Birdeye Recognized as #1 for Enterprise Online Reputation Management in G2 Summer 2026 Reports

Birdeye has been named #1 in Online Reputation Management (Enterprise) in G2 Summer 2026 Reports. More than 4K verified customer reviews on G2 support the ranking. The recognition reflects the experiences of multi-location brands that use Birdeye to manage reputation, customer feedback, and local growth from one connected platform. 

Birdeye was also recognized as the #1-ranked platform in 14 categories across the Enterprise and Overall segments, including Online Reputation Management, Local Listing Management, Social Media Suites, and more. This broader recognition underscores the growing demand for unified platforms that help enterprise brands move from fragmented tools to coordinated local marketing execution. 

As reputation becomes central to how customers discover, evaluate, and choose businesses, Birdeye’s leadership in Online Reputation Management reinforces its role in helping enterprise brands turn customer signals into action through agentic marketing.

Recognition shaped by real customer experiences

G2 rankings are driven by verified feedback from real software users. As a result, G2 has become a trusted benchmark for businesses evaluating enterprise technology. Birdeye’s Summer 2026 recognition is supported by 4K+ verified customer reviews on G2, reflecting the experiences of customers who rely on Birdeye to manage reputation, customer experience, and local marketing across locations.

“Earning a Leader position in a G2 Report is highly competitive. Congratulations to Birdeye for achieving this distinction. Buyers can be confident this ranking reflects the experiences of real users,” said Godard Abel, co-founder and CEO, G2.

For Birdeye, this milestone reflects more than a seasonal ranking. It points to the confidence enterprise and multi-location brands place in the platform as they manage reputation, customer experience, and local marketing across all locations.

“Every review shared by our customers helps us build a better platform,” said Naveen Gupta, CEO of Birdeye. “We’re honored to be recognized by the businesses that rely on Birdeye to power their local growth.”

What Birdeye’s G2 recognition signals for multi-location brands

G2’s Summer 2026 Reports reinforce Birdeye’s leadership across categories that power multi-location marketing. Birdeye earned #1 rankings in Online Reputation Management, Local Listing Management, and Social Media Suites, three areas central to how multi-location brands manage reputation, strengthen local visibility, and engage customers across locations.

Together, these results point to a broader shift in enterprise marketing. Reputation is no longer limited to reviews and responses. It now shapes how customers discover a brand, evaluate each location, and decide where to take action.

For multi-location brands, consistency has become critical. Teams need to understand what customers say across locations, identify patterns in feedback, and respond in ways that protect the brand while addressing local needs.

This shift is also reflected in Birdeye’s enterprise momentum. The company has seen:

• 113% growth in $100K+ customers
• 135% increase in average deal size
• 2× growth in the enterprise pipeline year-over-year

How American Pacific Mortgage drove 131K+ reviews with Birdeye

With Birdeye, American Pacific Mortgage achieved:

• 905% increase in reviews
• 4.9-star average Google rating
• 30.5K new Google reviews
• 18.6K new Zillow reviews
• 131,500+ total reviews

“We love Birdeye. We’ve been a client for years and really value our partnership as well as what the platform can do. It’s foundational to have something easy to automate review requests, monitor incoming feedback, and organize it in a way that works for us.”

– Melissa Wright, Chief Sales & Marketing Officer, American Pacific Mortgage

For enterprise brands, results like these show how reputation management becomes more powerful when customer feedback, automation, insights, and response workflows come together in one platform. 

How Birdeye powers agentic marketing

Multi-location marketing teams often work across separate tools for reviews, listings, social media, messaging, surveys, and customer engagement. That fragmentation makes it harder to understand customer feedback, identify what needs attention, and act consistently across locations.

Birdeye addresses this challenge with an agentic marketing platform built around three core capabilities. In practice, agentic marketing means using AI agents to connect customer signals, recommend the next best action, and execute with brand governance built in. 

• Consolidate with a full-cycle platform: Bring reviews, listings, social engagement, customer feedback, and location data into one connected system.
• Think with local intelligence: Use BirdAI, local context, sentiment, intent, brand voice, and governance to understand what each location needs next.
• Act with AI agents: Deploy brand-trained AI agents to draft review responses, optimize listings, and publish social content with human-in-the-loop governance. 

Outcomes: For reputation management, an agentic approach helps teams move beyond monitoring reviews to driving action across locations. By connecting customer feedback with local intelligence and AI-powered execution, brands can improve visibility, increase engagement, generate more calls, traffic, and leads, and support revenue growth and cost savings. 

See how enterprise brands scale local marketing with Birdeye

Birdeye is the #1 Agentic Marketing Platform for multi-location brands. Powered by BirdAI and a unified platform, Birdeye replaces fragmented tools with a single platform that manages the customer journey across awareness, conversion, and experience. 

Trusted by the largest enterprise brands globally, Birdeye helps organizations grow their local presence, manage reputation, and deliver exceptional customer experiences at scale.

Click the banner below to see how Birdeye helps multi-location brands turn customer signals into real business outcomes.