Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7449 reviews73 reviews have no rating
- i
Birdeye is a must have for any business. We're extremely happy with Birdeye and all of the services that we subscribe to. PROS Birdeye makes it easy for existing customers to review their actual experience and it helps with the overall customer experience. Customers would always tell us they were happy with our service and they would always say they would leave a review online for us. It didn't always happen for different reasons but Birdeye makes it really easy for them to leave reviews inn just a couple of mouse clicks. CONS I wish it would work with Yelp like it does with Google. VENDOR RESPONSE Thank you for leaving us a review, Isaac! Replied July 2022
- j
Amazing Platform to Grow Your Business Amazing platform, great customer service, and easy to use. PROS Automation of review requests to customers. CONS I thought the pricing was a bit high at first but after using the software it's well worth every penny. VENDOR RESPONSE Thank you for taking the time to leave us a review, Julie! :) Replied September 2022
- d
BirdEye is the one! PROS The integration with our current software has been simple and easy to use and setup. We use reputation manager and we have had good results with this. CONS Wish that the software had more to offer. VENDOR RESPONSE We love to hear about the smooth and successful integration process! Thanks for sharing! Replied September 2022
- a
Birdeye is essential for managing business reviews The company's locations are geographically dispersed and managed by someone different in each location. Birdeye is helping us provide consistent templates and guidance for responding to reviews, positive and negative, thereby greatly impacting the reputation of the company overall and redirecting any negative conversations offline. PROS The Birdeye product is intuitive and easy to use. It's a must-have solution for any business which struggles to monitor reviews and overall reputation with many locations, sometimes in geographically disparate locations. CONS Honestly, there is nothing I don't like about Birdeye. VENDOR RESPONSE We love hearing Birdeye success stories! Thank you for taking the time to review us, Amanda! Replied September 2022
- k
Birdeye Review Overall experience has been great and easy to use. PROS I like that it is a user friendly software and is pretty straightforward to use. CONS When we needed extra support or reports, it seemed to take awhile to get ahold of someone.
- h
Great Help in Managing Patient Reviews! PROS Birdeye is very helpful to our business in receiving reviews and helping us manage those reviews. It was easy to set up and integrate into our current systems. Would recommend. CONS Really no cons that I can think of. We really enjoy using this software. VENDOR RESPONSE Great to hear how you experienced an easy implementation process with Birdeye. Thank you so much for sharing! Replied July 2022
- j
My review of the Birdeye platform! My overall experience with Birdeye is simply great. PROS What I really liked about Birdeye is that they have a free trial, this gives you the opportunity to try the software and see if this software actually suits your needs. Birdeye has a great scala of functionalities and these work really good, as far as I've seen. The UI is also nice, which makes it easier to work with. CONS Birdeye has a lot of functionalities, this can make it a little bit overwhelming to get started with. I can't think of anything that I disliked about Birdeye though.
- j
A premium consolidation system for reputation management. Overall I would (and have) highly recommend this program. PROS I am able to consolidate all my reviews cross-platforms into one website to respond to and manage. CONS There are some bugs when exporting the data into an excel spreadsheet.
- g
I Love BE! PROS I Love birdeye because I can send reviews out to my clients. CONS I dislike birdeye because sometimes my reviews disappear. VENDOR RESPONSE Thank you for being a Birdeye partner! Replied July 2022
- j
Great Software to increase your Business Best Service every time PROS Service is Top Notch, its very easy to use ,pricing is very reasonable compare to other programs CONS cant think of anything ,product is very good REASONS FOR SWITCHING TO BIRDEYE Better Pricing VENDOR RESPONSE Thanks for choosing Birdeye, Jasvir! Replied September 2022
- q
Marketing Giant for Reviews I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive. PROS What I love about Birdeye is their relevance. They are able to help small companies stay relevant and ranked on Google by providing an easier way to acquire reviews. CONS Personally I do not have any cons for the product other than the price is not available to smaller companies who this may be the most useful and necessary for.
- l
Lisa Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. Easy to communicate information thru Birdeye PROS I like the ability to speak back and forth with customers without having to call on the phone and play phone tag. CONS I don't really have a con or anything I don't like about the product. VENDOR RESPONSE Thank you for taking the time to leave us a review, Lisa! Replied July 2022
- b
review PROS automated, intuitive, simple adaptation, easy to train the staff on CONS cost, was complex for me but the staff was ok picking it up VENDOR RESPONSE Thank you for choosing Birdeye and leaving us a review, Bachar! Replied July 2022
- a
Great service and superior product It's been great. Customer service is great and professional. PROS My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business. CONS I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack. REASON FOR CHOOSING BIRDEYE The price was right and the platform is easy to manage. VENDOR RESPONSE Thank you for your feedback, Antonette! Replied September 2022
- s
Easy to use, and great customer service! Using birdeye has helped myself gain so many more reviews for all of my client's business's. PROS The review dashboard is very user friendly and makes it easy to track and manage the reviews of hundreds of my clients. CONS Sometimes there is a disconnect in Google and the reviews, but the customer service is always there to help and fix the problem!
