Our reviews
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4.9
7447 reviews73 reviews have no rating
- j
Sumeet did a great job!
- j
Sumeet did a great job!
- g
Was super quick and effective. I didn't have to do anything but submit the request and this was a long standing issue, so the fix is much appreciated.
- l
The best part of Birdeye is their excellent customer service.
- m
Great for gaining a head start on the competition by better understanding customer requirements Pros: Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to. Cons: Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately. Overall: Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo.
- l
Very helpful to keep customer engagement consistent and easy to use!
- w
Everyone we speak with at Birdeye replies fast and always has the correct answer/information right away. We're blown away by your stellar customer service time and time again. Our most recent issue was resolved by the time the next work day began. Keep up the fantastic work!
- s
The problem was fixed within a few minutes. Excellent job!
- h
Nidhi was kind and professional and provided us with our desired result.
- a
Service was very quick and resolved my problem right a way. The representative was very pleasant and professional.
- a
Girish Pacherwal
- a
Nidhi Verma thank you
- l
Ankur was great. He went above and beyond to make sure my problem was solved. He used Zoom to show me what to do which was very beneficial.
- j
Girisig?????? I think that’s his name! He was great!
- g
Ankur was great helped resolve my issue
- s
Husain was very helpful & enthusiastic.
- m
The representative was very knowledgeable and fix my request in one interaction.
- k
Kaush was AMAZING! I have been trying to get our account unlocked for over a month with our sales rep and never heard back. He took care of me in 10 minutes!
- t
The technician, fixed the problem quickly.
- j
VERY PLEASANT AND HELPFUL, COULD NOT BE MORE PLEASED
- c
He was able to accomplish more in one call than I was in months of attempts
- l
Ankur helped in a timely manner. I appreciate it. Thanks Ankur.
- t
Very technical
- e
The representative was patient and kind. He explained the next steps clearly.
- m
Ankur was great!!!!!!!!!!!!!!!!