Birdeye is named a leader in customer experience for the 12th consecutive quarter

Dhiraj Nallapaneni

5 min read Last Updated Dec 18, 2020

G2 Winter 2021 Awards

The holidays are here! The weather’s getting colder, the decorations are up, and our presents came early. We’re happy to move forward into the New Year with more than a hundred brand-new awards from G2 under our belt. 

For the 12th consecutive quarter, G2 has named Birdeye a leader in customer experience management. Birdeye was also named the overall leader in categories like Online Reputation, SMS Marketing, and Live Chat. In total, Birdeye won 165 awards in 12 categories. 

Here at Birdeye, we’ve dedicated ourselves to helping businesses deliver fantastic customer experiences across the board. The recognitions we’ve won from G2, Martech, and the American Business Awards show that in today’s environment, businesses need a comprehensive CX platform more than ever. 

There’s a reason why more than 60,000 businesses trust Birdeye. Whether you’re looking to collect social proof, connect with customers, or get feedback to improve operations – Birdeye is the only platform on the market that’s so intuitive that it can be used by any member of your organization and so powerful that it drives results for big brands like David’s Bridal and Blaze Pizza. 

Check out the full list of awards we won from G2 this quarter. 

Experience Management 

Leader- Overall

Momentum Leader- Overall

Fastest Implementation- Overall

Most Implementable- Overall

Best Relationship- Overall

Users Most Likely to Recommend- Overall

Best Results- Overall

Best Est. ROI- Overall 

Easiest Admin- Overall

Best Usability- Overall

Leader- Mid Market 

Most Implementable- Mid Market 

Easiest Setup- Mid Market 

Best Relationship- Mid Market 

Best Meets Requirements- Mid Market 

Easiest To Use- Mid Market

Easiest Admin- Mid Market 

Best Usability- Mid Market 

High Performer- Enterprise

Fastest Implementation- Enterprise

Easiest Setup- Enterprise

Most Implementable- Enterprise

Best Usability- Enterprise

Easiest Admin. – Enterprise

Easiest to Use- Enterprise

Best Meets Requirements- Enterprise

Local Listing Management 

Leader- Overall

Momentum Leader- Overall

Highest User Adoption- Overall

Most Implementable- Overall

Best Support- Overall

Best Relationship- Overall

Users Most Likely to Recommend- Overall

Best Results- Overall

Best Meets Requirements- Overall 

Best Usability- Overall

Leader- SMB

Most Implementable- SMB

Fastest Implementation- SMB

Best Relationship- SMB

Users Most Likely to Recommend- SMB

Best Results- SMB

Best Meets Requirements- SMB

Best Usability- SMB

Leader- Mid Market

Most Implementable- Mid Market

Best Relationship- Mid Market

Easiest To Do Business With- Mid Market 

Best Support- Mid Market 

Users Most Likely To Recommend- Mid Market 

Best Est. ROI- Mid Market 

Best Results- Mid Market 

Best Usability- Mid Market

Best Meets Requirements- Mid Market 

High Performer- Enterprise 

SMS Marketing 

Leader- Overall

Best Relationship- Overall

Best Results – Overall 

Leader- SMB

Users Most Likely To Recommend- SMB

Leader- Mid Market 

Live Chat

Leader- Overall

Momentum Leader- Overall

Best Relationship- Overall

Best Results- Overall

Leader- SMB

Most Implementable- SMB

Best Relationship- SMB

Users Most Likely to Recommend- SMB

Best Results- SMB

Easiest Admin. – SMB

Best Usability- SMB

Leader- Mid Market

Users Most Likely To Recommend- Mid Market

High Performer- Enterprise

Fastest Implementation- Enterprise

Easiest To Do Business With- Enterprise

Online Reputation Management

Leader- Overall

Momentum Leader- Overall

Best Relationship- Overall

Best Results- Overall 

Best Usability- Overall 

Leader- SMB

Best Relationship- SMB

Best Results- SMB

Best Usability- SMB

Leader- Mid Market

Best Relationship- Mid Market

Leader- Enterprise 

Conversational Marketing 

High Performer- Overall 

Easiest Admin.- Overall 

High Performer- SMB

Fastest Implementation- SMB

Easiest Setup- SMB

Easiest To Do Business With- SMB

Best Est. ROI- SMB

Best Meets Requirements- SMB

Easiest Admin- SMB

Local SEO

Leader- Overall

Easiest To Do Business With- Overall

Best Support- Overall

Best Relationship- Overall

Users Most Likely To Recommend- Overall

Best Meets Requirements- Overall

Easiest To Use- Overall

Easiest Admin.- Overall

Best Usability- Overall

Leader- SMB

Fastest Implementation- SMB

Easiest Setup- SMB

Best Relationship- SMB

Easiest To Do Business With- SMB

Users Most Likely To Recommend- SMB

Best Meets Requirements- SMB

Easiest To Use- SMB

Easiest Admin.- SMB

Best Usability- SMB

Leader- Mid Market

Best Relationship- Mid Market

Best Usability- Mid Market

Easiest Admin.- Mid Market 

Mobile Marketing 

Leader- Overall

Most Implementable- Overall

Best Usability- Overall

High Performer- Mid Market

Easiest To Do Business With- Mid Market 

Chatbots

High Performer- Overall

High Performer- SMB

Easiest Setup- SMB

Users Most Likely To Recommend- SMB

Best Meets Requirements- SMB

Easiest Admin.- SMB

Conversational Customer Engagement 

Leader- Overall

Best Relationship- Overall

Best Results- Overall

Best Usability- Overall

Leader-SMB

Users Most Likely To Recommend- SMB

Users Most Likely To Recommend- Mid Market

Customer Advocacy

Leader- Overall

Easiest Setup- Overall

Users Most Likely To Recommend- Overall 

Easiest Admin.- Overall

Leader- SMB

Best Support- SMB

Best Relationship- SMB

Easiest To Do Business With- SMB

Local Marketing

Leader- Overall

Best Support- Overall

Best Relationship- Overall

Users Most Likely To Recommend- Overall 

Best Usability- Overall

Best Meets Requirements- Overall

Leader- SMB

Fastest Implementation- SMB

Best Relationship- SMB

Users Most Likely To Recommend- SMB

Best Meets Requirements- SMB

Best Usability- SMB

Leader- Mid Market 

Easiest To Do Business With – Mid Market 

Best Relationship- Mid Market 

Easiest Admin.- Mid Market

Best Usability- Mid Market 

High Performer- Enterprise

Additional Awards

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