Birdeye continues to lead in the CX space, winning 100+ G2 badges for the 11th time

Julian Alvarado

3 min read Last Updated Oct 20, 2020

Fall is back, and Birdeye is springing forward into more awards. 

For the 11th consecutive quarter, G2 Crowd recognized Birdeye as a leader in customer experience management with 120 awards in 10 categories. 

In the G2 Fall 2020 awards listing, we received praise as the overall leader in online reputation management, local SEO, enterprise feedback management, local listing management, live chat, local marketing, mobile marketing, and SMS marketing.  

Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes because we believe that experiences are everything; for our customers and especially for theirs. 

That’s why we’ve built our intuitive, purpose-built, and highly visual interface to allow businesses to automatically request reviews, generate referrals, measure customer sentiment, and communicate with customers all in one place. Which is why 60,000 businesses use Birdeye every day to be found and chosen by new customers, be connected with their existing customers, and deliver the best end-to-end customer experience.

Here’s the complete list of all the awards we won in G2’s Fall Report. 

Online Reputation Management | 11 Badges 

Overall

  • Leader
  • Momentum Leader 
  • Best Usability 
  • Best Relationship

Small Business

  • Leader
  • Best Usability
  • Best Results
  • Best Relationship

Mid-Market 

  • Leader
  • Best Relationship

Enterprise 

  • Leader

Local Marketing | 16 Badges 

Overall 

  • Leader
  • Users Most Likely To Recommend
  • Best Relationship
  • Best Usability
  • Best Meets Requirements

Small Business

  • Leader
  • Best relationship 
  • Users Most Likely To Recommend
  • Best Meets Requirements
  • Best usability 

Mid-Market 

  • Leader
  • Easiest To Do Business With 
  • Best Relationship
  • Best Results 
  • Easiest Admin
  • Best Usability

Enterprise Feedback Management | 14 badges  

Overall

  • Leader
  • Momentum Leader
  • Best Results
  • Best Usability
  • Best Relationship

Mid-market 

  • Leader 
  • Best Meets Requirements
  • Best Usability
  • Best Relationship

Enterprise

  • High Performer
  • Users Most Likely To Recommend
  • Easiest To Use
  • Best Meets Requirements
  • Easiest To Do Business With

Local Listing Management | 26 badges 

Overall

  • Leader
  • Momentum Leader
  • Most Implementable
  • Best Relationship
  • Best Results
  • Users Most Likely To Recommend
  • Best Usability
  • Best Meets Requirements

Small business 

  • Leader
  • Most Implementable
  • Best Relationship
  • Users Most Likely To Recommend
  • Best Results
  • Best Usability
  • Best Meets Requirements

Mid-Market

  • Leader
  • Most Implementable
  • Fastest Implementation
  • Easiest Setup
  • Easiest To Do Business With
  • Best Relationship
  • Best Support
  • Best Usability
  • Easiest Admin 
  • Best Meets Requirements

Enterprise

  • High Performer

Live Chat | 13 badges 

Overall

  • Leader 
  • Momentum Leader 
  • Users Most Likely To rRecommend 
  • Best Results 
  • Best Relationship 

Mid-Market

  • Leader 

Small Business

  • Leader 
  • Best Results 
  • Users Most Likely To Recommend 
  • Best Usability 
  • Easiest Admin 
  • Best Support 
  • Best Relationship 

Chatbot | 6 Badges 

Overall 

  • High Performer 
  • Users Most Likely To Recommend 

Small Business 

  • High Performer 
  • Easiest To Do Business with 
  • Easiest Admin 
  • Best Meets Requirements 

Local SEO | 24 badges 

Overall

  • Leader
  • Momentum Leader
  • Easiest To Do Business With 
  • Best Support 
  • Users Most Likely To Recommend
  • Best Relationship
  • Best Usability
  • Best Meets Requirements
  • Easiest Admin 
  • Easiest To Use 

Small Business 

  • Leader
  • Fastest Implementation
  • Easiest Setup 
  • Users Most Likely To Recommend
  • Best Relationship
  • Easiest To Do Business With 
  • Best Usability
  • Best Meets Requirements
  • Easiest To Use 
  • Easiest Admin 

Mid-Market 

  • Leader
  • Best Relationship
  • Best Usability 
  • Easiest Admin 

Mobile Marketing | 2 Badges 

Overall 

Leader

Users Most Likely To Recommend 

SMS Marketing | 9 Badges 

Overall

  • Leader
  • Best Relationship 
  • Best Results 

Small Business

  • Leader
  • Best Results 

Mid-Market 

  • Leader
  • Best Relationship 
  • Best Results 
  • Best Usability 

Conversational marketing | 6 badges 

Overall 

  • High Performer
  • Users Most Likely To Recommend 
  • Best Meets Requirements 

Small Business

  • High Performer 
  • Easiest setup 
  • Best Meets Requirements 

Additional Awards 

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