4.9
7799 reviews75 reviews have no rating
Representative was extremely helpful an knowledgeable. The implementation was super smooth and easy thanks to her!
Just went through Birdeye's onboarding, it was great!
Peter on Birdeye chat was awesome!! He helped me update my account to make sure all of my content was correct! I really appreciate the time he spent!!
Babette made this so easy. Love this !
Very happy with your service. It has really helped boost my Google reviews from just 3 to over 90 in just over a year! That has helped put my practice at the top of the SEO results on Google. Highly recommend!
I had a fabulous experience with the sales person who initially contacted me and an equally impressive one with our trainer. Both were responsive, thorough and knowledgeable about their product. We have seen a surge already in our reviews and we've only been up and running a few days! I highly recommend them!
Birdeye is an awesome way to track activity for you and your business. Notifications are very timely. Excellent and rewarding way to assess value of services provided by your organization. Marie
Great xperience! Highly recommend. Jacqueline was awesome!
Our experience with Bird Eye has been very positive. It’s extremely user friendly. I completely recommend this company.
Great product! Makes the process of getting our client reviews much easier for our clients. Thanks!
BirdEye Website Reviews Pros: The process for setting up BirdEye is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive. Cons: The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month. Overall: Very good software to work with, easy to use and outstanding customer support.
Easy to set up and use by both office and field team members
My office uses BirdEye and I love it. It is a great way to get your review numbers up. My favorite thing about Birdeye is the ease of it. Setup was fairly quick and now all I have to do is sit back and let the magic happen. Thanks for all the great help BirdEye!
BirdEye is incredibly robust. There are a handful of features I do not like, but I'll explain first why I think they're great. They've got the templated review email down well. If you want to custom code, or change their templates you can, easily. Second, their customer service is great. Yes, they're most likely based out of India. That stated, all of their professionals are extremely knowledgeable and have been able to fix any issue I've had in hours at most. Last, Their client reps are incredibly quick to answer any questions you might have. For the things I don't like: I think their micro-sites (which pull from your generated information) are on-the-whole pretty low quality. 40+ sites you've never heard of and no one uses. It's a cheap and effective way to garner SEO presence. If you've got a compliance department which is strict, this will be a hassle, and it's better to close those down. Their software has so many "places" something could be. If you update a link, or add in a new template, be sure that you've checked every possible branch on where it could be. They use tiny font inside the dashboard, and sometimes the thing you're looking to update is easy (but just out of sight.) That said the software and service all seems great.
We've really enjoyed working with the BirdEye team. Looking forward to the partnership!
Great experience with Len and Taylor! Very knowledgeable and helpful.
Super easy implementation, even for a multi-office business such as mine. Super easy platform to use once it is set up. Super easy setup process. First day out, already getting online reviews! Couldn't be happier!!!
Kyle was very patient with me. He answered all of my questions and made sure I understood what was going on. He was extremely knowledgeable, thorough and helpful! I look forward to working with him more in the future!