The holidays are here! The weather’s getting colder, the decorations are up, and our presents came early. We’re happy to move forward into the New Year with more than a hundred brand-new awards from G2 under our belt.
For the 12th consecutive quarter, G2 has named Birdeye a leader in customer experience management. Birdeye was also named the overall leader in categories like Online Reputation, SMS Marketing, and Live Chat. In total, Birdeye won 165 awards in 12 categories.
Here at Birdeye, we’ve dedicated ourselves to helping businesses deliver fantastic customer experiences across the board. The recognitions we’ve won from G2, Martech, and the American Business Awards show that in today’s environment, businesses need a comprehensive CX platform more than ever.
There’s a reason why more than 60,000 businesses trust Birdeye. Whether you’re looking to collect social proof, connect with customers, or get feedback to improve operations – Birdeye is the only platform on the market that’s so intuitive that it can be used by any member of your organization and so powerful that it drives results for big brands like David’s Bridal and Blaze Pizza.
Check out the full list of awards we won from G2 this quarter.
Experience Management
Leader- Overall
Momentum Leader- Overall
Fastest Implementation- Overall
Most Implementable- Overall
Best Relationship- Overall
Users Most Likely to Recommend- Overall
Best Results- Overall
Best Est. ROI- Overall
Easiest Admin- Overall
Best Usability- Overall
Leader- Mid Market
Most Implementable- Mid Market
Easiest Setup- Mid Market
Best Relationship- Mid Market
Best Meets Requirements- Mid Market
Easiest To Use- Mid Market
Easiest Admin- Mid Market
Best Usability- Mid Market
High Performer- Enterprise
Fastest Implementation- Enterprise
Easiest Setup- Enterprise
Most Implementable- Enterprise
Best Usability- Enterprise
Easiest Admin. – Enterprise
Easiest to Use- Enterprise
Best Meets Requirements- Enterprise
Local Listing Management
Leader- Overall
Momentum Leader- Overall
Highest User Adoption- Overall
Most Implementable- Overall
Best Support- Overall
Best Relationship- Overall
Users Most Likely to Recommend- Overall
Best Results- Overall
Best Meets Requirements- Overall
Best Usability- Overall
Leader- SMB
Most Implementable- SMB
Fastest Implementation- SMB
Best Relationship- SMB
Users Most Likely to Recommend- SMB
Best Results- SMB
Best Meets Requirements- SMB
Best Usability- SMB
Leader- Mid Market
Most Implementable- Mid Market
Best Relationship- Mid Market
Easiest To Do Business With- Mid Market
Best Support- Mid Market
Users Most Likely To Recommend- Mid Market
Best Est. ROI- Mid Market
Best Results- Mid Market
Best Usability- Mid Market
Best Meets Requirements- Mid Market
High Performer- Enterprise
SMS Marketing
Leader- Overall
Best Relationship- Overall
Best Results – Overall
Leader- SMB
Users Most Likely To Recommend- SMB
Leader- Mid Market
Live Chat
Leader- Overall
Momentum Leader- Overall
Best Relationship- Overall
Best Results- Overall
Leader- SMB
Most Implementable- SMB
Best Relationship- SMB
Users Most Likely to Recommend- SMB
Best Results- SMB
Easiest Admin. – SMB
Best Usability- SMB
Leader- Mid Market
Users Most Likely To Recommend- Mid Market
High Performer- Enterprise
Fastest Implementation- Enterprise
Easiest To Do Business With- Enterprise
Online Reputation Management
Leader- Overall
Momentum Leader- Overall
Best Relationship- Overall
Best Results- Overall
Best Usability- Overall
Leader- SMB
Best Relationship- SMB
Best Results- SMB
Best Usability- SMB
Leader- Mid Market
Best Relationship- Mid Market
Leader- Enterprise
Conversational Marketing
High Performer- Overall
Easiest Admin.- Overall
High Performer- SMB
Fastest Implementation- SMB
Easiest Setup- SMB
Easiest To Do Business With- SMB
Best Est. ROI- SMB
Best Meets Requirements- SMB
Easiest Admin- SMB
Local SEO
Leader- Overall
Easiest To Do Business With- Overall
Best Support- Overall
Best Relationship- Overall
Users Most Likely To Recommend- Overall
Best Meets Requirements- Overall
Easiest To Use- Overall
Easiest Admin.- Overall
Best Usability- Overall
Leader- SMB
Fastest Implementation- SMB
Easiest Setup- SMB
Best Relationship- SMB
Easiest To Do Business With- SMB
Users Most Likely To Recommend- SMB
Best Meets Requirements- SMB
Easiest To Use- SMB
Easiest Admin.- SMB
Best Usability- SMB
Leader- Mid Market
Best Relationship- Mid Market
Best Usability- Mid Market
Easiest Admin.- Mid Market
Mobile Marketing
Leader- Overall
Most Implementable- Overall
Best Usability- Overall
High Performer- Mid Market
Easiest To Do Business With- Mid Market
Chatbots
High Performer- Overall
High Performer- SMB
Easiest Setup- SMB
Users Most Likely To Recommend- SMB
Best Meets Requirements- SMB
Easiest Admin.- SMB
Conversational Customer Engagement
Leader- Overall
Best Relationship- Overall
Best Results- Overall
Best Usability- Overall
Leader-SMB
Users Most Likely To Recommend- SMB
Users Most Likely To Recommend- Mid Market
Customer Advocacy
Leader- Overall
Easiest Setup- Overall
Users Most Likely To Recommend- Overall
Easiest Admin.- Overall
Leader- SMB
Best Support- SMB
Best Relationship- SMB
Easiest To Do Business With- SMB
Local Marketing
Leader- Overall
Best Support- Overall
Best Relationship- Overall
Users Most Likely To Recommend- Overall
Best Usability- Overall
Best Meets Requirements- Overall
Leader- SMB
Fastest Implementation- SMB
Best Relationship- SMB
Users Most Likely To Recommend- SMB
Best Meets Requirements- SMB
Best Usability- SMB
Leader- Mid Market
Easiest To Do Business With – Mid Market
Best Relationship- Mid Market
Easiest Admin.- Mid Market
Best Usability- Mid Market
High Performer- Enterprise
Additional Awards
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