- p
Best money spent on a product! We needed more help with our online presence, obtaining reviews from patients and learning how to respond when a review was given. The personal customer service that Birdeye offers is amazing! I sent an email when negative reviews were published under a fictitious name and they responded very quickly with great resolution. They are worth every penny spent! PROS The best feature for our office is the automatic request for a review after the completion of a dental appointment. Having patients give reviews that are seen online have boosted our online presence and made us more visible. The integration with our business processes were seamless. CONS Would love to see a wider selection of pre-written responses to choose from when logged in to respond to a review. This would make the process go even quicker. VENDOR RESPONSE Thanks Pamela! We love hearing success stories. We are always happy to help and take pride in providing top tier support! Replied July 2022
- a
One stop shop We have had a good experience, despite the minor hiccups. PROS The emails I get daily, help me keep track of what is going on at the shops, and how customers rate their experiences. CONS our product has been hacked a lot recently with fake reviews, I would like for their to be a way to negate these before it negatively impacts our ratings VENDOR RESPONSE Hi Angela, Thank you for leaving us a review, if you are facing any issues, please reach out to support@birdeye.com for assistance. Thank you for sharing! Replied July 2022
- d
Great Customer Service! Extremely positive. I don't have to login to multiple websites to respond to reviews, which saves me time. The few instances when I have called for assistance, they have been great: responsive, very good follow-up, & knowledgeable. PROS Easy to navigate. Broad range of information & data points. CONS I have no complaints. I wish Yelp allowed better integration, but that's not the fault of Birdeye. VENDOR RESPONSE Thanks, Doug! Replied September 2022
- m
Thank you. The Birdeye team is great at timely and effective responses. Always willing to help with clear and concise detail. PROS Birdeye is extremely easy to use on a daily basis. It has high functionality and great offers great opportunities for its users. CONS This software is great. I have no negative feedback other than the occasional glitch which is usually quickly fixed. VENDOR RESPONSE We love hearing customer success stories! Thank you for sharing, Molly! Replied September 2022
- s
BirdEye Success! it's been great!! The online Customer Support is superb! PROS The tracking of Google SEO and keeping our office information streamlined on the web. CONS There is not much about BirdEye that we do not love. VENDOR RESPONSE Thank you for choosing Birdeye! Replied September 2022
- d
Another great session with Birdeye support. Whenever I need their help they are always professional and provide me with the information I need.
- t
Over the moon with Birdeye! Use Cases and Deployment Scope - As a professional dental office, we rely heavily on the responses we receive from the satisfaction surveys that Birdeye sends to our patients. We strive to provide the best care possible for our patients and partnering with Birdeye has really helped in keeping that reputation as a quality dental practice. Also, we had an event coming up that we needed to promote within our patient base and Birdeye assisted in sending a mass email to all of our patients. Their representative was so patient and professional and got it completed within a very short time. I was very impressed and won't hesitate to use their services in the future! Pros - Sending review requests -Patient communications Cons - Competitive Intelligence Likelihood to Recommend - We've always had a great experience with all their services Most Important Features - Customer reviews Return on Investment - They have helped to elevate our patient reviews across all platforms Other Software Used - Dentrix
- a
Highly Recommend Birdeye! Use Cases and Deployment Scope - Birdeye has been very helpful and useful in my organization to make it efficient and easy to get reviews and feedback. They have systemized it to run smoothly and supported me in putting the integrations to have it automated within my position. I would definitely recommend it to other businesses to expand their reach and grow their credibility through reviews. Pros - Easy system to use -Efficiently integrates with social media platforms for reviews -Great customer service Cons - I like all the features Likelihood to Recommend Most Important Features - easy way to get reviews -great communication within the reps -systematized and automated Return on Investment - Easy way to get reviews Other Software Used - Pipedrive, Zoom, Calendly
- j
Birdeye Review Survey Pros: Easy to use and communicate with our customers Cons: Haven't found any reason to not like this software yet.
- l
Great Value for our Company Pros: Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us. It integrated very well with our existing software. Cons: We have 2 sites that are using Birdeye, it was kinda tricky getting both sites to report. That being said, the customer support is awesome and they were able to help and fix very quickly. Overall: Very good