BirdEye Dominates G2 Winter 2020 Report – Leader in Seven Categories

Dhiraj Nallapaneni

4 min read Last Updated Apr 28, 2020

Today, G2 announced their quarterly awards. BirdEye was named #1 in Online Reputation Management for the 8th consecutive time above 218 competitors. In addition, BirdEye was the overall leader in 6 other categories – Live Chat, Surveys, Enterprise Feedback Management, Local Listing Management, Local SEO, and Local Marketing (Source: G2 Winter 2020 Report).

Here’s why BirdEye beats the competition. 

The Industry’s Most Complete Customer Experience Platform 

There’s a reason why BirdEye tops G2’s ranking time and time again. While some companies only offer piecemeal solutions, only BirdEye gives businesses all the features they need to improve online reputation and customer experience within a single platform. Whether it’s reviews, surveys, insights, or website chat, BirdEye offers businesses a platform that’s designed to be easy-to-use and get results. 

Real Results 

Businesses see real results with BirdEye. Businesses are able to collect more reviews and use this feedback to improve operations.  Companies see an average revenue increase of 8% after just six months of automating review requests with BirdEye. 

Focus on the Customer 

Since BirdEye was founded in 2012, our team has been obsessed with solving customer problems. We’ve built a world-class customer support team so that businesses can make sure that they’re accomplishing their goals. We’ve built our platform with each one of our customers in mind and we’re focused on delivering value. 

The verdict is in: BirdEye is the undisputed leader in the global market. With 50,000 customers in 8 countries, our team is ready to start the year strong. 

Here’s a full list of awards that BirdEye won in the G2 Winter Report. 

In Online Reputation Management:

  • Leader Overall
  • Leader Enterprise
  • Momentum Leader
  • Leader Small Business
  • Leader Mid-Market
  • Best Usability – Small Business
  • Best Results Overall
  • Best Usability Overall
  • Best Results – Small Business
  • Best Relationship Overall
  • Best Relationship – Small Business
  • Best Relationship – Mid-Market

In the Surveys category:

  • Best Results
  • Best Usability – Small Business
  • Best Relationship Overall
  • Best Results- Small Business
  • Best Relationship – Small Business
  • Users Most Likely to Recommend- Mid-Market
  • Best Meets Requirements – Mid-Market
  • Easiest to Use – Mid-Market
  • Easiest Admin Mid-Market
  • Best Support Mid-Market
  • Leader – Small Business
  • Leader – Winter
  • Best Meets Requirements – Enterprise
  • Easiest to Use- Enterprise
  • Easiest Admin -Enterprise
  • Users Most Likely to Recommend- Enterprise
  • Momentum Leader Overall
  • Easiest to Do Business With – Enterprise
  • Best Support – Enterprise
  • High Performer – Enterprise
  • Easiest Set Up – Enterprise
  • High Performer- Mid-Market

In the Local Marketing category:

  • Best Meets Requirements Overall
  • Easiest to Use Overall
  • Easiest to Admin Overall
  • Best Usability Overall
  • Best Meets Requirements – Mid-Market
  • Easiest to Admin – Mid-Market
  • Best Usability Mid-Market
  • Users Most Likely to Recommend – Overall
  • Best Results Overall
  • Users Most Likely to Recommend Mid-Market
  • Best Results – Mid Market
  • Best Relationship – Overall
  • Easiest to Do Business With- Mid-Market
  • Best Relationship – Mid-Market
  • Best Meets Requirements – Small Business
  • Easiest to USe – Small Business
  • Easiest Admin – small business
  • Easiest to Do Business With – Small Business
  • Leader Overall
  • Leader – Mid Market
  • Users Most Likely to Recommend- Small Business
  • Leader- Small Business

In the Local SEO category:

  • Best Meets Requirements Overall
  • Easiest to Use Overall
  • Easiest Admin Overall
  • Best Usability Overall
  • Best Meets Requirements – Mid-Market
  • Easiest to Use Mid-Market
  • Easiest Admin Mid-Market
  • Best Usability Mid-Market
  • Easiest to Do Business with Mid-Market
  • Best Relationship Mid-Market
  • Best Meets Requirements- Small Business
  • Easiest to Use – Small Business
  • Easiest Admin- Small Business
  • Users Most Likely to recommend- Overall 
  • Users Most Likely to Recommend – Mid-market
  • Easiest to Do Business With – Small Business
  • Easiest to Do Business With Overall
  • Best Support Overall
  • Leader Mid-Market
  • Users Most Likely to Recommend – Small Business
  • Easiest Set Up -Small Business
  • Leader – Small Business
  • Leader Overall

In Enterprise Feedback Management:

  • Best Meets Requirements – Overall
  • Best Usability – Overall
  • Best Results – Overall
  • Leader Overall
  • Momentum Leader 
  • Easiest to Do Business with- Enterprise
  • High Performer – Enterprise 

In Local Listing Management:

  • Leader Overall

In the Live Chat category:

  • Users Most Likely to Recommend Overall
  • Best Meets Requirements Small Business
  • Easiest Admin Small Business
  • Users Most Likely to recommend – Small Business
  • Best Support – Small Business
  • Leader Small Business
  • Leader Overall
  • Momentum Leader 
  • Easiest Admin Mid-Market
  • High Performer  Mid-Market

Additional Rewards

  • Users Love Us

“We are honored to receive this recognition from businesses using BirdEye. Everyday, we help thousands of businesses, to be the best business. Today, it feels great to be the best business ourselves.”

Our mission is to be your champion for ongoing business growth and success. We help businesses all over the world to be found and be chosen by prospective customers. Let’s talk about how you can become the obvious choice in search results, generate new reviews and grow your bottom line – easily and effectively.

Click here to find out how BirdEye can help your business »