Our reviews
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4.9
7656 reviews75 reviews have no rating
- k
Birdeye is an evolving platform that grows with you and provides you with a highly communicative team Use Cases and Deployment Scope - We use Birdeye to manage our location business profiles as well as solicit NPS survey data as well as reviews on Google and Facebook. Our main goal with Birdeye is to increase our brand reputation as we expand and grow throughout the United States. We also utilize Birdeye's ticketing tool to make sure we resolve problems that arise through reviews/NPS feedback at our clinics. Pros - Location management -Onboarding -Taking suggestions and updating features on Birdeye -Communication Cons - Smarter AI for NPS feedback (already changing) -More customization on the API between CMS like NextGen and Birdeye -Assigning a ticket to two people Likelihood to Recommend - I've had a wonderful experience with Birdeye. We are still in our onboarding phase, and it has been a very pleasant experience. The team responds quickly to concerns, is quick to resolve problems, and is quick to implement the changes/additions you need. I've enjoyed the platform dashboard--everything is very easy to use and understand. Most Important Features - Review solicitation -NPS survey feedback data -Location management -Insights--understanding where our low-hanging fruit lies Return on Investment - We've rolled out passive review solicitation, which has brought one of our clinics to a 5-star Google rating in 2 weeks -Have seen an increase in reviews we've received from clinics -Have been able to improve response time/ensure response when negative feedback or a negative review is given Alternatives Considered - Podium - We were on Podium prior to Birdeye. Birdeye obviously has more features than Podium did. We were able to consolidate our listings management and review solicitation into one platform with Birdeye, and at Podium we couldn't do that. I wasn't here for the onboarding onto Podium, but the onboarding with Birdeye/communication, in general, has been superb. Podium let us change/update/add NPS scores when they weren't captured correctly, and unfortunately, there is no easy way to do this with Birdeye. Other Software Used - CallRail, Trello, Yext
- a
Birdeye is great Pros: Makes it easy for the on-site teams to request reviews in bulk or one off situations. Cons: I do not have any cons for Birdeye, at this time. Overall: Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond.
- s
It works Pros: Easy to use and I get notified of reviews instantly Cons: The mobile app capitalizes each letter so typing on the app isn't my favorite to respond to reviews Overall: Pretty solid so far. Just what I was looking for
- r
A game-changer for our company Pros: Birdeye and its easy integration with Salesforce has been a game changer for us! It is so much easier for our employees to get feedback right after their interactions. We have been able to increase the number of reviews and variety of review sites for our organization with ease. It has been time saving and wonderful! Cons: There are only small things in building templates that I would like to be able to do design-wise. Would like more options for templates to have different headers or branding than others. Would like the Salesforce integration to offer the user more than one choice of Get Feedback button Overall: Overall, we LOVE IT. Our staff find it easy to use by being integrated with Salesforce. I like the ease of being able to chat with the consumer when they leave a review as well as the monitoring so I do not need to manually check sites. Also love the ability to switch our review sites easily.
- j
Great Product Pros: Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. Cons: Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. Overall: I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.
- m
Excellent app.
- t
The customer service at Birdeye is a "10". Swati is very knowledgeable and was able to onboard my 2nd company with ease, providing a tutorial that allowed me to maximize the benefits of Birdeye with auto responding to reviews as well as customizing them. She also helped me with sharing my reviews on Facebook, Twitter and Linkedin. GREAT EXPERIENCE!
- k
Excellent real-time response from reps of Birdeye, including follow-up emails and phone calls to address an edit kept me in the loop. A tech assisted me yesterday by phone. Thank you!
- m
- e
BirdEye helped my business a lot. We love the texting.
