Bluebird Care Reading & Wokingham

4.7

Home Health Care
Reading

About this business

Healthcare Home Health Care

Location details

Centrum House, 57-59, High St, Twyford, Reading, RG10 9AJ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.7206 reviews

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M D

a year ago

Bluebird have been very caring and considerate. Our dad has been extremely happy with the thoughtful care he has received. As a family we appreciate the excellent communication and flexibility to scale up and down the package of care.

Business response:

Thank you for your positive feedback. We are pleased that your Dad is extremely happy with the care he is receiving from Bluebird, we are really happy that the flexibility of our care service is benefiting you and your family. If there is anything we can help with in the future please contact us once again thank you for your review. Look forward to supporting your Dad.

Hugh B

a year ago

The service supplied to date has been quite satisfactory. I feel there is no much to suppliment further at the present time but I am aware that my age, my regular review & I will appreciate you further attention at the time as necessary.

Business response:

Thanks so much Hugh for your kind words and for leaving us a 5-star review! It's great to hear that you're happy with the service so far. We're always here for you, and as your needs change, you can count on us to provide the care and support you need.If there's ever anything we can do, just let us know-we're more than happy to help. Looking forward to continuing to support you!

S H

a year ago

Have been very satisfied with the care provided by Bluebird Care. We have an excellent live-in carer who has a great rapport with Mum and genuinely cares for her. Our live-in carer is well supported by the Bluebird management team. Thank you for all your hard work!

Business response:

Thank you so much for your lovely review! It's really great to hear that you're happy with the care were providing and that your mum has such a good bond with her live-in carer. That kind of connection makes all the difference, and were so pleased she's well looked after. Our team works hard to support both our carers and the families we care for, so it means a lot to know were making a positive impact. Thanks again for your kind words we really appreciate it!

Helen D

a year ago

Lovely, friendly and competent service.

Business response:

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be lovely, friendly, and competent. Providing high-quality care and support with dignity is at the heart of what we do, and your feedback means so much to our team. If there's anything else we can do for you, please don't hesitate to reach out. We truly appreciate your support!

Norman B

a year ago

Generally, very happy with the service that is provided although being very new to this, it is difficult at this time, to make any comparative or constructive comments. My wife, who is the person being cared for, has commented that she would be more comfortable if the carer attending was more consistent rather than having four or five different carers during the week however I do accept that as we are a relatively new client of Bluebird Care, that this could take a bit more time to achieve.

Business response:

Thank you for taking the time to share your feedback about our service. We are delighted to hear that you are generally happy with the care we are providing for your wife. We completely understand how important consistency is when it comes to building trust and comfort between your wife and our carers. As a new customer, we appreciate your patience while we work to establish a more consistent team for her care. Our goal is to ensure that your wife feels supported and comfortable and we are actively striving to improve this f... read more

Tim D

a year ago

We have been using Bluebird Care for some time. We are very happy with the care given to my mother and the kindness shown to her.

Business response:

Thank you so much for taking the time to share your positive feedback. We're thrilled to hear that you're happy with the care and kindness our team provides to your mother. It's our privilege to support her and were delighted to know that our efforts are making a difference. If there's anything further we can do to assist or improve, please don't hesitate to reach out.

Janet F

a year ago

My Bluebird Care carers have been, without exception, kind, caring, efficient and have been wonderful in helping me to "carry on".

Business response:

Thank you so much for your kind words and for taking the time to leave us such a glowing review! We are absolutely delighted to hear that our Bluebird Care team has been able to provide you with the support and care you deserve. Your feedback about the kindness, efficiency, and compassion of our carers truly means the world to us. It's wonderful to know that their dedication has made a positive difference and helped you to "carry on". We are so grateful for your five-star ratings and your trust in us. If there's anything els... read more

C R

a year ago

We had a review of our circumstances to improve the service. Not everyone knows how to shave.

Business response:

Thank you for sharing your feedback. We're sorry to hear that we didn't meet your expectations initially, especially regarding the shaving service. We've reviewed your preferences to make improvements, and our team is reminded of the importance of understanding each individual's specific needs, we will ensure more shaving practice is given through their induction training and ongoing support. Thank you again for your feedback and for allowing us to make adjustments that improve our service. We are committed to making sure yo... read more

Sarah M

a year ago

Bluebird Care is an absolutely fabulous organisation. From managers, to office staff, to care providers, they are helpful, cheerful, kind and knowledgeable. I know my mum is in the best hands with Bluebird. The carers kindly take my mum to appointments, clean mum's flat and look after her on fun trips out. Mum loves the carer's company too. I honestly don't know how our family would manage without the help and care we all get from Bluebird.

Business response:

Thank you for your wonderful feedback. We're delighted to hear how much our team has supported your mum and brought joy to her life. Knowing that she enjoys the carers' company and benefits from their help with appointments, household tasks, and outings means the world to us. It's truly a privilege to be part of your family's journey, and we're grateful for your trust in us. If you ever need anything further, please don't hesitate to reach out.