4.9
7797 reviews75 reviews have no rating
The telephone connection could have been better; there was a lag in response on Babette's end (we have a landline, I am assuming VOIP on her end) during the call which was a little distracting.
Well organized process for gaining customer feedback and responding to issues.
Great experience and clear instructions. Thank you
I appreciate that BirdEye keeps an eye on our account and recognizes issues before we do! Karan was very patient, helpful and professional. We are receiving reviews again! Thank you!!
Extremely satisfied with Birdeye company. I work as a pediatrician and get new patients daily just through reading our reviews through Birdeye. I just wish we get informed by them sooner before a negative review becomes live online.
I continue to have exceptional support from ELLEN! Her patience and support makes this product even more worthwhile to me and my clients! Give her a big raise!
I am so so glad I found BirdEye, they made requesting reviews from clients so simple, and already I have first page placement on my new website on a few of my keywords. I absolutely recommend BirdEye to every business owner! - Pamela Macias, Owner of San Diego Eviction Services
Sunaina was wonderful! Not sure why FB didn’t sync up right away but she made sure it got done. Really appreciate the help and looking forward to good results.
Not what I really expected so far. Still difficult to get customer reviews on Google Local Business page if the customer doesn’t have a Gmail account. This has been the case with my clientele. Since Facebook doesn’t do stars anymore, reviews are strictly written. This equals a neutral review on BirdEye. My 3 star rating goes to Taylor the Onboarding Specialist. She is quite the asset to BirdEye.
Always courteous and knowledgeable.
The team was very helpful. They responded quickly to my response. Initial ticket response was a little slow, but afterwards all communications were prompt and they resolved my issue.
The only trouble I had was getting it scheduled. I received a call that an earlier time was available and it took me two very frustrating phone calls to Birdeye to reach the scheduler (Jaqueline?). If they are recorded, you should take a listen... they were bad (both happened on 11/15). Once connected with Sunaina, everything has been great!
Supported me with my questions and walked me through the steps. Very knowledgeable and friendly!
I discovered this company at the ADA meeting in Hawaii and heard several others give positive feedback while I was there...so I decided to sign up. It has been about a month and has been a great experience so far. We combined their services with a strong effort in the office to request reviews and now patients are entered to win a nice raffle prize when they leave reviews. These efforts combined are really making an impact.
Very happy to be working with a true professional!
Very impressed on well I was communicated with, when trying to figure out why our system was not working properly. I was called every single day to be updated on the progress, until the error was fixed. Thanks so much for getting the issue taken care of!
Very quick response time and fixed issue on the first time!
My rep was awesome. We chatted on the web portal and then I called the 800 number and was able to connect with him. He worked through my frustration and solved the issue to completion. Excellent experience.
Directed me to a link that I could see step by step directions. thank you
The chat person was very patient and I had several people that avoided me from continuing the chat. He ended up calling me to help me over the phone. That was very helpful and the customer service was greatly appreciated.
Support member reached out to me directly and made the whole situation so much easier than a simple reply via Support ticket. Thank you.