4.9
7935 reviews75 reviews have no rating
Great product Pros: Birdeye keeps us informed about reviews we receive from all over the web. Cons: Nothing really negative to report. The software is useful if you want the features it has.
Great for Review Generation in the Healthcare Industry Pros: I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices. Cons: Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution. Overall: My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.
Experience Management through BirdEye is an awesome experience Pros: BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve. Cons: Switching from setup to campaigns could be easier. Overall: Decision making is now done with data. The data tells us what needs to change. That makes things easy.
Online reputation management streamlined Pros: The link for customers to leave reviews is simplified and easy. Cons: There are small attributes that need fine tuning if we were to use all features to their fullest functional ability Overall: It has been positive, we have seen an increase in online positive reviews due to the simplified link that we can now send customers.
I love using BirdEye Pros: I can access BirdEye from anywhere, in order to help our patients. The app is on my phone and it makes it so easy to communicate quickly. Cons: Since I have been using BirdEye I have not disliked anything.
Birdeye is very easy to use Pros: We purchased the software for its reputation management review dashboard, but we are actually using the chat function even more. Both features are very easy to use especially since I can access it at any time from the app on my phone. Cons: I haven't had any problems with Birdeye. We are satisfied with the services of the company.
BirdEye Review Pros: It has solicited reviews for our smallest office. Cons: Too many people only leave stars. A little expensive.
User Pros: I like how easy it is to use this software. Cons: There aren't anything I don't like about this software.
Wonderful Service Pros: This software is efficient and so easy to use. Cons: I really have no complaints about this software.
Reputation Management Pros: I like that I can set up custom campaigns for various email blasts. Cons: The review sync gave me issues, and it wasn't easy to complete. I had to have a customer service rep help me. I also dislike that when you upload new emails, it isn't easy to select just those new ones.
Customer support has been top-notch!
From the beginning customer service was excellent! On boarding was very easy and Amit went the extra mile to provide an easy way for us to import contact information. I am looking forward to seeing what Birdeye can do for our company.
Annie was amazing setting up our new account and very knowledgeable on the entire program that they offer. I would recommend this company to anyone that wants to further grow their business.
We just started with BirdEye and are amazed by how user friendly the program is and how good costumer service has been so far. Looking forward to working together.
Birdeye is a very good company. They do what they says and they deliver too. We highly recommend them.
Birdeye makes it easy for customers to leave reviews on several platforms.
Very happy with the onboarding process. A little early to tell on the overall performance.
Just finished our on board meeting and I am very happy with the guidance and patience of Annie. Can't wait to see the effects on our business. Thank you!
Starting off great! Pros: So far, so good. I'm getting the reviews I'm asking for! If they dont respond to it, the software reminds them to leave us a review. They have fixed all my inaccurate listings online. Cons: No cons that I've encountered. My rep set it up on my browser and it's just one click and a form submission. Overall: Been great so far. The lady who helped me set up was very helpful.
A great service for businesses Pros: It gives me a great system to contact my clients and get feedback. Cons: Sometimes it's difficult to generate reviews, but I don't think it is a fault of the software necessarily. Overall: The people at Birdeye work really hard for the businesses who rely on them and I appreciate that.
Best tool to easily and instantly capture customer reviews! Pros: I have been in business for a few years and it has been challenging to get clients to write testimonials. I get great feedback, but when I ask for a testimonial that I can publish on my website, the moment is gone, the airwaves go silent, and they rarely come. I tried another widget on my website to capture instant reviews and it did not work. This product works Great! Cons: As reviews are not generated daily, there was a lapse of time between training and actual use, so I had some questions and hesitations, but support was there for me when I needed it. Overall: Birdeye is helping me establish the coveted online presence and Google search cache that is hard to garner on your own. It is a fast, user friendly way to drive reviews and credibility.