Birdeye Wins Martech Award for Best Overall Social Media Management

Dhiraj Nallapaneni

3 min read Last Updated Oct 20, 2020

 We’re proud to announce that Birdeye has won a Martech Breakthrough award for “Best Overall Social Media Management”. This is the latest in an avalanche of new awards in 2019. Already, we’ve been named the #1 company in online reputation management twice by G2Crowd and best overall SaaS company by APPEALIE.

Businesses from all over the world are eligible to win Martech Breakthrough Awards. Only businesses that truly stand out from the competition are named winners. Other winning companies included Marketo, SproutSocial, and Airtable. 

There’s not a single other company that can offer the same range of different services under one umbrella. This year, we’ve won awards for surveys, live chat, online reputation, and now social media. It’s clear that Birdeye is the best customer experience solution on the market.

Why Birdeye won Martech Award for Best Overall Social Media Management 

The Birdeye dashboard gives businesses the tools they need to engage with and understand customers. Here’s how we help businesses interact with customers on sites like Facebook and Twitter. 

Know the Second a Customer Mentions You 

social listening

There are millions of conversations happening on social media every day. It’s estimated that there are about 6,000 tweets every second. So what chance do you have of noticing every single time your business is mentioned by a customer? 

Luckily, you don’t have to keep your eyes constantly peeled for every possible mention of your business. There’s an easier way. Birdeye’s social listening tool alerts you the moment someone mentions your business on social media. 

If a customer tweets about a negative experience they had at your business, you’ll be able to respond right away. With Birdeye social listening, you’ll get the head start you need to solve a problem before it grows into a larger issue.  

Get the Conversation Started with Social Media Publishing 

social publishing

Of course, it’s not enough to just listen to what your customers are saying. You also have the opportunity to start the conversation yourself.

With Birdeye, you can schedule posts on multiple platforms simultaneously. You’ll be able to view all of your published or scheduled posts in a calendar or list view. 

We give businesses the option to set up a social media schedule. With just a few clicks, you’ll be able to schedule out your whole month down to the time of posting. It’s simple, easy, and effective.

Engage With Your Customers Easily and Effectively  

social engagement

Want to make sure that one of your employees responds to a customer review? The Birdeye dashboard lets you do this with social ticketing. All you have to do is assign a ticket to the relevant employee. You’ll be able to track the ticket so that you’ll know the second your employee responds to the review.

In addition, you’ll be able to manage your messages from all across the Internet in one place. When you get a message from customers on platforms like Facebook Messenger or Google click-to message, you’ll be able to respond within the Birdeye dashboard.

There’s no need to switch between ten different accounts in order to respond to all of your customers. With Birdeye, it’s all taken care of.

Try Birdeye, the #1 Review Software 

Birdeye is the best choice to start growing your business and driving revenue. The Birdeye dashboard gives businesses of all sizes everything they need to start turning reviews into revenue. Start managing your social media, collecting authentic reviews, and growing your business today with Birdeye. 

Click here to see how Birdeye can help you drive revenue.