Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7520 reviews73 reviews have no rating
- b
Chris in sales is top notch. He provided key pointers for reviews to boost marketing time and dollars. The actual on-boarding was ok. Response has been better than before. It is amazing that you can make it easy and people still don't do reviews. Birdeye really helps to breakdown barriers to responses. I sent in a technical question and it took several days to get a response. When I did get it was direct and concise and answered my question.
- h
The staff at Birdeye has made our review and survey process seamless! They have been helpful and prompt.
- n
- b
Direct and Concise ! Thank you for your service! Highly recommended!
- r
- t
Great program so far, only a week in and we can already see a difference!
- c
Great product with a great team who make multiple contacts with you through the implementation process to ensure you get the most value out of your investment. Very happy with my experience so far.
- l
Great Product! Pros: This software works seamlessly with my practice software. It is extremely user friendly! Cons: None. I haven't had any issues at all. Setup was simple and customer service was always available! Overall: BirdEye has increased my visibility on line and on social media tenfold.
- k
Loving the feedback Pros: Sometime I get so caught up trying to do a superb job in the customer's home that I don't spend enough time after the work is completed to get honest feedback from my clients, but this software make that much easier Cons: I'm not real tech savvy, so it took me a little while to get comfortable with using it, but this is probably due to the fact that I'm older and my computer skills are limited. Overall: I liked that I was able to customize the questions, so I can get a better idea of my customer's overall experience, both their positive responses, as well as learning what areas we need to improve on. Pleased with the feedback
- n
BirdEye- great company to work with. The product is easy to use and the customer service is spectacular!
- n
This company has proven to be one dedicated to ensuring their clients have an exceptional experience. Though I would never expect it or put down a company for not doing it, a birdeye employee called me on a SATURDAY to make sure I was having a good experience with the company. She then handled my concern and reported back to me via text and email. My trust in reasonable solutions between businesses is completely restored. Extraordinary service from Jennifer Campisi.
- s
I've cancelled this service for over a year and they continue to charge my credit card. However, after speaking with Jennifer, their customer service rep, she went out of her way to fix the issue. It is now resolved, thanks to her fine approach to service.
- s
Great company with great support
- s
Very nice company. Support team is great. Love doing business with them.
- e
OK - I love this concept - and as a fast growing small boutique business, I can feel great that I can offer communication with my clients in new ways, and stimulate closer relationships with them. I hope my competitors don't catch on to this great little tool (shhhh...keep it a secret!)
- b
This service is affordable and easy to use.
- d
- v
"Great avenue for receiving positive Reviews from clients" What do you like best about Birdeye? Ease of use - love that I can send an email or text to a customer for reviews. What do you dislike about Birdeye? Need to have links to FB, Instagram, BBB, etc - not just Google. Recommendations to others considering Birdeye: links to BBB, FB, Instagram etc What problems is Birdeye solving and how is that benefiting you? All companies will receive bad reviews from time to time...with Birdeye we are able to obtain a lot of positive reviews so the bad reviews are rare.
- p
Awesome Company! Helped me double my reviews within 30 days.
- l
- v
"Birdeye is very useful to keep track of Reviews and our progress. " What do you like best about Birdeye? How easy it is to send the link to our tenants to leave a review. It makes the process so easy for everyone to use. It make it easy for our tenants to the review right then without an hassle at all. What do you dislike about Birdeye? There isn't anything that I dont dislike about Birdeye. Maybe to make writing the review more simply. I cant really think out anything that I dislike about birdeyes. It is just a really great program. Recommendations to others considering Birdeye: Its a great resource. It really helps your company grows in review and watch your progress. It is such a easy thing to use and help other. What problems is Birdeye solving and how is that benefiting you? How easy it is to use it. I really like how I keeps tracks of everything. It is a very professional use to our company and that tenants find it very easy for them to use. We are able to grow as company in reviews because of birdeye. People are able to see other people review very easily and helps our business grow greatly.
- j
very helpful and patient customer service
- d
"Great Product!" What do you like best about Birdeye? BirdEye is a simple and easy to use product and really helps our company out by helping us reaching out for reviews with a simple survey. What do you dislike about Birdeye? I haven’t noticed anything that i dislike about the program. Recommendations to others considering Birdeye: I do not have any recommendations What problems is Birdeye solving and how is that benefiting you? One benefit i have realized is that the surveys we send out are very simple and easy to use. I have not had one person have any issue or difficulty using BirdEye.
- j
"Great Reputation Builder" What do you like best about Birdeye? The ability to also do campaigns via your account What do you dislike about Birdeye? If a customer says no it was not a great experience then it should be automatic direct feedback Recommendations to others considering Birdeye: Definitely do a demo and see if it suits your business marketing and growth goals What problems is Birdeye solving and how is that benefiting you? Getting more reviews online
- c
"If you ask, they will review!" What do you like best about Birdeye? Our industry is very competitive. When potential clients are shopping our services, there are many companies to choose from. Positive reviews are what help us stand out above the competition. BirdEye has made it so easy to ask for reviews! Clients and customers can receive emails and text messages to remind them about submitting a review. We have discovered that even if our clients are having a positive experience, they are not going to submit a review unless we ask them for one. What do you dislike about Birdeye? I can't think of anything negative. Our experience with it so far has been great! Recommendations to others considering Birdeye: You won't regret using BirdEye to help get those reviews. We've found that the number of reviews we have received has increased significantly which has helped our growth as a business. What problems is Birdeye solving and how is that benefiting you? We used to ask people for reviews, and they would tell us they would do it, but forget. With the text feature, it makes it real easy for a client or customer to submit a review. It also makes it easy for our field guys to ask for reviews. They can enter the customer into Birdeye, from their phone or tablet, before they even leave the customer's home after a scheduled visit. Since we started using Birdeye, the number of reviews we have received, as a company, has increased significantly.