Our reviews
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4.9
7469 reviews73 reviews have no rating
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Allscripts Integration is a nightmare. It took 3 weeks when they said it would take 2 days. However, the services they offer are very beneficial, and they have very friendly and helpful management and executives. I hope my companies future working with them goes much smoother and can benefit both of us. Update: I've been contacted and informed they are taking steps to reduce these problems in the future. I will raise my review again in the future based on if it's followed through. I've changed my rating to a 4 star since they were able to integrate text messages review with our allscripts.
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I want to personally thank Johnny from Birdeye. I had a bad experience late last month; and expressed by concerns via an online review. Johnny from Birdeye immediately responded via email, and followed by several phone calls. She was beyond understanding, concerned, and extremely kind. I went from a bad experience to a great turn around. This is what customer service is defined as. I couldn't have a better or more pleasant experience. Thank you so much Johnny, you are amazing !!!!!!!!!!!!!!!
- d
Earlier today I posted a 1 star review. Jennifer with Birdeye reached out to me and was able to take a bad situation and make it right. She was amazing and addressed the situation properly. Thanks Jennifer! Besides one customer service hiccup that has been addressed, Birdeye has been a great company to deal with. Their services work well and I recommend them to any business looking to better manage their online reviews.
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great customer service
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"AWESOME experience!" What do you like best about Birdeye? We always believed a majority of our patients were happy, yet the only people that would ever review would complain. Now we can truly see the true impressions. Additionally the ease using the birdeye website is wonderful. My onboarding experience with Nick was the best. He gave me great ideas, answered every question AND made the entire process really fun! The reviews are rolling in on a regular basis and customers have commented on how much they like it. What do you dislike about Birdeye? So far, I cannot find a thing to dislike. Recommendations to others considering Birdeye: Implementing birdeye has been the quickest, easiest way to raise our google reviews. It was almost immediate. What problems is Birdeye solving and how is that benefiting you? Obviously raising our survey scores has been a huge benefit. I believe the higher scores will have an impact on our referrals.
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Share your stories with great reviews Pros: Birdeye allows us to capture reviews from our members and display them on our website for all to see! Cons: I'm relatively new to using the reports and would like to have more time to be able to give a review on it. Overall: Birdeye has an incredible dashboard of all kinds of reports to run allowing your company to see how they are doing. They also provide you a competitors overview to see how you are doing with competitors in your area.
- r
Very impressed with the service provided, well beyond my expectation. Thank you!
- a
Excellent for Reviews Use Cases and Deployment Scope - BirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers. Pros - Fast Software -Best Customer Service Satisfaction Software -Easy to use -Best Statistical Software regarding Reviews and feedback -Easy to Manage Social Media Reviews -Excellent Customer Service -Manage all the Customer Service in a clean way Cons - Pricing Field -Maybe a more variety of ways to leave review Likelihood to Recommend - I believe that for any company BirdEye will be of great use. It is easy to manage, easy to see statistics and easy to know feedback and how your customers feel all the time. It gives you great advance progress of how are you doing and how your company is doing regarding customers satisfaction. Users and Roles - Marketing, Administrative Assistant, Customer Service Specialist and CEO of the Company. Return on Investment - It has specialized the way we received customers reviews -It creates a good relationship Customer/ Company -It makes our work easy at the moment of collecting feedback -It has make a great impact on how customers see us on Google -It has bring more customers to our radar. -The satisfaction of our customers is the best return we can have and thanks to BirdEye we are able to manage these reviews -It has professionalized the way we look at feedbacks from a different perspective Alternatives Considered - We select BirdEye because it is a software that is really easy to use. It is easy for customers to provide feedback and write how they feel. it is easy to manage. Other Software Used - Lead Forensics, GoDaddy, QuickBooks Enterprise Solutions
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"How BirdEye efficiently benefitted me and my company" What do you like best about Birdeye? BirdEye was very helpful with catching reviews that I would not have even know existed. Finding amazing reviews hidden in the web boosted my employees confidence that some recognized their kindness and talents. What do you dislike about Birdeye? There is nothing that I dislike about Birdeye at this time. I actually do not have much experience with Birdseye other than getting hidden review through our email when customer experience reports are sent through. Recommendations to others considering Birdeye: No advice to give at this time. What problems is Birdeye solving and how is that benefiting you? Finding reviews that were hidden before.
