4.9
7890 reviews75 reviews have no rating
The product is excellent. It has helped us grow the number of reviews we receive. Their customer service is amazing! Would highly recommend Birdeye!
So far the Birdeye team has been very helpful in getting us set up. Our onboarding person replies immediately and sets up appointments as needed. If there are next steps, she gets them done quickly and lets me know. Pleased so far.
I am just starting out with BirdEye, so customer support is of utmost concern in this early phase as it is an indicator of who you can expect the relationship will go. While using online chat I posted my questions - Peter with whom I was chatting did an outstanding job. Showed me screen shots and corrected my mistake on the fly. Very glad I selected BirdsEye
The associate that helped us was very knowledgeable. The process was quick. I highly recommend Birdeye.
BirdEye is a rare breed, an exceptional company. The executive staff should be the gold standard that other executive teams model their business after. Never have I seen an executive team so deeply dedicated to customer service and dedication to ensuring that each customer gets the product that works best for them. In addition, their team member who heads up implementation, Matt, is absolutely brilliant! He walks you through everything step-by-step and follows up. Bravo to Bird Eye. Everyone in business who needs reputation management MUST WORK WITH THIS COMPANY.
Tech support rocks!!
Initially I was frustrated with this service. Bird Eye contacted me as soon as I posted a poor review and was responsive to my need.
Fantastic product and service. Great and easy to use interface and client support.
The Birdeye platform has been a great tool to improve our online review score and stay on top of any customer service issues. Their support is also great.
Simple is great in business and you made this very easy to execute.
We were appreciative but skeptical of the advertised improvement in web presence. Yet, we found that the Birdeye pudding has been proven. The number of Birdeye reviews--in less than 1 year--has exceeded 80% or more of the number of reviews we were seeing after 3 to 5 years with a competing service. Wowzer!
my experience with servpro was a great one. They are very professional and courteous quick to respond. I would highly recommend Servpro of Southern Delaware County
Amazing onboarding experience with Anne.
So far, a great experience.
Babette was outstanding at getting us set up and the service has been working very well!
New to the platform, but so far everything seems great. Customer service is excellent.
Easy to Use Pros Simplicity in sending review requests. Patients have stated it was easy and fast to leave their thoughts! Cons At this point we are enjoying the product!
OPPERATION MGR WENT FROM A 3 TO A 4.75 IN LESS THAN 6 MONTHS Pros GREAT HELP IMPROVING OUR IMAGE EASY TO USE Cons THE CONFIRMATION SENT MADE OUR REVIEWERS WORK HARDER
Great Pros Easy was to connect to clients to get their input on how their experience was Cons Cannot think of anything at the moment.