Our reviews
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4.9
7590 reviews75 reviews have no rating
- a
- w
I am just starting out with BirdEye, so customer support is of utmost concern in this early phase as it is an indicator of who you can expect the relationship will go. While using online chat I posted my questions - Peter with whom I was chatting did an outstanding job. Showed me screen shots and corrected my mistake on the fly. Very glad I selected BirdsEye
- p
The associate that helped us was very knowledgeable. The process was quick. I highly recommend Birdeye.
- k
BirdEye is a rare breed, an exceptional company. The executive staff should be the gold standard that other executive teams model their business after. Never have I seen an executive team so deeply dedicated to customer service and dedication to ensuring that each customer gets the product that works best for them. In addition, their team member who heads up implementation, Matt, is absolutely brilliant! He walks you through everything step-by-step and follows up. Bravo to Bird Eye. Everyone in business who needs reputation management MUST WORK WITH THIS COMPANY.
- d
Tech support rocks!!
- m
Initially I was frustrated with this service. Bird Eye contacted me as soon as I posted a poor review and was responsive to my need.
- b
Fantastic product and service. Great and easy to use interface and client support.
- j
The Birdeye platform has been a great tool to improve our online review score and stay on top of any customer service issues. Their support is also great.
- e
Simple is great in business and you made this very easy to execute.
- k
We were appreciative but skeptical of the advertised improvement in web presence. Yet, we found that the Birdeye pudding has been proven. The number of Birdeye reviews--in less than 1 year--has exceeded 80% or more of the number of reviews we were seeing after 3 to 5 years with a competing service. Wowzer!
- m
my experience with servpro was a great one. They are very professional and courteous quick to respond. I would highly recommend Servpro of Southern Delaware County
- a
- p
Amazing onboarding experience with Anne.
- k
So far, a great experience.
- t
Babette was outstanding at getting us set up and the service has been working very well!
- e
New to the platform, but so far everything seems great. Customer service is excellent.
- b
Easy to Use Pros Simplicity in sending review requests. Patients have stated it was easy and fast to leave their thoughts! Cons At this point we are enjoying the product!
- m
OPPERATION MGR WENT FROM A 3 TO A 4.75 IN LESS THAN 6 MONTHS Pros GREAT HELP IMPROVING OUR IMAGE EASY TO USE Cons THE CONFIRMATION SENT MADE OUR REVIEWERS WORK HARDER
- a
Great Pros Easy was to connect to clients to get their input on how their experience was Cons Cannot think of anything at the moment.
- c
Helped my office tremendously I am a office manager at a dental office. After using BirdEye for about 2 month we started doubling the new patient we were getting per month. We were getting 10-15 new reviews per month which BirdEye made it easy for the patient to leave. It’s heped out my office a ton! Pros Not having to do anything to send out the review. BirdEye works with the software I use in my dental office so I don’t have to do anything to get the reviews sent out. Cons It would be nice to have someone call and check in making sure you know if there are any new features that are added.
- a
Great Product for getting reviews!! Used to have a hard time trying to remember to send a review request. This had made it so simple! Pros Super easy to use! Make requesting reviews quick and painless. With just a few clicks you've asked for a review. And I love how it will publish your reviews to FB, Realtor.com and Zillow. Cons At this time, nothing. Everything is working smooth
- j
Great service for any business! Our business has experienced tremendous positive reviews since we started using BirdEye. Pros This service fixes the major problem with what is wrong with review sites! Cons There is nothing that we didn't like about this software.
- p
Easy to get revies Mostly it's easy to keep track of all the reviews across the web. Pros Makes getting reviews automated. Patients use it on their own time. Cons The interface can be a bit more user friendly.
- t
Exceptional results with Bird Eye My experience with Bird Eye has been exceptional. I have gotten many new clients by using this as my review software. Pros I like the ease of use with Bird Eye, the great customer service and the variety of places the review can appear. I also like the appointment option- people have reached out to make appointments using Bird Eye. Cons I Have not found any complaints with Bird Eye, it has actually been quite seamless.
- k
Great tool for small business Before BirdEye we had very few reviews. Now we have over 100 reviews in less than a year. Pros The links are easy for my clients to use. Cons I wish I could re send link from phone app.