Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7469 reviews73 reviews have no rating
- c
Thank you so much for your excellent service.
- k
- p
Always the absolute best support service. Wish I could use the team for all my products. the support staff is a big reason I continue my relationship with Birdeye.
- b
"Very safe software." What do you like best about Birdeye? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike about Birdeye? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering Birdeye: Please use BirdEye firmly. It is extremely convenient and user-friendly. What problems is Birdeye solving and how is that benefiting you? It was difficult, because the whole process was complicated and disadvantageous for our customers to write client reviews. We also solved the issues that have discouraged consumers from writing reviews by being able to send a direct link. The number of reviews left has increased enormously.
- s
Rosalind Weiner was extremely helpful in guiding me through the feature and usage of BirdEye through the several calls I made. Very professional and thorough making it easy to implement the system. Thank you.
- n
really worth it and useful. Easy to use and a must for any business
- p
Great company, highly recommend!
- c
Reviews with BirdEye very important to reach our patients and Birdeye allows us to text message. Pros We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients. Cons I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances Reasons for Choosing Birdeye Better text messaging and handling of our reviews
- c
- n
Needed support from BirdEye to fix an issue. My call was answered on the 3rd ring, service tech was very nice and knowledgeable and fixed this issue in minutes. These guys are great!
- m
BirdEye Really Helped Our Company Get Reviews And More Business I'm happy to report that our experience using BirdEye has been Terrific! We are thrilled at all the feedback we have received after using this software. Pros The software really helped to get feedback from our customers. Our Google reviews have significantly increased since using the BirEye Platform Cons The software has been very helpful and I have not found any Cons or Flaws with this system.
- j
Complete suite to build and boost online presence Pros 24 Hour Customer support Has almost all tools to boost the online presence for a business. They provide free quotation Cons Haven't noticed any glitch so far. I think its all good.
- c
Good job
- v
"Birdeye Works" What do you like best about Birdeye? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike about Birdeye? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering Birdeye: Birdeye is a great system and I recommend it to anyone What problems is Birdeye solving and how is that benefiting you? We have managed to increase our star rating tremendously with Birdeye
- u
Love working with BirdEye. Things work seamlessly and easily. We are getting a lot more reviews since we started using them.
- a
"Birdeye - Ellada Studio" What do you like best about Birdeye? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike about Birdeye? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering Birdeye: DO IT! What problems is Birdeye solving and how is that benefiting you? Instant reviews, lack of reviews is the problem that we solved.
- j
Easy to Use, Flexible Pros: Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in. Cons: Using a third party software for installation, but they've fixed that.
- h
"One stop shop to monitor online reviews" What do you like best about Birdeye? That I only have to log in once to see all our online reviews. What do you dislike about Birdeye? So far, I haven't run into anything on BirdEye that I haven't liked. Recommendations to others considering Birdeye: Take the time to set up your account fully so you can get all the benefits of BirdEye - seeing all social platform reviews in one place, emailing customers for reviews, etc. What problems is Birdeye solving and how is that benefiting you? I didn't think to reach out to people to ask them to leave a review but with BirdEye, it's really easy to request a review - as well as respond to reviews.
- p
- o
Wonderful customer service, quick and positive
- s
Pushy channel sales development team but very responsive to customer reviews - which is good because it's their business. After posting a very negative review of my first experience with a salesperson who used questionable tone in his correspondence with me, I received a personal email and phone call from a manager who wanted to right the ship. I've since edited this review and walk back my first claims because they show a true interest in improving the customer experience. A testament to their brand's claims.
- s
Always responsive! Thank you for all your help!
- r
Impressive, instant response to my tech issue. Received a phone call from a human within 1 hour of submitting. Issue was resolved to my satisfaction. For this SLA, you get an S L A+!
- t
This is so great. Really takes away trying to hunt down clients to get the reviews they promise!
- j
Very easy to use!