Our reviews
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4.9
7469 reviews73 reviews have no rating
- t
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Best review system out Easy to manage. BEST analytics. Easy to navigate
- a
Helping us to attract new clients for years! Use Cases and Deployment Scope - We use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business. Pros - They make it easy to capture reviews. -They have great customer service if you have any questions or concerns. -Their site shows up high when clients Google my name. Cons - I suppose it would be useful to be able to send multiple requests for reviews at the same time. -BirdEye could send reminders to clients if they haven't written a review (after a few days or so). -All in all, I am happy with their service. Likelihood to Recommend - It is suited in any sales business as clients are going more and more online to shop for services. They want social proof that you are treating your customers well and getting results. It would be less appropriate in a business that does not have a lot of online presence, but none come to mind. Users and Roles - The salesperson (or listing agent), the administrator, and the buyer's agents. The listing agent will use it whenever he/she sells a home, the buyer's agent whenever they help a buyer find a home and the administrator is just there to manage the process. Often the administrator will be the one actually sending the reviews to clients. Return on Investment - Clients are more easily sold on our service after they have seen reviews. -Clients are more apt to contact us directly online when they see reviews. -Not only buyers, but also sellers are online, so it's a win-win. Alternatives Considered - We haven't used any other software for reviews or reputation management at this point. Other Software Used - DocuSign, Dropbox, Google Drive
- j
We had trouble unlocking our account. The representative who contact me was very helpful and friendly. I appreciated her follow through and timely resolution. Thank you!
- m
- c
Awesome tool! Great service too.
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- r
Great system Pros: very easy to use, great patient reviews achieved. Cons: cost. Everything about system is as promised. Overall: I have been very pleased with overall performance.
- m
- a
Highly recommend in any sales business! Pros: It's easy to use and easy to capture reviews. In this day and age, online presence is super important and our future clients are going on the internet before they choose a real estate agent. We want to not only have the most reviews, but the most five star reviews and BirdEye makes that easy. Cons: I really have not had any negative issues with the software. It delivers on helping me get lots of good reviews. The page also comes up high on the SEO when someone googles my name. Overall: I would recommend it to anyone in any business that is trying to reach new customers online.
- s
Excellent communication. The whole process was fairly simple. Great product!
- b
They are always helpful and respond immediately to your emails or calls.
- e
I use Birdeye for work, and I think it’s great. They’re pretty responsive with their support, and the system works very well.
- c
An Answer for us In our business, the teams that work in the field are tired at the end of the day. We have been having difficulty having them ask for a referral. We had office staff ask for referrals. The office staff doesn't have the same relationship with the customers as the technicians in the field do. We tried Birdeye not knowing what would happen. We are very happy with the results. I suggest trying Birdeye and seeing the results.
- f
The customer service experience so far has been amazing. I can’t wait to see how BirdEye helps me over the next year.
- j
Great company, with great customer service! I have used Birdeye for 2 years now, and I love what they do for our company
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- p
BirdEye Substantially Built Clients Businesses Pros: The ease of use and the technical support are my favorite aspects of the software. Simple to set up and whenever in need, the technical support department is wonderful!!!!! I deal with a number of third party companies - tech support here is above and beyond. Best of all, the software really makes a difference for my clients as everyone thrives and flourishes on good reviews if so deserving! Cons: In some ways it is a bit basic. Would like more control over the look and feel of the product - sometimes being told a change cannot be made. Also, would prefer more control on my end - rather than having to rely on tech support - although again they are a pleasure to work with. Overall: As a reseller of the product, not only is there money to be made, it really works. I look like a superstar to my clients growing their businesses substantially....
- y
Love it! Pros: An easy to use, everyday kind of software that is great! Cons: The ability to respond back to Google reviews directly from emails should be implemented. Overall: The company and the employees all go out of their way to do exceptional work!
- b
Looking forward to everything that Birdeye can do for us. Onboarding process was excellent. Nick was very patient with me in the training process and has promptly returned any question or concern that I have presented to him.
- a
Colette and Celesta was amazing John and Bilal in Respiratory was great motivating my Father. Steven Thibault was very great calming me down in a tough situation. Monica was a great RN keeping my father on track. Lisa Mitchell LPN was great too. The Patient Care techs was awesome as well.
- m
Great job! The setup was easy and we can't wait to start using it.
- n
Always available to help with all of our concerns, thanks!
- j
great customer service