4.9
7770 reviews75 reviews have no rating
Mr. Ankur was very efficient and professional. It took less than a minute to resolve my issues and was very patient with me. Thank you again for your help.
The tech was very knowledgeable in the products offered by Birdeye.
Fast and accurate help.
great response, great communication
Great, easy software to get reviews Pros: It is east to use, you can add many people to your account to manage, it is not much extra work to send out review requests to patients. Cons: When you send a txt message with a link to review, people type the review into the text message instead of clicking on the link, so I wish there was an automated response to that text saying "this is a personal txt message to Dr, please copy and paste your review to google by clicking the link above" Overall: Great, we got about it 130 google reviews in 7 months
I had a great experience with Tech Support helping me with some issues. Himanshu and Sumeet were great!
Thank you!
Impressed especially when my primary account manager did not prompt reply to my emails and began this inquiry with frustration. Thank you!
The guy I talked to was helpful, and very quick to hop on Zoom and show me exactly how to do what I wanted. This is exactly what customer service should be! My only complaint is that the birdeye embed feature doesn't offer horizontal scrolling of cards, only the vertical scroll which I think is bad UI. We've had it on our website and it makes it too hard to skip the dang thing. You try to scroll further down the page, but instead you're just scrolling further down the reviews. A horizontal scrolling set of reviews would be an easy fix to this UI problem.
Aditya Upadhyay was extremely helpful and quick!
Ok
I have to say this company has and still is such a blessing and the acct reps really always try to enhance my experience to capture more reviews. thank you for serving me for years to come...
The representative Hassin was very nice and pleasant on the phone. He had excellent customer service and he immediately resolved the reason for the call.
Identified the issue and solved it. All I can ask!
Husain was great with our web connector issue and we had it corrected pretty quickly and he was happy to work within my time availability. Very appreciative of that!
Great job
Quick at responding to tickets, great communication!
My rep was fantastic and helped me with everything I needed - 5 stars from me!
My rep was awesome and walked me through all of the steps with patience and humor. 5 stars!
Ketan was a great help. We received the solutions we needed from them.
Communicated very well and helped us through the entire escalation. A+ service!
Great customer service!
A consistent and inexpensive option for gaining reviews Pros: Easy to automatically request reviews from customers without staff involvement. Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.
Best in the Market Pros: It is easy to use and support friendly. Cons: Sometimes it can take a few minutes for a message to be sent and received to a customer. Overall: We love using the service.
Birdeye Review Pros: The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website. Cons: The packages available where you don't use all the features and can't cater the pricing to exactly what you just use.