4.9
7935 reviews75 reviews have no rating
Thank you!
Praveen Reddy always efficient
The attendant was amazing and helped me find the answers to my questions right away and then when she needed to send my request to a special department they called me back promptly. 100!! Great service!! Keep up good work!
Quick! thank you
Knowledgable, courteous, helpful!
Thank you for your help!
OJ is always so helpful and solves my problems quickly!!!
The representative was efficient and super helpful, gave me all the information I needed and was really nice! Thank you!
outstanding performance
Praveen Reddy thank you for the prompt assistance
Ajay is one of the best tech support thats why i always ask him about all the disconnections and etc
Very helpful and professional! Guide me through all the steps even with my limited computer knowledge! Thanks so much and I will highly recommend Birdeye to other businesses
Mortgage Lender Reviews are helpful with Birdeye Use Cases and Deployment Scope - We use Birdeye to get reviews for how the mortgage loan process went. Our issue right now is we aren't getting reviews from our clients even after a reminder. When I look for a company, I look at their reviews. I need to figure out how better to address getting reviews from the clients. Pros - Easy to use -Website for reviews is simple looking -Reviews at the top showing stars is helpful Cons - Allow our social media tags on our review page - is that an option? -Have sales team call me to show me tips Likelihood to Recommend - Birdeye - I only know it for reviews. If there is more to it, I have no knowledge of that. Return on Investment - For my branch manager, he has hardly received any reviews even though we do lots of business. -Positive is I'm glad our clients have a way to send a review. Alternatives Considered - Facebook Business Manager - It's 50/50 when people do send reviews - they send to Birdeye or Facebook, not one more than the other. Other Software Used - Encompass, Google Ad Manager, Google Sheets Support Rating - I haven't contacted anyone for support other than get my web address to give out. Usability - It's clear and precise. Laid out well when people want to see reviews.
The fact that I do not have to deal with an algorithm or a third-party chat and am able to communicate with a real person is greatly appreciated. I don't think AI and algorithms are able to replace humans just yet.
UI/UX isn't great on brideye, but your support team is amazing
The person I spoke to, Nidhi Verma, was great. She was courteous and I was able to relay the information I had to her in a timely manner. She answered questions I had as well.
Was super responsive and the zoom call worked great to help with my issue! Thanks
Nidhi understood my question and helped me solve the problem. I am appreciative!
Gulshan was so helpful in connecting monday.com with Zapier and Birdeye. He's patient, kind, and knowledgeable - winning combination for that kind of role. Thanks!
Great platform, easy to navigate through.
Souryyajit Saha has helped me the last 2 times I called in and it was a Awesome experience!
Great platform, easy to navigate through.
Nidhi explained the topic very well and demonstrates knowledge on Birdeye's features. She is very patient.
Souryyajit understood exactly what I was needing to do, and he helped me to do it!
Thank you, Praveen, for efficiently and effectively answering my question. Birdeye support is always excellent.