Our reviews
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4.9
7447 reviews73 reviews have no rating
- a
always a great service - Praveen Reddy
- a
Excellent texting tool for law firms Use Cases and Deployment Scope - I use Birdeye to text clients almost daily as I am not comfortable giving out my personal number for this purpose. The firm also uses it to solicit google reviews. It's proven to be very successful. Pros - Texting clients -Alerting users to new texts -Google review solicitation Cons - Advising the end user of the phone number the texts to client are coming from Likelihood to Recommend - I use it for day-to-day communication with clients who do not utilize email or telephones very frequently. It is excellent for soliciting urgent responses. Most Important Features - Text -Google review solicitation Return on Investment - Streamlined communication -Fast texting -Quick notifications
- j
Thanks so much!
- m
Sumeet went WAY above and beyond to help me out, even sharing his own email address for testing. What a champ!
- s
Birdeye is consistently, polite, professional and responsive. That is why I am with Birdeye.
- a
Ankur didn't just resolve the issue but also provided me tips on how to do it next time.
- b
Quick and easy answers to my questions! A pleasure to work with.
- j
fast and efficient
- k
Very responsive and helpful, even thought I wasn’t able to answer my phone! Everything was fixed and I was notified via email, appreciate all the help have a nice holiday!
- i
Rishi and the Birdeye team are always professional and efficient with answering questions that they can answer right away. Very responsive and they make the process of learning the product easy.
- h
Good Service, User Interface Needs Work Pros: This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. Cons: The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing.
- t
Maddy is great! Thank you
- d
My last rep was very professional and walked me through the website with ease.
- t
Birdeye support is always amazing!
- a
Praveen was excellent, precise and fast.
- j
Sumeet has been instrumental in helping to get our local listings updated, whether it has to do with store hours or address changes. Great job!
- m
John, Cole, and Taylor have been extremely patient and thoughtful. They have given me, as an agency owner, the ability to clearly communicate with my clients and deliver results for them.
- c
Great so far
- k
Sumeet is the best!
- k
Sumeet is the best!
- k
Sumeet is the best!
- r
Great support.
- k
Ankur was able to troubleshoot the problem right away and fix the issue efficiently.
- e
The issue was resolved quickly and to the satisfaction of our customer. Thank you!!
- c
Ankur was very professional and demonstrated expertise to resolve the issue with our IT team. I feel my representative, while usually on top of things, was a bit too hands off in helping get this issue resolved and it took unusually long (nearly 3 weeks) to get the survey service for our new Passaic location up and running. We were charged for three weeks of full service, but only had the surveys running as of December 20.