- b
Increasing Reviews PROS It makes it easy to collect reviews on multiple platforms & to easily display them all in one place. CONS Support for Yelp is no longer there, but that is due to Yelp not Birdeye. VENDOR RESPONSE Hi Brian! Thanks for taking time to share your experience with us! Replied March 2022
- k
Great Product PROS Ease of use and implementation. Product is very user friendly CONS To this point we have been quite happy. REASON FOR CHOOSING BIRDEYE Better fit VENDOR RESPONSE Hi Kevin! We are happy to hear that Birdeye has been user friendly! Thanks for sharing! Replied March 2022
- e
Simplifies the process Great! PROS Easy to use - customer friendly and dynamic CONS Have to get buy in from the employees to use it VENDOR RESPONSE Thanks for sharing Edie! :) Replied April 2022
- c
Great Experience Overall I am newer to Birdeye, but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses. PROS Consolidating all of our clients in one platform is great. CONS After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. VENDOR RESPONSE Hi Conor! Thank you so much for being a Birdeye Partner! We are excited to be apart of your journey of success with your clients! If you ever need assistance with our platform please reach out to support@birdeye.com for any of your concerns. Thanks for sharing! Replied March 2022
- m
From a Marketing Agency Perspective Again, super impressed with everyone and everything. PROS As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! CONS If there were any complaint it woudl be the cost. As an agency margins are important. REASON FOR CHOOSING BIRDEYE For all of the above mentioned reasons. REASONS FOR SWITCHING TO BIRDEYE Service, cost, and function. VENDOR RESPONSE Hi Melisa! First and foremost thanks so much for being a Birdeye partner, here at Birdeye we value our partnerships! We are pleased to hear our service was a great experience. Thanks for sharing! Replied March 2022
- s
Excellent I would recommend it to my friends too and specially I like the name. PROS Quick and easy. Accessible with all my devices. CONS I wish I could just hit enter and the message just gets sent as I have to move the cursor to send button and then hit it, so its an extra step for me. VENDOR RESPONSE Thanks so much for the recommendation, Shraddha! We appreciate you for taking the time to leave us feedback. :) Replied March 2022
- j
Customer Service Great!! PROS How easy it is to use, how I can reach out to my clients via text . CONS All good with everything . I have no issues with Birdseye. VENDOR RESPONSE Hi Jacqueline! Communicating via text is so convenient these days. We are happy to hear how you have been able to enjoy that feature! Replied March 2022
- s
Easy to Use we had great experience in regard to review management and mass text ,email PROS Easy to use ,simple campaigns , 2 way texting CONS integration was a little difficult but it was done properly
- a
So far, so good The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful! PROS I like that I'm notified when I receive a review and that the software responds immediately to the reviewer. CONS The fact that reviewer can leave a review either on Google or Thumbtack but not both and I think it could be user friendly. REASON FOR CHOOSING BIRDEYE This is what franchisor uses VENDOR RESPONSE Hi Aarti! We value our customers and always want to provide the best support! Thanks for being a Birdeye customer and sharing your experience. :) Replied March 2022
- l
Excellent Our overall experience has been great! PROS The most impactful feature is the ability to integrated with Quickbooks so your customers automatically get a review email/text. Next would be the ability to converse with a potential customer almost immediately. CONS The only feature that I am working with Birdeye on possibly adding is another feature to the contact is link. I am hoping to hear back next week with good news. VENDOR RESPONSE Hi Lori! We couldn't agree with you more on how impactful it is to be integrated with Quickbooks! We are happy to hear that you are loving the automation. Thanks for sharing your experience! Replied March 2022
- s
Review management is great Great experience. Communication with patients is very fast and simple. PROS Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention CONS Direct feedback feature needs a new set up. It can be confusing to patients. VENDOR RESPONSE Hi Shervin! Thanks for taking the time to leave us feedback. We are happy to hear that the platform has been user friendly. :) Replied March 2022
- c
Review Increase Always easy to email my questions and get answers! PROS Ever since we started using Birdeye our reviews have grown by so many! The feedback is always positive and so helpful! CONS No complaints that I can think of, we don't use all the services but like what we do use. REASON FOR CHOOSING BIRDEYE no VENDOR RESPONSE Hi Cindy! We are thrilled to hear how you have been able to increase reviews with the help of Birdeye! Thanks for sharing. :) Replied March 2022
- j
Birdeye Review Requests It’s always been good. I would say they’re an excellent company. PROS The ease of use which is a mandatory for all of us that aren’t computer savvy. CONS There are occasional glitches that require customer support. That’s to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it’s a testament to the outstanding management. REASONS FOR SWITCHING TO BIRDEYE Unethical and poor performance from Angie’s List who I had been with for approximately 10 years Led me to seek out and try Birdeye. VENDOR RESPONSE Hi Joseph! Thank you so much for your transparency. We are so pleased to hear how much you appreciate our support team. Customer support is a core value here at Birdeye and we always strive to provide outstanding support! Thank you for sharing your experience Replied March 2022
- d
Birdeye has worked for reputation This has been a good tool in engaging patients and getting patients more involved in the practice PROS Works well with getting reviews with patients. It also gets patients engaged with the practice and it builds on everything CONS Just takes some time to get everything integrated with our management software VENDOR RESPONSE Hi Derek! We understand how important it is to engage with potential and current patients! We are pleased to hear that Birdeye has been the tool to make communication efficient and effective! Thanks for sharing. :) Replied March 2022
- c
Customer Feedback PROS It alerts me right away when there is a client review CONS I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue. VENDOR RESPONSE Hi Claire! We are glad to hear that our support team was able to fix the issue in a timely manner! We take pride in providing outstanding support for our customers. Thanks for sharing! Replied March 2022