Why your customer surveys aren’t working
Traditional customer surveys vs. modern customer satisfaction Scientific market research really made a name for itself in the mid- 20th century, establishing many practices...
16
Feb
13
Feb
BirdEye raises $25M in Series B — an open letter from BirdEye CEO Naveen Gupta
I’m excited to announce that BirdEye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage...
10
Feb
Tips for social listening success
Whether you’re just getting started with social listening or you’ve had a strategy in place for a while, it’s never too late for...
09
Feb
Getting started with social media listening
What is Social Media Listening? Also known as social media monitoring, this is the process of identifying and tracking conversations happening on social media...
30
Jan
BirdEye Partners with Yelp to Give Businesses Real-Time Customer Experience Insights
When it comes to online reviews, Yelp is the first name that comes to mind, and rightfully so. With 115 million reviews across...
20
Dec
How UGC impacts your business
How cool would it be if your customers sold your products for you? With User-Generated Content (UGC), it’s possible. Companies have always had to...
14
Dec
Consistent brand identity is the new black
How to look hot and steal the show in online search The universal availability of mobile devices has made communication way easier--and as a...
01
Dec
Customer experience DOES drive revenue
Can customer experience actually turn into dollars, or is it just a passing hype? Let’s say a customer buys a smoothie, loves it, and...
14
Nov
Make customer feedback your competitive edge this Black Friday
The infamous kick-off of holiday shopping season lurks just around the corner. This year, approach Black Friday through the eyes of your customers...