to reviews, and helps us find areas of growth.
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"Reviews come in very quickly" What do you like best about Birdeye? All the reports and analytics.I can see what my competitors are being rated as well. What do you dislike about Birdeye? Nothing at this moment. There is nothing that I have found to dislike. What problems is Birdeye solving and how is that benefiting you? Client satisfaction.
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"Very Happy with Service" What do you like best about Birdeye? I like Birdeye because of the filtering of the reviews. Gives you a chance to catch misunderstood problems before the reviews go public. What do you dislike about Birdeye? The filter can also catch positive reviews that unfortunately do not get seen publicly. Recommendations to others considering Birdeye: Get this software if you value your business. We love it. What problems is Birdeye solving and how is that benefiting you? I believe the more your locations are reviewed, the more confidence the customer will have with your organization.
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"Easy use, helpful" What do you like best about Birdeye? Consulates all my reviews into one page, able to see competitive markets What do you dislike about Birdeye? Nothing really other than I wish it filtered out Yelp and google What problems is Birdeye solving and how is that benefiting you? Keeps people from going straight to yelp
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"Excellent Service" What do you like best about Birdeye? How easy it is to add contact information and how easy it is to use overall. Simple but yet affective. What do you dislike about Birdeye? The only thing I can think of is the format. Update where the tabs are. Recommendations to others considering Birdeye: Reviews bring in business. Get as many reviews for your company as you can! What problems is Birdeye solving and how is that benefiting you? We can reach out to the customers with ease and provide world class service to the customers.
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"Perfect for businesses who need an overview of their customer service!" What do you like best about Birdeye? I love being able to see an entire snapshot of all of the reviews, from Google, as well as internal feedback. I also love seeing a "rating" that includes internal feedback that is not just from Google. What do you dislike about Birdeye? I wish the public view of a company's BirdEye page had more information for potential customers to see. Customers love seeing lots of feedback for us. Recommendations to others considering Birdeye: When signing up, you have to really learn about all of the features. Make sure you properly train all employees using it, as it can sometimes be a little tough for older users. What problems is Birdeye solving and how is that benefiting you? Our company now can easily gain direct feedback from customers, and offer an opportunity for them to give us reviews on other sites like Google as well. Sometimes Google and other sites have inflated and fake reviews that can tarnish our overall score. With BirdEye, they have their own score that utilizes multiple values.
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We have had a nice uptick in google review. Thank you
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"BirdEye has helped better our business" What do you like best about Birdeye? Customers tend to leave reviews only when they are upset, by using BirdEye customers are given the option to leave a review about their GREAT experience. What do you dislike about Birdeye? Honestly I don't really have any dislikes What problems is Birdeye solving and how is that benefiting you? I a able to see when clients are upset and get the conversation offline. I am able to use the dashboard and have all the reviews in one place.
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"Clear and Simple Results" What do you like best about Birdeye? The information is Fantastic and the simple layout is really nice. What do you dislike about Birdeye? So far I have no issues at all with this. Recommendations to others considering Birdeye: Simple straight forward and very easy to use with lots of information What problems is Birdeye solving and how is that benefiting you? We get a more accurate reading of the reviews
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"BirdEye is Excellent" What do you like best about Birdeye? I enjoy using the BirdEye site and app because it makes it really easy to stay on top of our social and review presence. What do you dislike about Birdeye? There's not much to dislike. However, sometimes on the app, filtering my ticket results doesn't load correctly. What problems is Birdeye solving and how is that benefiting you? I do not have to go to a ton of websites to track my reviews and feedback. Having the ease of one site really saves me time. We've had a better turnout of reviews using BirdEye's survey features.
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"Efficient" What do you like best about Birdeye? Simple format, customers fill out 95% of the time. What do you dislike about Birdeye? Nothing that I dislike! I’ve had a great experience What problems is Birdeye solving and how is that benefiting you? Lots of reviews with little effort on my part to get them done. Shared to my pages!
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"Easy to use for customer reviews" What do you like best about Birdeye? Helps with customers to see all the positive reviews. Most customers read reviews to decide on a place. What do you dislike about Birdeye? So far there is nothing I have found that I do not like What problems is Birdeye solving and how is that benefiting you? The benefits I have realized are the perks to getting customers based off the positive reviews
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Had a lot of questions concerning our dealings with Birdeye and Peter was extremely helpful. He answered all of our questions and will certainly call him if anything else comes up.
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"Downright seamless" What do you like best about Birdeye? The promptness and speed of response, and the measure of accountability and ownership taken whenever there was a problem What do you dislike about Birdeye? Some of the bugs from Birdeye that we had to encounter to diagnose, but they were minor issues Recommendations to others considering Birdeye: Work with Vandana Agarwal if you can What problems is Birdeye solving and how is that benefiting you? To get a deeper sense of what our patients expect of us
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"Our company has worked with Birdeye over the past year." What do you like best about Birdeye? The easy functionality and quick updates What do you dislike about Birdeye? Only downside is we have multiple people attached to some areas and if one person opts out of email the entire group stops receiving emails. What problems is Birdeye solving and how is that benefiting you? We are better able to isolate problems our customers are having across a large footprint. The direct feedback options is great also.
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"REPUTATION MANAGEMENT" What do you like best about Birdeye? The ability to receive feedback from our patients is very valuable. Some patients will not tell you how they truly feel until after they leave. This is a great way to stay on top of reputation management. What do you dislike about Birdeye? n/a really not a disadvantage to knowing this part of your business. If you're in management and can see how people value your services, then why would you not invest in something like this to help assist you? What problems is Birdeye solving and how is that benefiting you? How my employees engage with patients. How patients view our practice.