Our reviews
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4.9
7677 reviews75 reviews have no rating
- k
Thank you!!!
- j
Polite and efficient
- j
i have told other
- s
Ketan is an absolute gun!
- b
Support team is by far the best I’ve had the pleasure of working with
- c
Fast response and nice guy
- s
Very responsive
- d
Very professional, and polite, and resolved my issue. He also asked if there was anything else he could do for me.
- j
Ojasvi is the best!
- w
I was having a hard time understanding what the tech was trying to tell me to do so he very quickly offered to do a zoom call with me and viewed my computer to help me get my issue resolved. It was very nice not to have to keep floundering
- a
Has been working great since we started using birdeye
- b
- w
Ankar not only followed up on a timely basis, he provide insight and guided me through the process like a specialist. Don't let Ankar go - he is a keeper!
- k
PIYUSH is the best! :)
- b
Great customer service. Always taking care of their clients.
- a
He was very patient, clear, and helpful. He helped answer the questions I had and showed me what went wrong when an internal report was pulled.
- k
Fantastic response time
- j
Fast and efficient
- a
Tech rep was very professional and extremely helpful answering all of my questions.
- e
He did his best, good call on his part in asking his colleagues about our question before he answered.
- s
Very responsive and solution oriented.
- m
Very respectable partner and positive energy
- j
Birdeye is fast and efficient! Pros: Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye. Cons: I have not experienced any cons yet, as this is a newer software to our company.
- z
Great working with Deepty and Paul who helped onbaord me to the platform and got all integration done with my account. It's a robust platform with lights off bells and whistles.
- h
Good Service, User Interface Needs Work PROS This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. CONS The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing. VENDOR RESPONSE Hi Holly, We appreciate your feedback and will work with our product team to enhance the Birdeye interface. Replied February 2023