Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7446 reviews73 reviews have no rating
- e
Thank you for all the help!
- c
Praveen and Nidhi were very helpful in drilling down to the root cause of my issues. I did have to do a little additional troubleshooting but they were able to direct me to where to search.
- b
great
- e
All three of my problems were solved with one call that Birdeye made to me... Can you help Facebook learn how to do this? :)
- e
So glad he called and help understand where the new support website is and all the training materials that are there! Super helpful!
- e
The support rep called me directly, which I appreciated, and helped with the problem I had opened a support ticket for and then helped me with another problem I was about to email Birdeye about. I was worried my new problem wouldn't be solved before the weekend, so I am grateful he called when he did.
- g
Quick, easy and effective!
- c
Asane was great. I didn't use support site so I can't rate it.
- j
Customer response is great
- m
I have a good experience everytime! thank yall
- j
Thorough and professional
- d
Quickly responsive and followed when I asked additional questions. Thank you!
- a
Was patient with me.
- s
Dedicated timely follow-up!
- m
Ankur has always been helpful and he has assisted with clarifying things that are difficult to understand in Birdeye. Thank you, Ankur!
- k
Rohit Panchal was very helpful as always!
- j
- v
Buenas forma de gestionar tu reputación en la red Pros: La facilidad de manejo y lo intuitivo que es de manejar Cons: No hay nada que no me haya gustado. Es un muy completo.
- c
The representative was very well versed on the problem we were having.
- e
My rep was very kind and patient while we figured out the issue was actually on my end! Haha
- i
Low score on support pages reasons: 404 errors on support pages; no instruction on opening tickets for partners. Overall score reasons: Support staff resolved my issue quickly and effectively.
- s
Onkar was very helpful today. I feel confident that he understands my problem and will develop a solution. Thanks.
- k
They were prepared to help me with the specific problem and when I asked for advice or what is recommended on a certain topic, they responded with confidence and data to back it up.
- d
Piyush Agarwal was amazing. They definitely need a raise!!
- m
Ankur was a great help to reconnect a Google page. Walked me through how to do this with a Zoom screenshare and working through some technical difficulties. Very pleasant interaction and appreciate the quick fix!