Birdeye is recognized yet again as Experience Marketing leader by G2

Dhiraj Nallapaneni

5 min read Last Updated Mar 31, 2021

G2 Experience Marketing

March might be over, but we’re excited to announce that Birdeye is marching forward with a grand total of 172 awards from G2’s Spring Report. 

Birdeye has been named an overall leader in categories as diverse as SMS Marketing, Experience Management, and Online Reputation Management for 12 consecutive quarters. There’s no other company on the market that offers businesses everything they need to handle their Experience Marketing needs in one, easy-to-use platform. 

That’s why more than 60,000 businesses trust our platform to grow business and manage customer experiences. Demand is only growing. With more and more consumers becoming accustomed to finding and communicating with businesses online, Experience Marketing is more essential than ever. 

Full list of Birdeye awards 

SMS Marketing

Leader- Overall 

Leader- SMB

Users Most Likely To Recommend- SMB

Best Usability- SMB

Easiest Admin- SMB

Leader- MM

Users Most Likely To Recommend- MM

Easiest Admin- MM 

Experience Management 

Leader- Overall

Momentum Leader- Overall

Best Relationship- Overall

Best Results- Overall

Users Most Likely To Recommend- Overall

Best Est. ROI- Overall

Best Usability- Overall

Leader- MM

Best Relationship- MM

Best Meets Requirements- MM

Easiest To Use- MM

Easiest Admin- MM

Best Usability- MM

High Performer- ENT

Fastest Implementation- ENT

Best Usability- ENT

Live Chat

Leader- Overall

Momentum Leader- Overall

Best Relationship- Overall

Leader- SMB

Best Relationship- SMB

Users Most Likely To Recommend- SMB

Best Results- SMB

Best Usability- SMB

Leader- MM

Users Most Likely To Recommend- MM

High Performer- ENT

Best Support- ENT

Easiest To Do Business With- ENT

Online Reputation Management

Leader- Overall

Momentum Leader- Overall

Best Relationship- Overall

Best Results- Overall

Best Usability- Overall

Leader- SMB

Best Relationship- SMB

Best Results- SMB

Best Usability- SMB

Leader- MM

Best Relationship- MM

Leader- ENT

Local Listing Management

Leader- Overall

Momentum Leader- Overall

Fastest Implementation- Overall

Most Implementable- Overall

Best Relationship- Overall

Best Results- Overall

Users Most Likely To Recommend- Overall

Best Meets Requirements- Overall

Best Usability- Overall

Leader- SMB

Fastest Implementation- SMB

Most Implementable- SMB

Best Relationship- SMB

Best Results- SMB

Users Most Likely To Recommend- SMB

Best Usability- SMB

Leader- MM

Most Implementable- MM

Best Relationship- MM

Users Most Likely To Recommend- MM

Best Results- MM

Best Meets Requirements- MM

Best Usability- MM

High Performer- ENT

Conversational Marketing

High Performer- Overall

Best Relationships- Overall

Best Usability- Overall

High Performer- SMB

Easiest Setup- SMB

Easiest To Do Business With- SMB

Easiest Admin- SMB

Best Usability- SMB

High Performer- MM

Users Most Likely To Recommend- MM

Local SEO

Leader- Overall

Momentum Leader- Overall

Easiest Setup- Overall

Best Relationship- Overall

Users Most Likely To Recommend- Overall

Best Usability- Overall

Easiest To Use- Overall

Easiest Admin- Overall

Best Meets Requirements- Overall

Leader- SMB

Fastest Implementation- SMB

Easiest Setup- SMB

Easiest To Do Business With- SMB

Best Relationship- SMB

Users Most Likely To Recommend- SMB

Easiest Admin- SMB

Best Meets Requirements- SMB

Easiest To Use- SMB

Best Usability- SMB

Leader- MM

Best Relationship- MM

Easiest Admin- MM

Best Usability- MM

High Performer- ENT

Mobile Marketing

Leader- Overall

Momentum Leader- Overall

Most Implementable- Overall

Easiest To Do Business With – Overall

Best Relationship- Overall

Users Most Likely To Recommend- Overall 

Best Results- Overall 

Best Usability- Overall 

High Performer- Europe

High Performer- MM

Fastest Implementation- MM

Easiest To Do Business With- MM

Users Most Likely To Recommend- MM

Easiest To Use- MM

Chatbots

Leader- Overall

Easiest Admin- Overall

Leader- SMB

Easiest Setup- SMB

Users Most Likely To Recommend- SMB

Easiest To Use- SMB

Best Meets Requirements- SMB

Easiest Admin- SMB

High Performer- MM 

Users Most Likely To Recommend- MM

Conversational Customer Engagement

Leader- Overall

Best Relationship- Overall

Best Usability- Overall 

Leader- SMB

Best Relationship- SMB

Users Most Likely To Recommend- SMB

Easiest Admin- SMB

Best Usability- SMB

Leader- MM

Users Most Likely To Recommend- MM

Easiest To Use- MM

Customer Advocacy

Leader- Overall

Easiest Setup- Overall

Best Relationship- Overall

Users Most Likely To Recommend- Overall

Easiest Admin- Overall

Best Usability- Overall

Leader- SMB

Best Support- SMB

Best Relationships- SMB

Easiest To Do Business With – SMB

Feedback Analytics

Leader- Overall

Local Marketing

Leader- Overall

Best Relationship- Overall

Users Most Likely to Recommend- Overall

Best Meets Requirements- Overall

Best Usability- Overall

Leader- SMB

Fastest Implementation- SMB

Best Relationship- SMB

Users Most Likely To Recommend- SMB

Best Usability- SMB

Leader- MM 

Best Relationship- MM 

Users Most Likely To Recommend- MM

Best Results- MM

Easiest Admin- MM 

Best Usability – MM 

Best Meets Requirements- MM

High Performer- ENT

Additional Awards

Users Love Us

Why you should invest in Experience Marketing 

There’s a reason why more than 60,000 businesses, including big names like David’s Bridal and Globe Life, are choosing to invest in Experience Marketing. Customers are paying less attention to paid advertisements and instead are making purchase decisions based on the experiences of other customers. For more information on how to get started with Experience Marketing, check out our comprehensive guide.