Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7469 reviews73 reviews have no rating
- r
"Review Requests Made Simple" What do you like best about Birdeye? I like being able to simply put in contact information at the top of the page on the website. It’s handy. Also, like that we can keep track of which team member has sent requests. What do you dislike about Birdeye? I don’t like the fact that the text message requests don’t send automated reminders. What problems is Birdeye solving and how is that benefiting you? Easier to keep up with which clients have been sent requests already.
- k
"Great for small businesses." What do you like best about Birdeye? Our improved Google search ranking. We are now able to be found online thanks to the listings feature in Birdeye. It allows us to make sure all of our info is updated across tons of sites, all in one place. And it's done automatically which makes it super easy to manage. I could never have done this on my own. What do you dislike about Birdeye? The monthly cost. It's expensive for a small business like mine but I find it critical to my operation so it's a necessary expense. The mobile app is a little too basic as well. It does allow me to easily send a review request but you need to be on a PC to be able to use most functions including the admin setup changes. What problems is Birdeye solving and how is that benefiting you? We were not able to be found online before Birdeye, unless you typed in our website directly. Now we are being found and our ranking is great. The web chat is also a great feature as is the IDX options for our website. It has made our online presence more professional and reputable which is necessary for not just consumers but my recruiting efforts as well.
- w
- e
Increasing exposure for your business becomes so simple with this all in one platform! I love it!
- a
Very helpful in assisting the needs of my business. This has helped my company and I discover a new way of communication with our customers as well as keeping up with our reviews and ratings.
- s
- m
Outstanding Customer Service!
- f
They got me to the top of the Google and yelp listings!
- f
Perfect customer service. They helped me step by step
- h
Better than Yext and everything else, enjoy working with this company
- a
I have been using birdeye for my business for over a year. The results have been great. Amazing company.
- l
- n
Probably the single best investment I've made in my business for the the money. This platform simply works - exactly as advertised. Onboarding and customer service are top notch. If you are looking to gain more exposure online through real reviews, this should be your last stop.
- n
- v
Leave it to the Birds Pros: Birdeye review platform is actually very easy to use for both users. We struggled to receive reviews from our clients and this allowed a fast and easy way ! Cons: I could not find a con to using this platform except that it is manually inputted and I would have liked to have it automated from a CRM. It maybe has this capability,I just haven't explored it yet. Overall: This platform can easily send links to clients for reviews and we have received far more reviews using this platform than anything we have tried before.
- i
Nice but expensive. Nothing really bad to say.... nice service for businesses, but the service starts at $2500/year for the BASIC plan, and goes up from there. We kept the service for 3 years but dropped Birdeye this year because we’re not getting the ROI from this service to justify the $2500 annual fee. I’d give BirdEye a 5 Star rating if the annual fee was dropped to $500/yr.
- v
"Best line of Communication" What do you like best about Birdeye? Our patients can contact us so easy at the click of a button with any questions they may have. This makes the practice so easy to communicate with and also accommodate the patient for the best line of contact. What do you dislike about Birdeye? I cant text patients that aren't already int he system. Recommendations to others considering Birdeye: Keep improving What problems is Birdeye solving and how is that benefiting you? Scheudling changes, helping the patients get in quicker for emergency appointments
- b
"Loving BirdEye" What do you like best about Birdeye? Very user friendly. Easy to use . helps with reviews What do you dislike about Birdeye? There is nothing I have found that I do not like Recommendations to others considering Birdeye: easy to use What problems is Birdeye solving and how is that benefiting you? great feed back from our customers
- k
Great software! Notice an increase of reviews for our business, really well priced. Amazing customer service, specially from Babette, she has really gone above and beyond!
- a
"We love Birdeye!!!" What do you like best about Birdeye? Birdeye is so easy to use from administration to lower level employees everyone can be a part of the process! What do you dislike about Birdeye? I wish that when a review is given on another site that we could place on Facebook as a review there! That is a Facebook setting though and not Birdeye Recommendations to others considering Birdeye: Worth every penny!!! This service helps not only improve your online status but it also helps to make sure we are still serving our clients in a way that suits their needs What problems is Birdeye solving and how is that benefiting you? Our online presence has improved a great deal! We love to be one step ahead of the game in all business practices and Birdeye helps us stay ahead of this portion of owning a business!
- g
"Online Tool has Many Features and Ease of Use for Reporting" What do you like best about Birdeye? The online access is easy and very versatile allowing us to capture the elements we want for our reporting purposes. What do you dislike about Birdeye? The only issue we have experienced is if something isn't available it may take some time to be developed. This doesn't happen often. Recommendations to others considering Birdeye: Great tool for comparing relative performance over time What problems is Birdeye solving and how is that benefiting you? Birdeye allows us a constant monitoring control to measure our performance against other competitors over a long time horizon.
- c
- v
If we could afford it we would use it. Pros: Tons of features and it genuinely helped us with our ads. We have a real need for this tool and look forward to see how it grows. Cons: Ony problem is its cost. We look forward to seeing how they develop and I want to use it. just not accessible to a small firm. Overall: Great! Dying to find a way to afford it. Great customer service.
- l
This is an amazing resource if you have numerous review sources. It rally allows you to keep tabs on all of them in one convenient location. Their Help Desk is absolutely amazing.
- r
Thanks for helping us streamline this whole process of obtaining reviews. Your customer service workers are so patient and informative.