4.9
7799 reviews75 reviews have no rating
Great job, Sumeet!
Great job, Sumeet!
Great job, Sumeet!
Great job, Sumeet!
Great job, Sumeet!
Nidhi Verma
Piyush Agarwal as always thank you
Kaushlandra Rajak thank you so much for all the assistance
Kaushlandra Rajak thank you so much always excellent
Piyush Agarwal thank you!!
Great service!
Sumeet was extremely helpful and very professional. He helped me out in a very quick manner and provided the necessary solution.
Awesome short and sweet. Also gave great advice
Great for gaining a head start on the competition by better understanding customer requirements Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo. PROS Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to. CONS Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately. VENDOR RESPONSE Thanks for your detailed feedback and sharing your success story with us! Replied February 2023
Buenas forma de gestionar tu reputación en la red PROS La facilidad de manejo y lo intuitivo que es de manejar CONS No hay nada que no me haya gustado. Es un muy completo. VENDOR RESPONSE Thanks for leaving us a review! Replied February 2023
Good experience. Good customer support. Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others. PROS HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. CONS The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. REASON FOR CHOOSING BIRDEYE Price and did not have features we would not use. REASONS FOR SWITCHING TO BIRDEYE More functionality with Birdeye VENDOR RESPONSE Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience! Replied February 2023
I felt he went above and beyond and even sent me a calculator for our reviews. Much appreciated :)
Thank you. Prompt help.
I love the professionalism, the patients and how knowledgeable the Birdeye team are. They are awesome!!!
Vijay was fabulous and so patient with me! I’m a little slow with my typing abilities and learning new software, so I appreciated his understanding and patience with me. I can’t wait to get more reviews and grow my small business with the help of Birdeye!
Sumeet was great!
Sumeet was great!!!
Sumeet was great!
Quick response, kind, and informative
Fast and Efficient