4.9
7944 reviews75 reviews have no rating
Knowledgable, courteous, helpful!
outstanding performance
Very helpful and professional! Guide me through all the steps even with my limited computer knowledge! Thanks so much and I will highly recommend Birdeye to other businesses
Mortgage Lender Reviews are helpful with Birdeye Use Cases and Deployment Scope - We use Birdeye to get reviews for how the mortgage loan process went. Our issue right now is we aren't getting reviews from our clients even after a reminder. When I look for a company, I look at their reviews. I need to figure out how better to address getting reviews from the clients. Pros - Easy to use -Website for reviews is simple looking -Reviews at the top showing stars is helpful Cons - Allow our social media tags on our review page - is that an option? -Have sales team call me to show me tips Likelihood to Recommend - Birdeye - I only know it for reviews. If there is more to it, I have no knowledge of that. Return on Investment - For my branch manager, he has hardly received any reviews even though we do lots of business. -Positive is I'm glad our clients have a way to send a review. Alternatives Considered - Facebook Business Manager - It's 50/50 when people do send reviews - they send to Birdeye or Facebook, not one more than the other. Other Software Used - Encompass, Google Ad Manager, Google Sheets Support Rating - I haven't contacted anyone for support other than get my web address to give out. Usability - It's clear and precise. Laid out well when people want to see reviews.
The fact that I do not have to deal with an algorithm or a third-party chat and am able to communicate with a real person is greatly appreciated. I don't think AI and algorithms are able to replace humans just yet.
UI/UX isn't great on brideye, but your support team is amazing
The person I spoke to, Nidhi Verma, was great. She was courteous and I was able to relay the information I had to her in a timely manner. She answered questions I had as well.
Was super responsive and the zoom call worked great to help with my issue! Thanks
Nidhi understood my question and helped me solve the problem. I am appreciative!
Gulshan was so helpful in connecting monday.com with Zapier and Birdeye. He's patient, kind, and knowledgeable - winning combination for that kind of role. Thanks!
Great platform, easy to navigate through.
Souryyajit Saha has helped me the last 2 times I called in and it was a Awesome experience!
Great platform, easy to navigate through.
Nidhi explained the topic very well and demonstrates knowledge on Birdeye's features. She is very patient.
We got one part of the situation fixed I still can not fully read the entire message review that are sent by text
Souryyajit understood exactly what I was needing to do, and he helped me to do it!
Thank you, Praveen, for efficiently and effectively answering my question. Birdeye support is always excellent.
Husain Mukadam did a great job and quickly resolved our issue. Thank you for his help
What a game changer! Within the first month, I am already so pleased and relieved to have the entire Birdeye team helping grow our brand’s reputation and take care of our customer’s needs. I cannot speak highly enough of this fantastic partner!
Great customer service! Highly recommend.
long wait for tech, we had issues getting a remote connection
Praveen was very patient and helpful
Gaurav rocks! Thank you for your personal attention to ensure the success of our campaigns!
The associate was extremely helpful for a friendly and patient. She got all my questions answered quickly, and it was very helpful. The the online support pages I did not find very helpful.
Nidhi reached out immediately about a question I had and calmed my worries instantly. She's been amazing every time I've had a question!