- m
Amazing platform. We're very happy with all its features, making the process super easy for our customer to leave us reviews. Already got 40 reviews in just a week. We look forward to many more :)
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"AMAZING" What do you like best about Birdeye? I love how all our reviews are in one place and I am able to follow up customers quickly and easy. What do you dislike about Birdeye? I have to log in every time. I would like if the application and web browser would keep me logged in all the time. What problems is Birdeye solving and how is that benefiting you? With BridEye our team can easily keep track of messages, reviews and request for our service.
- n
BirdEye is essential for my business in tourism! Pros: It is so simple to respond to comments/reviews on multiple platforms. It is so nice to not have to be able to log in to every platform and comment on reviews. Cons: Nothing. I have no major complaints about this software. I have used to weekly for a long period of time and it is great. Overall: Commenting on reviews is so easy now. This software has helped our company so much.
- d
Extremely happy with BirdEye!
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"Great experience" What do you like best about Birdeye? BirdEye is a very user friendly platform for SEO and online review management. I was recommended to this company by a colleague and am happy that I signed up. I had a great on-boarding Arpit and have enjoyed using the platform since, What do you dislike about Birdeye? Only downside of BirdEye is that I wish the review e-mail request somehow came from my own name/e-mail. Some clients have told me that the review e-mails ended up in Spam. What problems is Birdeye solving and how is that benefiting you? The best benefit is that its a great way to manage seeking online reviews and helping with SEO optimization.
- v
"Made my life alot easier!" What do you like best about Birdeye? Its provided me a simply to use platform to manage my companies online reputation. And a tool to solicit reviews. What do you dislike about Birdeye? Oddly, I need to refresh or set up where Birdseye is pulling reviews from. What problems is Birdeye solving and how is that benefiting you? Managing Online Reputation and a quick easy to tool to pull a NPS from.
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I have been extremely impressed with my account manager from BirdEye. He is informative and dedicated. I am a former marketing director so it can’t be easy take all my questions. His name is Ankit and he is very well informed. I’m excited to see what kind of results we develop as a team!
- j
Scott Frank is an a excellent process server ! I hired him about a week ago to serve and locate an witness for a court processing that was very critical to me ! Scott not only served the person but found them after no body else that I hired previously could ! Extremely professional with constant communication !
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As a business owner, Birdeye makes everything easy!!😊
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"Reaching out to our client is so easy " What do you like best about Birdeye? I like that fact that we can send a mass amount of emails and text for reviews all at once instead of one by one. Time is money and that saves us so much time. What do you dislike about Birdeye? The only thing is the contact tag, little confusing and if not inputted correctly then would not work. What problems is Birdeye solving and how is that benefiting you? monitoring the reviews, and sending multiple review request has became easy
- r
This company is fantastic! So glad that I was connected with them. Getting reviews is so easy, we never have to think about it, it is automatically done for us by Birdeye and our software. Would highly recommend using this service.
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"Great service" What do you like best about Birdeye? BirdEye has increased our reviews exponentially! It's helped us to increase our presence online and get valuable feedback from our patients. What do you dislike about Birdeye? From what we can tell so far, there is nothing we dislike. What problems is Birdeye solving and how is that benefiting you? We have been able to solve the problem of not getting enough reviews to increase our presence online. We wanted people to be able to search for us and find us and BirdEye has helped us to do that.
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"Awesome Experience" What do you like best about Birdeye? BirdEye is user friendly for all. Easy to administer and easy for your patients/clients to provide necessary feedback. I used BirdEye with my previous company and could not wait to implement with my new company. What do you dislike about Birdeye? At this time I do not have any dislikes with BirdEye. What problems is Birdeye solving and how is that benefiting you? BirdEye allows me to easily and quickly address problems and provide responses to reviews.
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"Great Software That has Helped us Increase our Business rating Immensly!" What do you like best about Birdeye? It is extremely easy to use and to get clients to give us reviews What do you dislike about Birdeye? It is not very easy to get clients to leave a review on Facebook Recommendations to others considering Birdeye: Great software for reputation Mangement What problems is Birdeye solving and how is that benefiting you? We have increased our google rating from 3.1 to 4.8 stars in less than 6 months yer and received over 150 more reviews. It is so helpful in sales when potential clients can see positive things other people are saying about us.