4.9
7935 reviews75 reviews have no rating
Birdeye Review Pros: We used Birdeye to manage patient experience reviews. It was easy to use. Cons: We didn't experience anything negative while using it.
Birdeye Review PROS We used Birdeye to manage patient experience reviews. It was easy to use. CONS We didn't experience anything negative while using it.
Great and very useful tool to communicate with clients and community. From reviews, referrals and posting and communicating on social media - super easy and all in one place - great team of onboarding pros and support- Thanks Birdeye :)
My recent experience with Dr. Darrick Antell and his staff was truly outstanding. Dr. Antell’s level of excellence, his vast knowledge and expertise, his professionalism, and the superb care that he and his staff extend to his patients are some of the attributes which I believe set him apart from other plastic surgeons in NYC. I am extremely pleased with my results and I am most grateful to Dr.Antell for providing such a positive experience. Whatever procedure one is contemplating or pursuing, the results with Dr. Antell will be natural and most complimentary. My sincere recommendations for Dr. Antell and his exceptional staff are endless ~ Barbara
Denise R and Pat L were absolutely wonderful to have as a realtor in helping my Wife and I find our dream home. They went completely out of their way to help us and research the best possible area for us to live in. Denise and Pat met with us on several occasions to speak with us to ensure what type of housing we were looking for along with the area we wanted to live in. Denise also set us up with a Realtor in Georgia to sell our home to enable us to make this move to Florida. Thank you, Denise and Pat for all the effort and hard work that you placed in hunting down this home we now live in.
Shraiya has been incredibly helpful in getting our account setup to work seamlessly!
Birdseye is easy to use and you are given a thorough orientation. I would recommend this review management company to others.
I now know what my customers are thinking. Pros: I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is. Cons: The website is a little overwhelming, but rest assured its worth it!
Great company. Streamlined process. Very helpful in implementing.
Mahak has been most helpful in getting everything set up.
i had the pleasure of working with hitesh. He was vary helpful and knew what he was doing. He was vary professinal, kind and knowledgeable. He helped with explan everything he was doing. I would recommend him.
Thank you Hitesh for helping with onboarding. You have been patient and helpful during the process.
Birdeye takes care of my review process and is very good at fixing any issues we have within the system.
Jamie you are the best, very helpful
Love this app! It’s just what my business needed.
Great For Agencies I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it. PROS I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through. CONS I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault). REASON FOR CHOOSING BIRDEYE I think the final factors were cost, functionality, and that it was something that a lot of our customers could use as a value ad to other marketing packages.
Solid Review Management Platform My overall experience has been mostly positive. I like the the flexibility the platform offers, but I think their pricing and their response times on certain things could be improved. PROS Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from. CONS I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space.
Birdeye Software Fairly positive overall. Wish SMS marketing was an easier/better process. PROS Review management features, the social media integration is fantastic! Very easy to use. CONS SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time. REASON FOR CHOOSING BIRDEYE Well-rounded product, ability to manage social platforms within one software, AI integration for review responses.
Great product and affordable Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy. PROS So many additional features without having to hire another partner. CONS So far after a year we have had great success. REASONS FOR SWITCHING TO BIRDEYE Originally, price but also features. So many additional features. Their product seems more stable than the past company.
Important offering for our customers PROS It is a user friendly platform that helps generate, manage and market our clients reviews. CONS It is a significant financial investment.
Helping Your Customer Help Themselves Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly. PROS Ability to have all clients fall under one account and dashboard. CONS Would like for the texting tool to be more robust.
Great Comprehensive Platform PROS Birdeye is an end to end solve for a large suite of products. It is also very easy to use. CONS Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.
Handy Tool! PROS Ease of use, it is a very simple and handy tool to use for Review Management! CONS The setup can be cumbersome but other than that no real complaints.