BirdEye is #1 once again in the G2 2020 Summer Report

Dhiraj Nallapaneni

5 min read Last Updated Jul 2, 2020

We’re very happy to announce that BirdEye is once again the #1 in online reputation according to G2, for the 10th consecutive time.  BirdEye also won the following awards: Leader Overall, Momentum Leader, Best Results, and Best Usability in the G2 Summer Report, in addition to over 100 other recognitions in 8 categories.

G2 awards aren’t determined by judges. G2 releases Grid and Index Reports on a quarterly basis, ranking companies based on user reviews as well as data from online sources and social networks. Factors considered are customer satisfaction, recency of reviews, and number of reviews, among others. 

This isn’t the only recognition that BirdEye has received in 2020. BirdEye has also won the 2020 Artificial Intelligence Excellence Award by the Business Intelligence group and Most Innovative Tech Company of the Year in the 2020 American Business Awards. These awards show that we’ve made customer obsession an everyday competency and used our platform to help businesses adapt to the age of the empowered customer.

These recognitions highlight the fact that BirdEye is the undisputed leader in helping businesses of all sizes manage their reputation, connect through text and website chat, and understand their customers better than ever. With 50,000+ businesses in 8 countries, BirdEye is continuing to lead in the customer experience and online reputation management space. 

We’d like to thank all of our team members and our customers for these awards. The fact is we couldn’t have done it without your support. Our team takes time to listen to customer feedback to make sure that we’re giving every BirdEye user everything they need to deliver world-class customer experiences. 

Here’s a complete list of all the awards BirdEye won in the G2 Summer Report (apologies in advance for the length). 

Online Reputation Management 

Leader- Overall 

Momentum Leader- Overall 

Best Usability – Overall

Best Relationship- Overall

Leader- Small Business

Best Usability- Small Business

Best Results- Small Business

Best Relationship- Small Business

Leader- Mid Market

Best Relationship- Mid Market 

Easiest To Do Business With- Mid Market 

Leader- Enterprise 

Local SEO 

Leader- Overall 

Momentum Leader- Overall 

Users Most Likely To Recommend- Overall 

Best Support- Overall

Easiest To Do Business With- Overall

Best Relationship- Overall

Best Usability- Overall 

Easiest To Use- Overall 

Easiest Admin- Overall 

Best Meets Requirements- Overall 

Leader- Small Business

Fastest Implementation- Small Business

Users Most Likely To Recommend- Small Business

Easiest To Do Business With- Small Business

Easiest To Use- Small Business

Easiest Admin- Small Business

Best Meets Requirements- Small Business 

Leader- Mid Market 

Best Relationship- Mid Market

Easiest Admin- Mid Market 

Best Meets Requirements- Mid Market 

Best Usability- Mid Market 

Enterprise Feedback Management Category

Leader- Overall 

Momentum Leader- Overall

Best Results- Overall

Best Usability- Overall

Best Relationship- Overall 

Leader- Mid Market 

Best Meets Requirements- Mid Market 

Best Usability- Mid Market 

Best Relationship- Mid Market

High Performer- Enterprise 

Fastest Implementation- Enterprise

Users Most Likely To Recommend- Enterprise 

Easiest To Use- Enterprise

Best Meets Requirements- Enterprise

Easiest To Do Business With- Enterprise

Local Listing Management 

Leader- Overall 

Momentum Leader- Overall 

Most Implementable- Overall

Best Relationship- Overall

Best Results- Overall

Users Most Likely To Recommend- Overall

Best Usability- Overall

Best Meets Requirements- Overall

Leader- Small Business

Most Implementable- Small Business

Fastest Implementation- Small Business

Best Relationship- Small Business

Users Most Likely To Recommend- Small Business

Best Results- Smal Business

Best Usability- Small Business

Best Meets Requirements- Small Business

Leader- Mid Market 

Most Implementable- Mid Market 

Fastest Implementation- Mid Market

Easiest Setup- Mid Market

Easiest To Do Business With- Mid Market 

Best Relationship- Mid Market

Best Support- Mid Market 

Best Usability- Mid Market 

Easiest Admin- Mid Market 

Best Meets Requirements- Mid Market

High Performer- Enterprise 

Live Chat 

Leader- Overall 

Momentum Leader- Overall

Users Most Likely To Recommend- Overall 

Best Relationship- Overall

Leader- Small Business

Users Most Likely To Recommend- Small Business

Easiest Admin- Small Business

Leader- Mid Market 

Users Most Likely To Recommend- Mid Market 

Local Marketing

Leader- Overall

Users Most Likely To Recommend- Overall

Best Relationship- Overall

Best Usability- Overall

Best Meets Requirements- Overall

Leader- Small Business

Fastest Implementation- Small Business

Users Most Likely To Recommend- Small Business

Best Relationship- Small Business

Best Usability- Small Business

Best Meets Requirements- Small Business

Leader- Mid Market

Best Relationship- Mid Market 

Easiest To Do Business With- Mid Market

Best Support- Mid Market

Best Usability- Mid Market 

Easiest Admin- Mid Market 

High Performer- Enterprise 

Mobile Marketing 

Leader- Overall 

Momentum Leader- Overall 

Easiest To Do Business With- Overall

Best Meets Requirements- Overall 

Best Est. ROI- Overall 

Fastest Implementation- Overall 

SMS Marketing 

Leader- Overall 

Best Meets Requirements- Overall 

Users Most Likely To Recommend- Overall

Easiest To Do Business With- Overall 

Leader- Small Business

Best Meets Requirements- Small Business

Users Most Likely To Recommend- Small Business

Leader- Mid Market 

Best Usability- Mid Market 

Easiest Admin- Mid Market 

Most Implementation- Mid Market

Fastest Implementation- Mid Market

Easiest Setup- Mid Market

Highest User Adoption- Mid Market 

Best Results- Mid Market 

Users Most Likely To Recommend- Mid Market 

Best Support- Mid Market 

Best Relationship- Mid Market 

Easiest To Do Business With- Mid Market 

Conversational Marketing 

High Performer- Overall 

Easiest To Do Business With- Overall

Best Est. ROI- Overall 

Easiest Admin- Overall

Additional Awards 

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If you’re looking for a software to handle all of your customer experience needs, try BirdEye. There’s a reason why more than 50,000 businesses in more than 8 countries use BirdEye to collect and manage reviews, connect with customers through text messages and website chat, and improve business operations with fully-customizable surveys.