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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"UM...." A job that should have taken less than an hour took almost two and a half hours. Since we waited it was a pretty long wait. We asked for the replacement tire which was the left front to be placed in the rear. Frank said it doesn't make a difference where it goes and it was not done. We feel if it makes no difference then why argue with the customer and just have it done. We were told we needed a wheel alignment which was @ $294.00. We've had the car a little over 4 months (it's a 2018). We didn't get it as it was to... read more
Business response:
We are sorry that the work on your vehicle took longer than expected. We understand that you may be frustrated by the cost of having an alignment done on a newer vehicle. We would be happy to pull up your vehicle files in order to further explain the benefits or reasoning behind the recommendations that you were supplied with during your service.
"Small service" I went up for change of brake fluid. In spite of the small service required, I was offered and accepted a car wash! Very nice and appreciated touch. Also, service managers were very pleasant. Thankyou.
"Yearly maintenance check plus repair." Service advisor John Brugaletta was excellent. My cars rear bumper had been hit and sensor light was broken. He first thought repair was more extensive however it was able to be done at half the price. I appreciate that they were honest in what needed to be done. The service center lost one star from me because they did not have the loaner That was promised to me.
"Anna P is the best service rep. " Had an engine fan replaced on my X3. Only problem is the mechanic forgot to check and put in more engine coolant. Warning light came on as I was driving home after picking my X3 up. I ended up having to do this myself. Job was not completely done! First disappointing experience.
"Posting for a friend : FRAUDULENT ACTIVITY!!!" FRAUD; be aware!!! BMW of Ramsey recently committed a fraud! They submitted fake documentation to BMW financial on my behalf , without my knowledge or authorization. As a result of this act, my car was repossessed and my name was flagged!!! It’s been a week and it’s still not clear how this will get resolved. All I know, I was lied to repeatedly, humiliated and at a loss, all due to BMW of Ramsey ‘s fraudulent activity. PLEASE BE AWARE AND STAY AWAY FROM THIS BMW OF RAMSEY LOCA... read more
"Brakes" Replace front brakes pads and rotors customer service is great time for repair was ok but the price is too much even after the discount the service advisor did
"Purchase of a Leased Car" great experience a a a a a a a a a a a a a a a a a a a a a aa a
"Service price seems a bit expensive" Overall service is good service labor cost is expensive considering relatively simple and easy work. The work was just to fix ramp of rear turn signal which must be rather easy work to perform.
"Rating correction!" Correction, I entered the wrong scoring by mistake, too excited about doing survey, 😊 My husband and I have decided to continue doing business with BMW of Ramsey!!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.