Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7587 reviews75 reviews have no rating
- k
Just getting started with birdeye. So far so good, very impressed with staff and on boarding process.
- h
- d
Every time I call customer service for BirdEye I get immediate attention and feedback. Each of the representatives have been able to assist me with very clear answers. I also receive a follow up email with any other issues that may need to be addressed.
- l
Bird Eye is amazing! Pros: Easy to use, quick responses from the support team Cons: There is nothing I do not like about the software Overall: Bird eye has helped me boost my business and bring in new clients from different avenues of the internet. Thanks Bird eye!
- f
Representative was extremely helpful an knowledgeable. The implementation was super smooth and easy thanks to her!
- j
Just went through Birdeye's onboarding, it was great!
- l
Peter on Birdeye chat was awesome!! He helped me update my account to make sure all of my content was correct! I really appreciate the time he spent!!
- j
Babette made this so easy. Love this !
- r
Very happy with your service. It has really helped boost my Google reviews from just 3 to over 90 in just over a year! That has helped put my practice at the top of the SEO results on Google. Highly recommend!
- m
I had a fabulous experience with the sales person who initially contacted me and an equally impressive one with our trainer. Both were responsive, thorough and knowledgeable about their product. We have seen a surge already in our reviews and we've only been up and running a few days! I highly recommend them!
- g
- m
Birdeye is an awesome way to track activity for you and your business. Notifications are very timely. Excellent and rewarding way to assess value of services provided by your organization. Marie
- j
Great xperience! Highly recommend. Jacqueline was awesome!
- m
Our experience with Bird Eye has been very positive. It’s extremely user friendly. I completely recommend this company.
- r
- n
- d
Great product! Makes the process of getting our client reviews much easier for our clients. Thanks!
- m
- v
BirdEye Website Reviews Pros: The process for setting up BirdEye is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive. Cons: The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month. Overall: Very good software to work with, easy to use and outstanding customer support.
- e
Easy to set up and use by both office and field team members
- c
My office uses BirdEye and I love it. It is a great way to get your review numbers up. My favorite thing about Birdeye is the ease of it. Setup was fairly quick and now all I have to do is sit back and let the magic happen. Thanks for all the great help BirdEye!
- j
BirdEye is incredibly robust. There are a handful of features I do not like, but I'll explain first why I think they're great. They've got the templated review email down well. If you want to custom code, or change their templates you can, easily. Second, their customer service is great. Yes, they're most likely based out of India. That stated, all of their professionals are extremely knowledgeable and have been able to fix any issue I've had in hours at most. Last, Their client reps are incredibly quick to answer any questions you might have. For the things I don't like: I think their micro-sites (which pull from your generated information) are on-the-whole pretty low quality. 40+ sites you've never heard of and no one uses. It's a cheap and effective way to garner SEO presence. If you've got a compliance department which is strict, this will be a hassle, and it's better to close those down. Their software has so many "places" something could be. If you update a link, or add in a new template, be sure that you've checked every possible branch on where it could be. They use tiny font inside the dashboard, and sometimes the thing you're looking to update is easy (but just out of sight.) That said the software and service all seems great.
- c
We've really enjoyed working with the BirdEye team. Looking forward to the partnership!
- l
Great experience with Len and Taylor! Very knowledgeable and helpful.
- d