Our reviews
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4.9
7444 reviews73 reviews have no rating
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- b
Quick service and great information to resolve my problem.
- w
We are new to using the BirdEye Chatbot. I had very specific questions about how to implement after hours answers from Robin. Support representative gave good directions and suggestions on how to maximize effectiveness of our answers to patients when we are not available for phone calls.
- p
Can’t believe that I got a callback so soon. Excellent explanation. Will use Birdeye more often
- m
Very friendly, polite, and knowledgeable.
- s
very helpful and friendly
- j
We are new to BirdEye and they have helped our business gain more reviews than we could have imagined. The support has been fantastic!! Highly recommend!
- b
Birdeye reps are always very prompt, knowledgeable, and courteous! They're MUCH BETTER than the company we used before! We highly recommend Birdeye!
- g
Birdeye helped us expand our reviews and services!! Pros: Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc changed our practice to the better and saved us hours on the phones!! Cons: I I would like the address book to have more fields so we could search lists according to what we are looking to text. Overall: I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!!
- r
Nidhi is so patient and helpful
- g
The rep was phenomenal! She helped me take care something that I had no idea how to take care! She was patient and polite! Awesome experience!! Thanks!
- b
Super fast resolution
- b
Birdeye reps are always very prompt, knowledgable, and courteous! Thank you!
- c
My issue was resolved very quickly.
- k
Very friendly representative
- a
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
- a
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
- a
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
- d
Sumon helped and was quick. Great service
- h
He was very helpful and friendly.
- j
Ketan was very helpful and answered all my questions! Thank you again.
- a
Debajnan Bhattacharya and Pratibha Wadhwani made sure to communicate with me in a timely manner as our issue was time sensitive. Thanks team!
- l
Excellent service as always
- c
Thanks, you guys are the best!
- j
The best reviews generator platform in the marketplace.
- o
Good, until you contact customer service Pros: It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month). Cons: The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them. Overall: Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.