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Black Bear Diner Willows
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
stephanie our server was forgetful about what we ordered and waited on drink refills for a long time while it wasn't busy, the food was great props to the chef the server needs better customer service
Waited 15 minutes to get coffee after we were seated. Then another 45 minutes to get our food. Saw our food sitting at the counter for a bit then saw the waitress reheat our omelets and French toast. When we finally got our food it was not that great. The sourdough bread was not fresh. Will not be coming here again. The waitress was nice though. Ended up going to McDonald's drive thru because my son did not like the French toast...said it tasted funny.
Waited 15 minutes to get coffee after we were seated. Then another 45 minutes to get our food. Saw our food sitting at the counter for a bit then saw the waitress reheat our omelets and French toast. When we finally got our food it was not that great. The sourdough bread was not fresh. Will not be coming here again. The waitress was nice though. Ended up going to McDonald's drive thru because my son did not like the French toast...said it tasted funny.
You don't expect great food at a place like this, but you also don't expect to wait this long. It was pretty quiet and it took 20 minutes for the salad and another 30 minutes to get my sandwich. You'd be better off going to Subway across the street.
Business response:
We apologize for the long wait you experienced during your visit to Black Bear Diner. We strive to provide efficient service and will address this issue with our team. We appreciate your feedback and hope you will give us another chance to serve you in the future. Thank you.
You don't expect great food at a place like this, but you also don't expect to wait this long. It was pretty quiet and it took 20 minutes for the salad and another 30 minutes to get my sandwich. You'd be better off going to Subway across the street.
Business response:
We apologize for the long wait you experienced during your visit to Black Bear Diner. We strive to provide efficient service and will address this issue with our team. We appreciate your feedback and hope you will give us another chance to serve you in the future. Thank you.
Waiting staff was friendly. BUT: I ordered a combo with BBQ ribs, they were OUT OF RIBS! My wife's order included their advertised Corn-on-the-cob. They were out of the Corn! We have been to the BB many times; this was the worst experience we have ever had with one. I gave it an arbitrary "2 stars" only because I feel they should have whatever they advertise. You may have given them a 4 or 5 star rating. We love the BBs so much, we will try this one again, since it's relatively close.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Waiting staff was friendly. BUT: I ordered a combo with BBQ ribs, they were OUT OF RIBS! My wife's order included their advertised Corn-on-the-cob. They were out of the Corn! We have been to the BB many times; this was the worst experience we have ever had with one. I gave it an arbitrary "2 stars" only because I feel they should have whatever they advertise. You may have given them a 4 or 5 star rating. We love the BBs so much, we will try this one again, since it's relatively close.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Hmmmm. Where to start..... So I ordered a BLT online for pick up. I ordered at 3:30 and received an email that it would be ready for pick up at 3:52. At 3:55 I arrived and was told they just needed to get the drinks ready. Getting the 2 iced teas took 30 Minutes. I Brought my food home and lo and behold no tomato on my BLT. Listen. There are three friggin' ingredients in a BLT aside from the bread. How in the name of all that is holy can you screw up a BLT?? Black Bear Diner in Willows can. This is the first neg review... read more
Hmmmm. Where to start..... So I ordered a BLT online for pick up. I ordered at 3:30 and received an email that it would be ready for pick up at 3:52. At 3:55 I arrived and was told they just needed to get the drinks ready. Getting the 2 iced teas took 30 Minutes. I Brought my food home and lo and behold no tomato on my BLT. Listen. There are three friggin' ingredients in a BLT aside from the bread. How in the name of all that is holy can you screw up a BLT?? Black Bear Diner in Willows can. This is the first neg review... read more
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,520 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is open now. It will close at 10:00 p.m.