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Black Bear Diner Portland
- Restaurants
- Portland, OR
About this business
Location details
3737 SE 82nd Ave, Portland, OR, 97266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
We sat down at a booth ordered our food and when the food arrived we started to notice that ants were on the table. I told the waitress that there were ants and she was surprised. But the amount of ants was more than it should have been. I would say if you're going to eat here takeout is a better decision cause the restaurant is filthy.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tyfly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Firstly, this is my second time returning to this restaurant. The service was top notch, the food however, was disappointing and unsatisfactory. I was with my family, and we were impressed by the decor and ambiance. The servers were friendly and extremely responsive. It's a shame that the food was such a mixed bag.
Business response:
Thank you for providing your feedback and letting us know about this issue, Larry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Waitress kept calling the same names of the people who already had their seat!! We had to wait super long just to be seated. We requested booth and when we were called, they offered a table. We declined, but the waitress and waiter had horrible attitudes and simple said, there's no booth available. We said, we will wait for a booth. She kept calling the same names of people and not going down the list.... we left after 25 mins of waiting......this chain is AWESOME but not this location. Much smaller than other stores and ho... read more
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts
Waitress kept calling the same names of the people who already had their seat!! We had to wait super long just to be seated. We requested booth and when we were called, they offered a table. We declined, but the waitress and waiter had horrible attitudes and simple said, there's no booth available. We said, we will wait for a booth. She kept calling the same names of people and not going down the list.... we left after 25 mins of waiting......this chain is AWESOME but not this location. Much smaller than other stores and ho... read more
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts
I was craving banana cream pie and decided to get not one, but two from here. The consistency was good, except there was something missing. Crust! There was the thinnest layer of crumbled up graham crackers in the bottom. The crust is the best parts of the pie. I was so soo sad. I had to box it up and put in the fridge. I'll be taking them back tomorrow.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I was craving banana cream pie and decided to get not one, but two from here. The consistency was good, except there was something missing. Crust! There was the thinnest layer of crumbled up graham crackers in the bottom. The crust is the best parts of the pie. I was so soo sad. I had to box it up and put in the fridge. I'll be taking them back tomorrow.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I brought my family to eat because the chain has a reputation great food and service I thought it would be a quick drop in before we headed back home. . I couldn't have been more disappointed tonight. It took almost 1 hour to get a volcano kids meal and chicken strips. No one mentioned being short staffed. They didn't do check ins. There was no server presence on the floor at all.It took close to 20 min to even get water. I spoke to the lead on duty and asked for the manager or owners information which I couldn't get. I wou... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I brought my family to eat because the chain has a reputation great food and service I thought it would be a quick drop in before we headed back home. . I couldn't have been more disappointed tonight. It took almost 1 hour to get a volcano kids meal and chicken strips. No one mentioned being short staffed. They didn't do check ins. There was no server presence on the floor at all.It took close to 20 min to even get water. I spoke to the lead on duty and asked for the manager or owners information which I couldn't get. I wou... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Went to dinner and ordered the tri tip steak. The picture on the menu looks nothing like what I got. Way over cooked and tuff. The waitress was great and tried to make things right. I'll never go back.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Frequently asked questions about Black Bear Diner Portland
How is Black Bear Diner Portland rated?
Black Bear Diner Portland has a 4.2 star rating with 2,451 reviews.
When is Black Bear Diner Portland open?
Black Bear Diner Portland is closed now. It will open at 8:00 a.m.