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Black Bear Diner Wilsonville
- Restaurants
- Wilsonville, OR
About this business
Location details
30175 SW Parkway Ave, Wilsonville, OR, 97070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Wow, never again! Busy this morning, not good. Over-whelmed hostess and wait staff, utter chaos. I spent well over an hour waiting for food to come out, only to send it back do get it right. The "waitress" we had was given? way too many tables for her to handle -bad management? If you like over-priced, average food and sucky service, this place is for you!
We've eaten there twice and both times the food has caused abdominal problems. Not sure if it's cross contamination or old meat but either way the burgers are deadly. We tried it one more time for breakfast and never made it past the front desk. The hostess looked like she was in a bad mood and gave us nothing but attitude when a family of regulars came in behind us she smiled and helped them immediately. We're done with Black Bear.
The worst ever!! Don't waste your time!! The employees here do not acknowledge customers at all. Totally ignored when we arrived to wait to be seated. It was around 2:00 pm, so not a very busy time. We finally asked if we were supposed to seat ourselves and then without any acknowledgment were seated. Then of course no one waited on us... not even offered water. We waited about 10 minutes and left. The manager should be fired!! No way will this location stay open with this kind of service. Totally outrageous!
Traveler, if you are looking for a place to eat as you drive along I-5, I'd suggest you pass by this restaurant! We had a horrible experience there last night: sitting at a cold table for way too long before anyone even brought us water, then another long wait for a substandard meal. I realize it's the holidays, but must it be so lax? The waitstaff talking about their days off and someone who's just had surgery and won't be back for a while--is this something diners need to hear? What really drove me crazy was a screeching s... read more
Food arrived cold..waitress was lovely offering a free birthday breakfast to my friend. However, once we arrived at the cash register to pay, we were told the birthday breakfast was not free as we didn't have a coupon. The waitress had not mentioned a coupon when she offered the breakfast. The manager was rude about it and did not support the offer made by the waitress. We will not be back.
Business response:
Thank you for providing your feedback and letting us know about this issue, Leslie R.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - we would like to address this personally.
Waited at least 20 minutes at our table with no acknowledgement at all from any server. We finally had to track someone down. 10 additional minutes later, she comes to our table and says she was stuck up front but she reeked hard of cigarettes.. enough to make me gag a little. She was short and rude. Didn't feel like there was enough staff present to have a fully functioning restaurant. My potato's were burned and so hard, you couldn't even smoosh them with your fingers. I didn't even get to eat half. I asked for hollandaise... read more
The server tried so hard. The problem in this restaurant is the management cannot schedule to save their asses. Three servers for a Saturday night is unacceptable. All I can think of is the franchise owner is lining his own pocket at the expense of the employees and the customers.
Wow! When this place opened a little over a year ago it showed so much promise. Tonight confirmed that my family and I will not be returning. My daughter was so excited to get her Chicken Pot Pie. She said as she had taken her first bites that she didn't like it. So her Dad took a bite and spit out the chicken because it was SOUR! Sour chicken is OLD chicken! Our waitress, Norah was the bright spot. She got my daughter something else and comped her meal. The place was dirty, unkept and they were short staffed. We won't ... read more
Business response:
Thank you for letting us know what happened. We're sorry to hear that your experience at Black Bear Diner wasn't up to our standards, but we're very happy to hear that our Norah was on top of it and able make it right!
We normally love finding Black Bear Diners. But we decided to stop at this one and have lunch, after waiting a few minutes to be seated a nice lady was joking with us. And then got sat at a table, spent a good 15 minutes waiting for anyone to pass our table just to get water! No one came by us at all, they were to busy talking by the registers. This was ridiculous. They only remembered after we were heading out the door, which they stoped talking long enough to say "oh wait! " which in turns the one who shouted to us said th... read more
Frequently asked questions about Black Bear Diner Wilsonville
How is Black Bear Diner Wilsonville rated?
Black Bear Diner Wilsonville has a 4.1 star rating with 3,578 reviews.
When is Black Bear Diner Wilsonville open?
Black Bear Diner Wilsonville is open now. It will close at 8:00 p.m.