Open letter from Birdeye CEO, Naveen Gupta
I’m excited to announce that Birdeye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage and official press release to learn more). We’re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable track record of taking companies public including HubSpot, RingCentral, DocuSign, and BrightRoll. My prior relationship and experience with him was our main driver for partnering with WIL.
2016 was a year of incredible growth — we launched a new enterprise platform, grew revenue 3x, opened three new offices, expanded our R&D and customer success teams, and signed partnership and Zillow. I’d like to thank our 15,000+ customers, 250+ partners, and 100+ employees. The tremendous progress in the past year was made possible by you.
All this growth was driven by one question: How can we help businesses grow?
We believe when businesses make their customers happy, their customers do their marketing for them. So our goal is to provide the most comprehensive solution for customer experience and business reputation.
In September, we launched Business Insights and Competitor Analysis products that give businesses unprecedented access to customer insights in their entire market. David’s Bridal, the largest retailer of bridal gowns in America, uses Birdeye across their 300 stores to improve their net promoter scores and rapidly enhance store operations.
This month, we’re launching next-gen Customer Surveys, allowing businesses to solve problems faster than ever. Unlike the traditional long-form surveys, our new “pick 1” surveys allow businesses to match the modern customer’s rhythm, enabling them to get quick feedback from Millennials at key moments of truth in their customer journey. It’s time to say goodbye to 20-question surveys, and hello to the most intuitive survey design yet.
In 2017, we will further accelerate our product innovation and customer success. The latest round of funding will be invested in launching new advanced features that businesses want. For us, it’s not about the technology we build. The technology makes businesses grow. Watching our customers use our technology to succeed — that’s what it’s about.
Originally published Feb 13, 2017, updated