Our reviews
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4.9
7536 reviews73 reviews have no rating
- d
Nidhi was extremely helpful in answering my questions and giving me the links for the steps to help us in the future!
- a
Birdeye is an exceptional platform! After transitioning from another reputation management company, our company has experienced an immense level of satisfaction with the exceptional care and support provided by our remarkable Birdeye team!
- m
Pleasant, lot of knowledge, got some great help. plyush agarwal. His name is not on the list below.
- a
Always very helpful when I have technical issues.
- p
Sunny helped me a lot for my account and he has gone out of the way to help me . I really really appreciate this .
- a
Birdeye is a lifesaver for our team PROS Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results! CONS We do not have any issues so far with Birdeye. VENDOR RESPONSE Thank you for your wonderful review! Replied August 2023
- f
Great system and good onboarding team.
- b
Special thanks to Snehashish, the campaign manager that helped to set up the Birdeye software, connection with the Google, Facebook, Instagram, YouTube as well social postings. He explained everything and always communicated through emails too. Thanks to Birdeye for the great software.
- m
Good starting as a client but it seems to be top notch. Training was thorough and comprehensive. I lookforward to good things ahead.
- l
10/10 will use forever! Use Cases and Deployment Scope - I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet! Pros - Generates reviews from actual customers -SEO help -Social media advance posts Cons - The app on the phone should be the same as the computer Likelihood to Recommend - The customer service is excellent. I’ve never once had a problem with the company, but I feel if I did, it would be resolved very quickly. And the fact that I have so many reviews! I don’t like reviews that are fake and computer generated so it makes me happy that mine are genuine. Return on Investment - The more reviews we have the more clients we get Other Software Used - Meevo 2, Ooma Office Support Rating - They answer questions right away and direct you to where you need to be Usability - It’s pretty easy for me because I’m pretty computer illiterate. Anything that I don’t get, my representative will walk me through step by step. I don’t have to wait until our monthly meetings if I have a question, I can email or call and it will get resolved right away
- d
Great experience with Snehashish, he was very professional, patient and helpful in walking me through the onboarding process and the features of Birdeye. I am only a few weeks in and have seen great results. Highly recommend.
- d
My visit to Berman Skin Institute Dermatology & Cosmetic Surgery was a very positive & pleasant experience ! From the scheduling of my appointment to the service I was provided . The staff was very professional & courteous . Dr Chiang took the time to answer all my questions . " Bonus points " , my procedure was completely painless & I was finished in no time ! Thank you Dr. Chiang & staff ! Five stars all day long .
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- m
The time it has saved our team has been a gamechanger! Use Cases and Deployment Scope - We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined. Pros - Texting with clients -Asking former clients for a review -Managing and organizing social media post. Cons - I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly. Likelihood to Recommend - Birdeye has some pretty sophisticated options for obtaining reviews. You can integrate it with several types of CSM which makes it easier and more efficient to send review request. However, in our field of work, we do not want to send review request to every client. Therefore, we have it linked up to our CSM but we do not have it on auto. I like how we can manually send reviews to our clients. Return on Investment - I think Birdeye has helped us become more efficient with client interaction. It has also been a useful tool for potential new clients who can text or message us and get an almost immediate response. Other Software Used - Pipedrive, Clio Support Rating - I can not say enough good things about the support with Birdeye! When I have had a question, they were on top of it. They also check in here and there to see how things are going and offer training on areas we may not be using effectively. Usability - I think it is very user friendly. I thought, in the beginning, I would need to train my team to use it. But that was not the case. I appreciate the onboarding Birdeye gave me for more complex task.
- c
Very easy to work with and great help.
- s
Birdeye will have your business flying high! Use Cases and Deployment Scope - We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform! Pros - Date reporting -Online presence management -Gathering reviews Cons - Sometimes when we are replaying on the chat, the cursor will jump back to the beginning of the line. That is very frustrating. Likelihood to Recommend - We love the Birdeye platform! It has helped us to streamline the online portion of our business. Return on Investment - Getting more of our reviews posted direct to Google has help our online presence. -The corrections and maintenance of the many different online sites where our business data is posted frees up my time for other things. -Monthly review of our reports monitoring our online presence. Alternatives Considered - Trustpilot - We have a lot of reviews for our business from Trustpilot. They are also a great company to work with. What we appreciate about Birdeye over Trustpilot is Birdeye pushes our reviews out to Google and not just on their own site. Other Software Used - TransUnion TruVision, Equifax Workforce Solutions Support Rating - Great customer support! They answer our questions quickly and resolve any issues in a reasonable period of time. Usability - We have found the Birdeye platform to be very user friendly. It's easy to navigate and provides great feedback. If we do have an issue with something we are typically able to get it resolved quickly.
