4.9
7933 reviews75 reviews have no rating
Ketan was very prompt and helpful in getting this solved for me. Thank you!
Avinash is always on top of providing answers and solutions.
Kaushlandra was awesome and super helpful.
Your support are awesome and always very friendly.
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
Sumeet is the best!
The representative was very professional and nice. He guided me how to resolve my issue.
Speedy!
New to Birdeye Use Cases and Deployment Scope - We use Birdeye to monitor and respond to our clients reviews on all platforms and give them the opportunity to be more involved in the review process which was not a possibility before. This platform makes it easier to respond to all of the reviews with the automated response feature. Pros - Set up automated responses to reviews -Daily emails summarizing reviews/ activity -Hosts all of reviews on one site Cons - The onboarding process was very difficult, specifically trying to map the clients -Having them separated by "Reviews Lite" and Full Suite makes it a little more difficult to manage Likelihood to Recommend - Birdeye has been a great addition to us. Because we manage a large number of clients, it can be very time-consuming to go through and respond to each individual review. Birdeye gives us the option to have automated responses set up for different reviews which save a lot of time. We had a few hurdles in the beginning with the set up process and mapping the pages, but the support team was very responsive and easy to work with. Return on Investment - It was time consuming to set up -Aside from the set up process, it is helpful and makes monitoring reviews easier Alternatives Considered - Not at liberty to discuss. Support Rating - We had a lot of back and forth throughout the set up and mapping process but the team was very responsive and helpful. Usability - It's very nice to be able to manage everything for our clients in one space and gives them the opportunity to be more involved with their reviews. Birdeye's is a pretty straight forward platform that has been easy to learn, and the team at Birdeye has been helpful in getting us familiar with it.
Birdeye has great customer service, very professional, knowledgeable and efficient. I really appreciate you all. Thanks for everything!!
I had a really bad cell connection and your rep was very patient! Corrected the issue quickly! No complaints well done!
Superb service. Resolved very quickly. Ankur was great.
Excellent experience - Very helpful!