4.9
7935 reviews75 reviews have no rating
Jacqueline was amazing! She walked me thru an online tutorial. She was patient and answered all my questions. She made the whole process of setting up very easy and left contact information anytime I had a question! Thank you so much Jacqueline!😊
THIS COMPANY IS AMAZING. I DID MY ONBOARDING WITH JOE WHO WAS VERY PATIENT AND THOROUGH AND AGREED TO DOING IT ON A SATURDAY MORNING AT 6 DUE TO MY DIFFICULT SCHEDULE. ABOVE AND BEYOND SERVICE!
Birdeye has an incredible training system. The rep that worked with us was Taylor and she had all the answers!!! She even helped us with a few issues on our end, that went above and beyond in my book!!! We highly recommend them to help manage your on-line reputation. Thanks again!!
Easy to use Pros: It is easy to use and I like to be able to view the email reviews. Cons: Refreshing Sikka Software almost twice a month Overall: Each time we have had any issues that are quick to respond and fix the issue.
Powerful tool for businesses serious about reputation management.
They are very efficient and helpful getting everything set up. Arpit went above and beyond to get us up and running again.
Fragrance was very professional and patient with me during the training session.I was alone in the store and had several interruptions but she called me back several times to complete the process.
Very quick response and superior service.
BirdEye Pros: This software makes it so easy for us to request a review from a patient. It also is very user friendly for the patient to give a review and doesn't require a lot of explanation prior to sending out the review request. Cons: The only thing that I would like is a lesser response time for the review to post.
Great platform and customer service Pros: I like that the platform's is user friendly and the implementation was very easy. I like that you can share reviews on social media and the automated reminders to write a review. The sales, implementation and customer service teams are very friendly and knowledgeable. Cons: I think it is pricey compared to other options. I understand it is a very complete platform but still I think it is pricey for a small business.
Love this product Pros: The ease of sending a link to my raving fan and seeing a review on google minutes later Cons: Have not spent enough time w it to comment on Overall: Responsive to my needs
So far it has been a pleasure working with BirdEye - the system is easy to use and their customer support is second to none!
Birdeye reduces my marketing budget by 500%!! Pros: Totally automated & integrated with Square has changed my life! Cons: Nothing I love everything about the software and the customer service
Birdeye is simple and effective. By the end of my onboarding call all of our online listings were synced and repaired, I had a review badge and scrolling reviews embedded in my wordpress website on both the homepage and testimonials page, we had imported and set up review request emails and texts for over 1500 existing clients, AND they were able to link up with my online appointment scheduling software to pull daily appointments for review requests. I am so excited about Birdeye! I feel like this is setting us up to collect feedback from all our clients and give us the social proof people want when making a decision about doing business with us.
Bird Eye provides a great service that is very useful for my business. Their stuff is always very polite, knowledgeable and respectful.
So far so good....we started services with Birdeye today so the 'onboarding' process went very well. Hoping to see a good response of reviews now.
Just starting with the review service, on-boarding was a simple process and thus far requesting reviews is simple and easy.
Anupama is very helpful and set everything up for me so I start using the system right away.