4.9
7971 reviews75 reviews have no rating
Birdeye onboarding process was amazing. I had the privilege to work with Paritosh and he was so patient and explained everything on the dashboard eloquently. He was extremely efficient. Each time we met, he would then send a re-cap/summary of what we discussed and always followed up on the tasks I needed to complete to move forward.
I am very happy with Birdeye (Shraiya Bansal). They help me build trust with working with them. Thank you for your help.
Great customer support
Birdeye has completely transformed how we manage reviews, messaging, and customer feedback—all from one easy-to-use platform. We’ve seen a huge boost in our online reputation and lead conversion thanks to their powerful automation tools. The support team is incredible, always ready to help and truly invested in our success.
GREAT CUSTOMER SERVICE & THE BEST PLATFORM FOUND, EASY TO USE.
Sanghita was very helpful and patient. She was very thorough and made the onboarding process rather easy.
Thank you to Birdeye for bringing in so many wonderful reviews.
Ik heb Ayse op bezoek gehad voor het 360-graden fotograferen van mijn EMS-studio. Wat een fijne ervaring was dat! Een super lieve en positieve vrouw, die alles enorm goed uitgelegd heeft. Vervolgens prachtige foto's gemaakt. Dank je wel Ayse!!! Vijf sterren voor jou :))
Sangi was patient and extremely helpful in teaching me how to post on social media. I am a beginner and feel very confident with the tools Birdeye has given me
I got a very good experience from Jaya. She gives advice and is a good consultant. Highly recommended who like to do business with Birdeye
BirdEye has been an interesting experience so far. The onboarding and integration into our Customer Resource Management proved to be a little difficult at first but they were able to manage okay. Took quite a bit longer than what I was told it would take and there were some scheduling conflicts with setup and training calls. At this juncture, my organization has been with Birdeye for about a month. While we have seen a slight increase in Review traffic, we are left feeling a bit underwhelmed by the performance of the product itself. Now...to be fair, these things take time to develop and good things rarely come overnight. I was asked twice and sent an email all in one week to write a review on my experience...so...to date, this is what I have to work with. The program itself is easy to use, intuitive and customizable. Review requests are a breeze. Referral generation...I think it's gonna be a pass for us because we have seen absolutely no movement at all at this point on that front. Messaging is a really nice feature that we do love to use in our organization. The product itself is "Pricey" but I have found that it's pretty middle of the road and fairly marketed for this type of service. Can you do this kind of thing on your own...Yes, most definitely. Do you...probably not...else, why are you even reading this and considering hiring a company for it. Customer service is great. They're knowledgeable and quick to act. Sales was personable and not pushy at all. To be truthful the sales portion of my experience was probably my favorite. Joe was my rep and he was great. Overall...so far...it's been a good experience. However, at this time, i am unclear if we would choose to continue into a second contract. We're still trying to find our "sweet spot" and we're only a month in. All in all...what i have learned from hiring Birdeye is very simple...you WILL find holes in what you are doing independently and Birdeye will come along side and help to fill those holes in the review space.
Octa plasma is professional and friendly. Quick and knowledgeable.
We just finished our onbroading with BirdEye. Very excited to start using all these AI shortcuts in our business. So far, so good. The tools are simple enough for even a non-techsaavy person like me to use. I really like the automation tools they offer that connect to our reservations system. We are getting way more reviews from guests. The social media posting is easy and fun with so many options available. Thanks BirdEye, we look forward to the coming monthly meetings and growing our business together.
Awesome platform and onboarding!
It is a great system and easy in integrate into your business
Akash did the on-board calls with us. He is the reason we give BirdEye 5 stars! He is thorough, and helped us really understand how to grow our reviews to grow our online business presence.
We just started with Birdeye and have already seen great results. Thank you Shri and the team for all of your help!
Great App! Pros: Compiles all our reviews and messages from our customers in one app. Cons: When messaging a guest through the chat, pictures are slow to load.
Birdeye did a great job of onboarding and getting us set up with our review system.
Akash was amazing and very helpful with our onboarding process. He took the time and patience to go over details with me several times to ensure that I fully understood the platform. We also received 4 reviews within the 1st 2 days of our review request running with them. Looking forward to continued progress with them.
Yorkshire apartments in Silver Spring, MD are amazing. I had the pleasure of visiting the property and was very impressed. The staff in the office offered me refreshments and were very pleasant. Children played at the nearby playground and a few residents were walking their dogs. I'm definitely interested in renting a unit.