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Black Bear Diner Wilsonville
- Restaurants
- Wilsonville, OR
About this business
Location details
30175 SW Parkway Ave, Wilsonville, OR, 97070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Wow....so we show up, and my husband is standing with our daughter. Another woman shoves ny him and says "there are only two of us, we need to go before you." The hostess sees this, and seats them first. RUDE. Then we are seated. We wait 20 minutes for someone to take our order. Noone comes. Then my husband goes and asks...and in about ten minutes, someone comes. She explains they are understaffed and it will be 30 minutes to get our food. Well, we are here now. Well we wait and nothing. My shake comes out...it lo... read more
The restaurant looks nice, but there are a few things we didn't like. Pros : the food is good The servers are polite and seem to be trying their best. Cons : after we told the host how many in our party. A man who appears to be the manager stated " we have to set the party of two first" . As if we expected special treatment. The wait was ridiculous from being seated to getting drinks, to ordering. The servers seem rushed and you get the understaffed feel. Multiple customers were heard making complaints do to ... read more
I really like Black Bear Diner, the food, the ambiance...my husband requested Black Bear for Fathers Day breakfast. We expected a wait, 2 kids, a guy in a wheel chair, & 5 other adults. The bus boy that dumped all the ice cold beverages down my granddaughter's back was not an issue. My husband gave him a substantial tip on the way out the door. The waiter & manager on the other hand sucked. The service was horribly slow my husband had to ask for a soda refill. They were practically snatching our plates away (tried to take m... read more
Long wait to be seated without any explanation (issue 1). Waited almost 20 minutes after being seated to have our order taken after asking for our server twice and no apology for the wait (ok. Issue #2.). Waited 40 more minutes for food. Several items ordered were forgotten. Some of the food was great. Some was barely warm. Later, our MIA waitress explained they were short staffed today. Information that would have useful over an hour ago. Would have not waited for mediocre food and absentee service!
Business response:
We're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn't happen, we want to know about it! If you don't mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit, and we'll get in touch right away!
Very poor service. I will never go back. I got majorly sick after eating there. Love the ones south in mt. Shasta but this one isn't good at all.
Would give zero if that was a choice. Eat here at your own risk! Very disorganized. Greeter and wait staff seem to have no training. At check-in, told it would be 10 minutes. 20+ minutes later find they had crossed off my name without calling it. We were sitting 10 feet from the area - no way we could have missed it. No apology but seated right away. Waiter takes our order. Drinks finally appear after 15 minutes. Asks if anyone took our order. Reply that it was him. Another 10 minutes go by. Waiter appears again. Oops, I go... read more
First visit won't be back, ruined the BBD experience for me. My complaint is more about the food, server and on duty manager that day. Went in for the free bearthday breakfast and although the bacon was better than many restaurants I've visited, that was the only good thing. The waffle would be good for those who want it white and fluffy without potentially being doughy inside, sorry, I prefer mine golden and crispy like "old school or whatever. Asked for my eggs separated and sunny side up. Never had them so runny while st... read more
My husband and I were excited to try this place out and have a relaxed Saturday breakfast. Yes it was Saturday at 11:30 and they were slammed. We waited for 25 minutes for our table which is totally understandable and doable. But as soon as we got to our table, service slowly started going downhill. There's lots and lots of things I could say that went wrong, but the thing that was the most frustrating was how the manager and server handled the situation. I asked to speak to the manager, she came over and didn't let me speak... read more
Awful!!! Super slow service! Sat there for a hour and a half and only 3 of us got food out of 5 and it was cold . They brought out one more meal and mess it up, only gave us half of the meal and had to go remake it. Then they 'ran out' of paste and that was for my 3 year old bother who just had to sit there while we ate. By the time they got there shit together they brought out the kids pasta. My salad didn't ever come with my dressing and we never got a refills on our drinks. We gave this place 2 chances and they haven't i... read more
Frequently asked questions about Black Bear Diner Wilsonville
How is Black Bear Diner Wilsonville rated?
Black Bear Diner Wilsonville has a 4.1 star rating with 3,578 reviews.
When is Black Bear Diner Wilsonville open?
Black Bear Diner Wilsonville is open now. It will close at 8:00 p.m.