Our reviews
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4.9
7590 reviews75 reviews have no rating
- m
Recommend birdeye to all business owners Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye! Pros The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end. Cons To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.
- j
0 to Hero! Very Pleasant! Pros When i fisrt started with Birdeye my reviews were in the dumps! Now I have over 1000 5 star reviews!!! Thanks Birdeye! Cons Absolutely Nothing! Birdeye has brought the reputation of my practice to the forefront of our community!
- m
Birdeye Review The experience has been good so far. Pros That it gives patients the option of writing a personal review they can post, or a review they can send directly to us. It also gives patients the freedom to review and comment on their experience. Cons I haven't found anything I don't like as of yet.
- r
Best review company Overall the best decision we made as a company. Pros We are able to increase our reviews and sales! Cons We have a lot of things that we like with this company and maybe only one thing we don’t like but is nothing that is effecting our company.
- d
New User Wonderful! Pros It is very user friendly; however, has amazing features. Our reviews are finally getting routed properly! We are so pleased! Cons I love the software but because we are using revenue well and officite... I believe we are not using it to its potential. So not a software issue.
- c
Birdeye Survey I really like the way Birdeye works and how easy it is for our customers to fill out a short survey about us. Pros Easy to get surveys out to customers. Easy to follow instructions. Cons Integration with our system was a little difficult at the beginning but is working correctly now.
- s
Flawless Set up and Installation. Amazing how everything is integrated and works seamlessly
- c
Birdeye Means More Reviews Since starting with Birdeye, our reviews have increased dramatically. Although we recently had some technical difficulties, they were eventually solved satisfactorily. Pros I liked how functional and easy it is to use. Cons We had some SIKKA software issues that did not allow us to receive reviews at one of our offices. The issues were eventually solved.
- j
The automation is the best! Fantastic! Pros Their's a lot to love about BirdEye. First, Every review is easily and quickly visible from your main page. You don't need to navigate multiple and confusing websites to see all your reviews. It's a tremendous time saver! Secondly, you can respond to the reviews without ever leaving the BirdEye website. My workflow is so much better now that I can quickly and easily respond to reviews. Lastly, automation is your best friend. BirdEye allows you to automatically post your reviews on your social media pages. It gives you some quick and easy content while appreciating your costumers! I love it! Cons Yeah can we get a Dark Theme or Dark Mode? The site is mostly white and blue and it would help my eyes if we could get a Dark Theme.
- a
Investment If you have the money to invest it is worth the investment. Your business will see traffic growth. Pros The software is easy to use and navigate. Cons With the webchat function if you have multiple users you cannot tell if another user is typing a response. Sometimes 2 or more users respond so the customer gets multiple responses.
- n
Hands-Free Customer Feedback Our Google ranking has increased by 0.5 since we started using BirdEye approx 6 months ago. Being a mature salon, this helps us gain greater visibility online and attract new customers more regularly. Pros BirdEye seamlessly manages our client feedback and allows us to get in front of an unhappy client before the post a negative review on Google or other social media. I also like the fact that is constantly working behind the scenes to increase our Google rating and get us a better SEO ranking. Cons The interface takes some time to get a hang of, but mostly because there is a lot of information that is captured and a lot of features for sharing client feedback across various social media sources.
- k
Great for large and small companies Pros It’s very easy to manage all of our locations reviews and reputation in one place. We have taken an extra step in getting to know our customers and their experiences with our company by using the survey features. Cons None really. It is a very cost effective tool for us.
- c
Great product and customer service Extremely happy with the process overall and we'll definitely renew. Pros Very easy to use. Very user-friendly. Cons Switching back and forth in customer mode is confusing for my employees at times but it's relatively simple program.
- d
Great idea that really works with a little elbow grease. We have realized that our Google reviews have skyrocketed since doing two things: 1) continuing to ask individual patients personally during their appointments for reviews and 2) Birdeye following up with a link and a reminder. Pros For the most part it works behind the scenes in a very unobtrusive way. You don't even have to think about the review request texts and emails They are worded so well that the patients have not complained about frequency or message like they have with some of the other services we have implemented in the past. Cons It's a little pricey. But hard to complain too much as it does work.
- f
wonderful software for customer reviews great experience Pros This has been a great way to get our residents to tell us how we are doing Cons I have not experience any problems with the software
- m
Excellent platform I have been able to support my existing business as a reseller of this platform. Adding Birdeye to our offer has allowed us to bring a new level of help to our clients through a concept – review generation and monitoring – that is easy for our small business clients to understand. Pros Allows our team to help clients easily manage and build their online reputations. Cons The system is not always intuitive and may require some digging to figure out how to use it.
- i
Great product Very good, I do not regret at all having gotten this product. Pros The results! It really helped me with my online exposure through Google. Cons Not applicable. I am very happy with this product.
- m
Great Review App! Great experience with this company and they have a friendly, helpful staff Pros Easy to use and my whole sales team gets there own profile for the same price! Cons The app doesn't quite have all the functionality as the website and we mainly use the app
- j
Very satisfied customer A great way to share our office's positive outcomes with prospective patients! Pros ease of sending request for a review and easy integration with Facebook platform-ability to boost post Cons nothing-very happy, cost of program is outweighed by the benefit
- j
Top Notch Service Pros It does what it promotes. Simple..ease of use...I do not have to monitor constantly if they are sending information to my patients and reporting easily accessible and user friendly Cons I did not know about Birdeye much sooner
- l
Valuable platform to grow reviews and boost your SEO Our reviews have consistently grown, and has been a huge factor in boosting our SEO and calls to our business. Pros Birdeye consistently offers the best software in the business. We scrutinized them all. It's easy to use and offers valuable reporting. Cons I like everything! No cons to report to Birdeye.
- d
Easy reviews! amazing.. no longer have to ask/beg for reviews. The software asks for us. Tech support has been awesome too. Really impressed overall. Pros It's so simple. No more begging/asking for reviews. The software asks automatically. The results have amazing. Cons Nothing. Absolutely nothing.
- j
Love it! It has been very easy to set up and use. I wish we had done it sooner! Pros This software has made it so easy for our patients to go online immediately after their appointment and leave a review. We have had a tremendous response and built our google reviews through bird eye, and it is bringing us more customers as people see the reviews online! I love that everything is consolidated into one place for all social media, and it makes it easy to monitor. Cons Nothing! It has been so user friendly!
- s
Great Investment The only negative experience that I have had was at the beginning of using this product, the birdeye sales rep that I bought from emailed about 40 of my work peers and competitors naming my company and saying how bad my business and reputation was before I started working with Birdeye which was untrue and damaging. the software and services are greta thought. Pros This has been a great investment. The ability to request that your actual clients give you a review is invaluable. Cons I do not have any cons at this time. It has worked well for me.
- b
So easy, so powerful Pros The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients. Cons When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.