Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7525 reviews73 reviews have no rating
- c
- m
Smart, patient and friendly employees. Ankit was fantastic...explained the details and product very well. Impressed with the services. HIGHLY recommend! A+
- w
Great Company Great Product wroth the price
- i
Birdeye Review Pros: I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive. Cons: It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time.
- j
Great stuff! PROS Ease of use and very user friendly! Would definitely suggest to other people! CONS There isnt anything bad to say about this software. VENDOR RESPONSE Thank you for sharing, Joseph! Replied September 2022
- j
Fantastic company!!
- l
Birdeye is an Excellent Product Excellent PROS I have used Birdeye for over a decade and it just keeps getting better with more applications that help my firm get reviews, surveys, text messages and chat with potential clients. And so much more that I have not used yet. I absolutely love it! I have not found another company which would be as helpful or with Birdeye's excellent reputation. And the support is above the top! They are also careful to comply with Google rules regarding reviews. For all that and more I highly recommend Birdeye! CONS I cannot think of anything I like the least about this software. It's all great! VENDOR RESPONSE Happy to hear, Lanette! Thank you so much for sharing! We look forward to your continued success with Birdeye! Replied September 2022
- j
This product works They're available when needed which is not that often. PROS This product once implemented really takes care of itself. My clients are happy with the results. CONS The price point could be better, but is in-line with industry standards. REASONS FOR SWITCHING TO BIRDEYE Price and availability of help. VENDOR RESPONSE Hi Jamie! Thank you so much for being a Birdeye partner! We appreciate your feedback! Replied July 2022
- v
Birdeye is a great product!! I love that we can see our reviews in real time and I love being able to send mass texts or emails to clients. PROS I love this product for ease of us and it helps us keep track of reviews! CONS I don't have any issues either the software. I find it easy to use. VENDOR RESPONSE We love to hear that! Thanks, Valerie! Replied September 2022
- a
This product is the best I've ever encountered Its has honestly been a game changer to me so far. Amazing product to encounter. PROS Smooth navigation, user friendly as well as an amazing support team at you service provided by Birdeye. CONS Well I have encountered a few delays from the responses from the program after selecting or clicking on the a tab for it to load and it does get better with time spent on it but important to suggest for Birdeye devloper to look into those delays ASAP because it does become a little bit frustrating at times. VENDOR RESPONSE Hi Ansley! We appreciate your feedback and will most certainly look into this delay you are experiencing! Thank you for taking the time to review us! Replied September 2022
- b
Great experience Pros: The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have Cons: We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box Overall: 100% happy with Birdeye
- j
This product works Pros: This product once implemented really takes care of itself. My clients are happy with the results. Cons: The price point could be better, but is in-line with industry standards. Overall: They're available when needed which is not that often.
- c
Great Service PROS I personally use Birdeye to track our Google and Facebook reviews. I love the ability to send the link directly to clients and other vendors, the notification and the tracking and charts. CONS Honestly in the short time I've been using this software I have not come across any cons. VENDOR RESPONSE Thanks for sharing, Crystal! Replied September 2022
- s
Great product for customer communication and reviews! We primarily use this for answering customer questions and reviews. In those aspects it works perfectly! PROS Birdeye is very easy to use and has a convenient review system for our customers with a very simple set up that makes communication easy! CONS Can be on the pricey side, other than that it's a great product! VENDOR RESPONSE Thank you for sharing the benefits Birdeye has had! Replied September 2022
- t
Perfect tool to manage reviews Overall I am very pleased with Birdeye it has completely transformed the way we manage and respond to reviews PROS Easy to review recent reviews and identify trends in reviews foe a certain period Responding to reviews is simple from the software as well CONS Duplicate reviews often appear in dashboard VENDOR RESPONSE Hi Tangeka! Thank for sharing, we are happy to hear how useful Birdeye has been for your business. Replied July 2022
- m
Birdeye is a MUST-HAVE for any Business! I have had a great experience with Birdeye and all of its staff. PROS Birdeye makes collecting and managing reviews very easy for our business. The dashboard is easy to navigate, and being able to link all of our socials into one location is very nice. CONS I wish engaging with customers would be a little bit more intuitive. VENDOR RESPONSE Thank you for your feedback, Michael! We appreciate it! Replied September 2022
- c
Great service Always helpful PROS Automated requests, so easy , they add to all our resources CONS Cost , as a new business we are on a small budget . But definitely worth the price VENDOR RESPONSE Thanks for sharing your success story with us, Cathi! Replied September 2022
- t
Third year using Birdeye Pros: The product is easy to use and train others. Review response is a top priority for our company, and the efficiency of response management + analytics is key to our operations. Cons: Integration is easy, both with our PMS and social media channels. I wish we could respond to Apartmentratings and Yelp via Birdeye, but the notifications do come in which is helpful.
- c
Birdeye does it right Birdeye has treated this company well. I approve! PROS They make user interface really intuitive, and they are always helpful when issues arise. CONS There's not a lot to dislike about birdeye. They have great communication, and provide an excellent platform. VENDOR RESPONSE Thank you for taking the time to review us, Carson! Replied September 2022
- i
Birdeye Review PROS I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive. CONS It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time. VENDOR RESPONSE Thank you for taking the time to leave us a review, Isabella. Replied July 2022
- a
Great Customer Support from [SENSITIVE CONTENT] Amazing Customer Support Experience with [SENSITIVE CONTENT] PROS Customer Support is amazing, especially in times of need. [SENSITIVE CONTENT] has been a great help in assisting us whenever we had issues CONS Nothing to say on this. They've been great to work with VENDOR RESPONSE Thanks, Anthony! Replied September 2022
- b
Great experience 100% happy with Birdeye PROS The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have CONS We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box REASONS FOR SWITCHING TO BIRDEYE Awful customer service VENDOR RESPONSE Hi! We appreciate your feedback and will look into the notifications for internal chat. Please reach out to support@birdeye.com for any additional assistance. Thank you for leaving us a review. Replied July 2022
- j
Where have you been??? Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats! PROS Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece" CONS We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye. VENDOR RESPONSE Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye! Replied September 2022
- t
Third year using Birdeye PROS The product is easy to use and train others. Review response is a top priority for our company, and the efficiency of response management + analytics is key to our operations. CONS Integration is easy, both with our PMS and social media channels. I wish we could respond to Apartmentratings and Yelp via Birdeye, but the notifications do come in which is helpful. REASON FOR CHOOSING BIRDEYE Birdeye offered the ability to integrate with our PMS and proactively ask for reviews (text and email) after touchpoints. VENDOR RESPONSE Hi Tara! We are pleased to hear about the easy integration process with Birdeye! Thank you for sharing. Replied July 2022
- c
birdeye great PROS platform is user friendly and helpful for collecting google reviews CONS sometimes comes comes un synced from out software REASONS FOR SWITCHING TO BIRDEYE software compatibility VENDOR RESPONSE Thanks for sharing, Cylinda! Replied September 2022