- a
Birdeye, not just reports but good ones Use Cases and Deployment Scope - Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there. Pros - Social feature -Review auto response on multiple platforms -Mass email campaigns, with a max of 5000 -Reports Cons - Integration with our PIM software for surveys -Inbox not having an auto response for google chat -Not being able to turn off the inbox feature Likelihood to Recommend - Social media and reviews are the best features. Once we integrated into Facebook and Instagram we were able to have a great look at everything. So far, I cannot say for the surveys as we are in the very early phases. Listings are perfect for when we are relocating a business. Reports are fantastic when reporting to my upper management. Return on Investment - One stop shop for Reviews are great, it saves marketing department time and money on if they were all separate. -I'm not sure about the surveys yet due to integration. -Listings is very easy to use with updating this saved us money compared to competitors. Alternatives Considered - Hootsuite - I feel like the social tool is way better than anything that Hootsuite can offer. Very user-friendly. Customizable to each clinic. Listen tool where you can do some social searches on things going on in your industry. Other Software Used - Google Analytics, Canvas, Microsoft Power BI Support Rating - Our main Tech person is fantastic and has given me his direct phone line if we need help. We have an accounts manager that just switched and a Customer service rep too. Both are good at communication; they just don't always have an answer and seem to rely on the main Tech person. But they are great at helping with smaller issues. Usability - I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
- b
Excellent service with great experienced people
- g
Lacking in customer service but amazing with review requests Use Cases and Deployment Scope - We use Birdeye for review management, review requests, website chat and for mass emails. Pros - Review Requests -Reporting -Chat Customizability Cons - Account Management -Customer Service -Chat Speed Load Times Likelihood to Recommend - Birdeye is fantastic at collecting reviews. Their review request emails are very customer friendly and aesthetically pleasing. Return on Investment - Increase in reviews -Better reporting -Increase outreach capabilities Alternatives Considered - Podium - Podium also has issues with account management and customer service. They are comparable but Birdeye has a better review request interface and reporting than Birdeye. Support Rating - This area is where Birdeye is lacking the most. There is difficulty knowing where and who to contact when help is needed. Usability - The interface has a tendency to be slow when it comes to load times and during chat conversations.
- a
A Birds' eye view of Birdeye Use Cases and Deployment Scope - As technology continues to be the forefront of many industries these days, we utilize it for brand recognition in our community and to stay above the competition on popular search engines. If your name is getting out there in the interwebs, how will people find efficiently. Birdeye is our go to problem solver for this. Pros - Ease of use and UX design. -Customer service is topnotch and efficient. -Have made a name for themselves in business marketing. Cons - Options for elderly people to interface with. Likelihood to Recommend - Birdeye has been a great resource for a increasing company/therapist reviews by ease of use for client/ family involvement. I have heard very few issues with clients describing difficulties in use of Birdeye as the middle man for our review sites. I cannot think of a better service for our needs. Return on Investment - Our reviews have increased by 25% with a recent campaign this month using Birdeye Support Rating - The support staff at Birdeye has been exceptional, yet needed very minimally. When small issues arose the staff was prompt at responding and resolving issues and insuring further support was readily absurdly if future needs arose. They very very professional and passionate about their product and it shows in through their work. Usability - Birdeye is very versatile in the growing tech world we are evolving into, without missing a beat. I work more so on the receiving end of the product, but all the feedback I've heard is bar none. It has all the features needed to take businesses to the next level of marketing.
- j
Awesome Way to Consolidate Multiple Review Streams Use Cases and Deployment Scope - We use Birdeye to help streamline our review management process. We needed something that could help us keep track of negative reviews and how we are addressing them with the customer. Birdeye's ticketing system makes it easy for us to do that! It notifies us when we get a negative review and automatically creates a ticket for us to keep track of how we are remedying the situation. We can easily keep notes in the ticket and mark each as "in progress", "resolved", or "completed." The Birdeye team is extremely attentive and responds very quickly to any questions I have. Pros - Communication -Efficiency -Review Management Cons - Reporting -Admin management Likelihood to Recommend - Birdeye is great if you need a central place for multiple people/teams to track the same activities. It is great for keeping track of multiple moving pieces and for staying informed on multiple cases. Reporting is not as custom as I would like it to be. I would love the ability to filter and pivot the reporting dashboard section. For now, I download the raw data, sometimes in multiple reports, and combine them into one Excel spreadsheet then I can pivot and filter from there. Return on Investment - Resource efficiency -Improved online reputation Other Software Used - Google Ads, Google Analytics, Yelp for Business, Facebook Business Manager Support Rating - Very quick to respond and clear communication. Usability - It has been very user-friendly, even to my other users who may not be as tech-savvy. I am able to quickly show my store managers how to use it and they pick it up very quickly.
