4.9
7934 reviews75 reviews have no rating
Great product! Makes the process of getting our client reviews much easier for our clients. Thanks!
BirdEye Website Reviews Pros: The process for setting up BirdEye is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive. Cons: The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month. Overall: Very good software to work with, easy to use and outstanding customer support.
Easy to set up and use by both office and field team members
BirdEye is incredibly robust. There are a handful of features I do not like, but I'll explain first why I think they're great. They've got the templated review email down well. If you want to custom code, or change their templates you can, easily. Second, their customer service is great. Yes, they're most likely based out of India. That stated, all of their professionals are extremely knowledgeable and have been able to fix any issue I've had in hours at most. Last, Their client reps are incredibly quick to answer any questions you might have. For the things I don't like: I think their micro-sites (which pull from your generated information) are on-the-whole pretty low quality. 40+ sites you've never heard of and no one uses. It's a cheap and effective way to garner SEO presence. If you've got a compliance department which is strict, this will be a hassle, and it's better to close those down. Their software has so many "places" something could be. If you update a link, or add in a new template, be sure that you've checked every possible branch on where it could be. They use tiny font inside the dashboard, and sometimes the thing you're looking to update is easy (but just out of sight.) That said the software and service all seems great.
My office uses BirdEye and I love it. It is a great way to get your review numbers up. My favorite thing about Birdeye is the ease of it. Setup was fairly quick and now all I have to do is sit back and let the magic happen. Thanks for all the great help BirdEye!
We've really enjoyed working with the BirdEye team. Looking forward to the partnership!
Great experience with Len and Taylor! Very knowledgeable and helpful.
Super easy implementation, even for a multi-office business such as mine. Super easy platform to use once it is set up. Super easy setup process. First day out, already getting online reviews! Couldn't be happier!!!
Kyle was very patient with me. He answered all of my questions and made sure I understood what was going on. He was extremely knowledgeable, thorough and helpful! I look forward to working with him more in the future!
Super great source for potential customers to see how great you are! Makes a big, big difference for sure!!
I recently signed up with BirdEye. The onboard process was quick and the training was excellent. I can't wait to see the results in my ROI.
I had such a smooth and stress free on board training today with Jacqueline from BirdEye! We are grateful for the wonderful support your staff has given us so far. I am excited for this amazing program and how it is going to assist our Company to become more efficient with our feedback from clients and other people we work with in the Community! Thank you once again for going above and beyond to assure I am comfortable with the program and for offering your expertise anytime needed!! You ROCK!
Very knowledgeable and patient! Walked me through my questions step by step. Emailed me the steps after I hung up without even requesting them for future reference. BirdEye is a fabulous company to work with. I would highly recommend them!
Awesome software platform. Great customer service. As an internet marketing agency, I am literally overwhelmed with solicitations from prospective vendors and solutions providers. BirdEye followed up with me for nearly a year (I'm ashamed to admit) and was professionally persistent about the benefits their review platform could offer my clients. I finally relented, with a healthy skepticism and became a strategic partner. The platform (if you actually use it) has been tremendously successful in generating new, positive reviews for my customers. And they keep adding new features, integrations etc. Really happy I partnered with BirdEye. Keep up the great work!
We had four couples going to Scottsdale for a golf vacation and utilized GolfTroop to set our tee times as our trip took place during the PGA Waste Management Phoenix Open. The service was excellent! Great courses....great Tee Times ... easy to use! Thanks Vinnie!!
Talk about going above and beyond expectations. During my setup a few minor errors were noticed on my social media listings and even my website and Kyle not only educated me on these errors but helped me fix them. I had tried contacting Google in the past all that led was to more help pages to read. Thanks to the team at Bird Eye these problems that have persisted for a long time have now been corrected. It was also great that they didn’t make it about completing the process in an allotted time but saw it through to complete the process when it was properly done which was going above and beyond the service I signed up for. I’m extremely impressed by such a “Can Do Attitude” and culture at this company. I look forward to the success of using their tools. Thank You, Josue