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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"This is the absolute worst dealership/service department..." This is the absolute worst dealership/service department I have ever been to. Bought a car from here, it had issues within 1 week so I brought it in, and they’ve now had my car for over 2 weeks with close to zero updates/communication on when it will be fixed. They either have no idea what they are doing, or are a bunch of frauds.
"Leased my current BMW from here and charged me $795 for..." Leased my current BMW from here and charged me $795 for nitrogen fill! I leased my last 3 cars from another BMW dealership but Ramsey had the car I wanted. I had such a great experience at my prior BMW dealership and the numbers agreed upon were never pulled by the Finance Department so I didn't itemize the contract before signing (my fault). Everything seemed great until I got home and ran the numbers and they didn't add up to what the manager and I agreed upon. L... read more
"I just had one of the worst car buying experiences with..." I just had one of the worst car buying experiences with BMW of Ramsey. Dwayne Wong lied to me about warranty coverage. I walked out.
"Horrible experience with this dealership and their lack..." Horrible experience with this dealership and their lack of customer service. I purchased a vehicle from them on 1/30/2021. The first set of temporary plates expired on 3/3/2021 and I still had not received the registration or permanent plates for the car. I was given a second set of temp plates and told to keep waiting for the DMV to go through its backlog. Dmv denied they had backlog and informed me processing times were 3-4weeks on average. I waited another month... read more
"Leased my current BMW from here and charged me $795 for..." Leased my current BMW from here and charged me $795 for nitrogen fill! I leased my last 3 cars from another BMW dealership but Ramsey had the car I wanted. I had such a great experience at my prior BMW dealership and the numbers agreed upon were never pulled by the Finance Department so I didn't itemize the contract before signing (my fault). Everything seemed great until I got home and ran the numbers and they didn't add up to what the manager and I agreed upon. L... read more
"My wife drives a Mercedes Benz and when I take her car..." My wife drives a Mercedes Benz and when I take her car for service I get immediate attention upon arrival. In comparison, when I arrived at the Dealership I had to wait a while before I was addressed or asked if I needed help.
Business response:
We expect our guests to be welcomed to our dealership with five-star service and I'm very sorry this wasn't reflected in your recent visit. I will speak with my team about your feedback, but I would also appreciate the chance to discuss this with you directly and learn more about what we can do to improve. Please consider giving me a call. Thank you, Anthony Candela - Service Manager - (201) 258-6005
"This might be the worst sale experience I ever received..." This might be the worst sale experience I ever received from any dealership of this calibre. I stopped into the dealership on 11/21 and spoke with Veronica Chicas about leasseing a new X3. Veronica stated she was a little busy but took down all my info and stated she would get back to me on Monday before noon. I received a text stating she was still busy and she would get back to me that afternoon what she never did. I called and text her a few times over the next ... read more
Business response:
It is our goal to deliver prompt and professional service and I sincerely apologize for leaving the wrong impression. We take claims like this one seriously and I'd like to assure you that there is no tolerance for discrimination in our business. I think it would be best if we discussed your concerns together, however, without a last name, I won't be able to reach you. Please consider giving me a call. Thank you. Matthew Bibbo - General Manager - 201-669-3248
"First let me start by saying this review is about the..." First let me start by saying this review is about the service department. My family and I will never go to this dealership again. Went in for a simple oil change. Had a couple questions which the writer could not even answer. On top of that the service writer was rude and aggressive. Coupled with lack of knowledge makes for a great experience. There is a major lack of communication as to what will be done and how much it will cost which could easily be fixed but no o... read more
Business response:
This is a concerning review to read, and it certainly doesn't sound like the friendly, knowledgeable, and accommodating service we strive for here. I assure you that this does lie outside the norm for us here, and I would be more than willing to speak with you directly about what happened to ensure that we improve our process going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Anthony Candela - Service Manager - (201) 258-6005
"The worst customer service I've experienced at any car..." The worst customer service I've experienced at any car dealership. No value of time, zero professionalism, horrible customer service. I was in the market to replace one of my vehicles with a new BMW X5. Went online and sent an inquiry for one of the vehicles listed on their website. The very next day i received an email from Rudolph W asking if I have any questions. I responded back within minutes since I wanted to finalize the transaction the same day but he never ... read more
Business response:
Adam - it is our goal to help guests find a reliable vehicle and I sincerely apologize for our poor communication. This certainly sounds frustrating and I would like to step in here to assist you. I won't be able to reach you without a full name so please consider giving me a call. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.