- a
Birdeye does the work for you! Use Cases and Deployment Scope - We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms. Pros - They integrated everything with our dispatching software for us -The review requests go to the customer's phone within minutes after their appointment ends -It follows up with customers in case they forget to leave a review Cons - Perpetual Billing is still changing so it's hard to keep up with the changes Likelihood to Recommend - Birdeye allows direct feedback as well to keep the customers in constant contact with us at their fingertips Return on Investment - Great for generating communication as well as reviews Alternatives Considered - Google doesn't do it for you, we love Birdeye Other Software Used - QuickBooks Desktop Pro Support Headcount Required - No skills necessary, easiest ever to use Business Processes Supported - Growing reviews -Direct contact with customers -24/7 contact with customers -Multiple review platforms Innovative Uses - They integrated with our dispatching software for efficient use -They set up the sync tool for us to integrate with QuickBooks Future Planned Uses - After hours contact -Following up with service or estimates Likelihood to Renew Products Replaced - Yes - Direct Google reviews through Google, Birdeye is so much better Key Differentiators - Integration with Other Systems -Ease of Use Evaluation Lessons Learned - I would punch competitors in the face and go find Birdeye Implementation Rating - Let Birdeye do what they do Implementation Details / Implementation Partner - Implemented in-house Implementation Phases - No Change Management Lessons - Change management was minimal Implementation Issues - Getting our other software reps to help Birdeye, minimal time though Support Rating - I wasn't sure at first, Deepty, our rep went above and beyond to get everything flowing with our other softwares, after that it was just working by itself. Premium Support - Not sure, we rarely need support and Deepty, our rep seems to always respond right away, excellent customer service! Bug Resolution - No Exceptional Examples of Birdeye Support - Integration and build was more than we expected, they do the work for us. Usability - I give them a 10 because all we have to do is respond once in a while and let the autobot learn our responses. Easy Tasks - Custom responses -Campaigns Mobile Interface Availability and Impressions - Yes - Our customers primarily use it from their smartphones
- d
Easy Peasy Use Cases and Deployment Scope - We use Birdeye to text with our clients. Our clients often need us quickly and texting has become the quickest and most efficient way to communicate. This app lets us do that without our personal numbers being given out. It works great for our clients and it works great for us. Pros - Texting -Notifications -Communications Cons - Notifications don’t always pop up quickly -Profile personalization Likelihood to Recommend - We use Birdeye to text with our clients. Our clients often need us quickly and texting has become the quickest and most efficient way to communicate. This app lets us do that and keep our private numbers safe and confidential. Return on Investment - ROI -Responsiveness -Availability Support Rating - I’ve never had to use support Usability - Very functional
- a
Birdeye helps a ton in potential client retention Use Cases and Deployment Scope - We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients. Pros - Communication with prospective clients via text -Track and capture reviews -Solicit new reviews Cons - Exporting and saving text chains could be easier -Would love integration into Pipedrive or Clio -Integration with telphone services Likelihood to Recommend - This app is great for engaging with prospective clients immediately and giving you a way to communicate with them without giving out personal cell data. It is also very helpful for soliciting and tracking client reviews that are made online. It is not suited for specific lead generation or for specific CRM type issues within the sales team. Return on Investment - Client retention -Tracking of user reviews -Instant feedback -Easy communication Alternatives Considered - Clio - Used Clio Grow and Lexicata before. Birdeye is much more user friendly but lacks all of the substantive features. Other Software Used - Clio, Thomson Reuters Westlaw, Pipedrive Support Rating - Any time we have needed support, they have been very responsive. Usability - Very easy to learn and user friendly, but the iOS app is sometimes a bit clunky and non-intuitive
- f
Sign up for Birdeye and receive great customer service! Use Cases and Deployment Scope - The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation. Pros - User friendly interface -Great customer service -Easy and creative ways to improve services Cons - Availability in different languages: Spanish, Creole etc. -Cost of the platform for a smaller company -Need customize templates for certain services Likelihood to Recommend - Birdeye is a great platform that helps with our company reviews. We would like more of our clients to leave a written review instead of just leaving five stars on the platform. The five stars are great but we like to see what a client has to say. It would also be good to track reviews sent via email. Return on Investment - Increased online presence and marketing -Easy to navigate through the platform -Some clients do not fill out reviews Alternatives Considered - Not applicable at this time. Support Rating Usability - It is user friendly and takes less time to send a review to our clients. In the past we sent individually emails to our clients for a review and found it to be more time consuming. The availability to just put in the client's name, phone number and email address is so much easier.