If you’re a regular reader of our blog, you might be getting bored with our awards posts. In addition to winning an award from Martech and Cloud Awards, we’ve just been named a Market Leader in Live Chat by FeaturedCustomers.
FeaturedCustomers used the opinion of real customers to give out awards. Awards were determined based on the amount and quality of real customer reviews, case studies, web traffic, and search trends. So we didn’t please an anonymous committee who didn’t even use our product. We managed to delight thousands of real customers.
In 2019, we’ve been named the #1 company in online reputation management by G2Crowd in both their Summer and Spring reports, received a Stevie award, and a TiE50 award. So far, it’s been a great year.
So let’s take a minute to talk about why BirdEye live chat helps businesses get more customers.
Turning Website Visitors into Customers
When a lead comes to your website with a question, you can engage with them right away with live chat. BirdEye will give you a notification right away. You’ll be able to respond to these questions in the BirdEye dashboard. The quicker you’re able to respond, the better chance you’ll have of turning these visitors into customers.
BirdEye webchat is also fully customizable. You have the ability to change how webchat looks based on your business’s brand and send messages that show off your unique brand personality.
Want to see the all-in-one platform that’s bringing us so much renown and recognition? More than 50,000 businesses use BirdEye to engage with customers, collect authentic reviews, and drive revenue.