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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Horrible, Unprofessional, Rude!!! On May 22 2020 I was..." Horrible, Unprofessional, Rude!!! On May 22 2020 I was sold a falsely advertised car by Rudolph, which turned out to be the opposite of what I was told! He lost my spare key without any concern and left me without contacting me! After a week of the purchase the engine light came on, axle, gas cap, and battery were all bad!!! Three months later I still don’t have my plates and upon trying to reach out to the dealerChris Miele and Leanne Tattoli was very rude and unpr... read more
Business response:
Szaid - I'm so sorry for the delay in your plates as well as the lack of communication on our end. I can certainly understand your frustration here, but I assure you that we do not run our business to mislead customers. I would appreciate the chance to make this right and I think it would be best if we discussed your experience together. If you are willing to speak with me, please reach out as I will not be able to find your contact information without a last name. Thank you, Matthew Bibbo - General Manager - 201-669-3248
"No service in the service department." Service rep, Anna Marie Piserchia, was impossible to reach. Car wasn't ready for a week. $3000 of repairs, car couldn't be located at pickup. Anna wasted my time and was difficult and unpleasant.
"Misleding sales....do homework before you do business..." Misleding sales....do homework before you do business here. Don't be misled and taken advantage of lie me. Very disappointed. Lost a repeat customer.
Business response:
This is a disappointing review to read. I assure you that it is never our intention to mislead our customers, and I'd like to get some more details about your recent visit. Would you consider giving me a call? I'd appreciate the chance to speak with you directly. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094
"DWAYNE WONG IS A LIAR AND DO NOT TRUST THIS DEALERSHIP" Dwayne Wong is a liar and has no integrity and Matthew Bibbo is non responsive when issues about integrity are flagged to him. Do not trust this dealership and you are better off going elsewhere.
Business response:
As you can imagine, this feedback was hard to read. I expect all of my guests to be treated with transparent service and I'm so sorry if we left the wrong impression. I'd like to make things right for you. If you would consider discussing your visit further, I would appreciate the chance to do so. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094
"Bad Business, stay away" Went there last week to look at a car they had advertised online. i made an appointment and they told me car was available. Upon arrival salesman tells me the car is being test driven buy another customer and that i had to wait. finally i get my chance to test drive the car. we sit down to discuss price and that's when the sales manager comes over and proceeds to tell me that the car i'm interested in someone else is also interested in. he basically told me it was a bidding war. And best offer wins,... read more
Business response:
I'm very sorry that you didn't have a better experience with us. We wanted to allow you the opportunity to purchase this vehicle, but I can understand why you are upset. I will share this feedback with my team and we will take it into consideration moving forward. Again, I apologize. Philip Battaglino - General Sales Manager - 201-258-6094
"Went in to buy a pre owned car. They confirmed we were..." Went in to buy a pre owned car. They confirmed we were looking for pre owned but took us over to the new side, anyway. This is where the scam begins. So this guy in a sharp suit sits down with us and after realizing we are firm on pre owned says, “oh I only sell new bmws, let me take you over to our used side.” So now we’ve already wasted 20 mins and have to start over with the used salesman, Roberto, whose suit doesn’t fit nearly as well as the first guy. We tell h... read more
Business response:
This does not sound like the level of customer care I expect my sales team to provide. There are many issues here that I would like to see addressed. Providing our customers with exceptional care and honoring their wishes is what we strive to do, and if that didn't happen for you, changes need to be made. I will look for your contact information but feel free to contact me as well. Thank you for your feedback, Philip Battaglino - General Sales Manager - 201-258-6094
"Sold a car after we said we would purchase" I will start with if I could give this zero stars I would. My husband and I were planning to buy a CPO and they SOLD it. On Friday I went to drive it and my husband went back for a second time to drive it. On Saturday morning he spoke to the salesman Max, he had a credit card in hand and Max said he would call him back. They never took the deposit and Max said he would put a "sold" sign on the car. We told him we wouldn't be around much over the weekend but we would come Monday an... read more
Business response:
Sam, I'm very sorry that we didn't communicate our process more clearly. I can assure you this wasn't intentional and that we would have happily sold you the vehicle you were interested in. I can see why this miscommunication on our part would be so frustrating. I hate to see that we've lost your business but please don't hesitate to call me directly if there is anything I can do to help. Thank you, Matt Bibbo, General Manager - 201-258-6044
"Still Waiting for That Million Dollar Call From Mr.Bibbo,GM" After writing a less than stellar review yesterday for the dealer's lack of customer service and after being promised by the dealership General Manager Matthew Bibbo in a previous review to call me back which he still hasn't yet, how am I supposed to believe that Lathia Dealerships really care about their customers, or just certain important ones only? Disgusting to say the least. Very disappointing and I'll leave it at that.
"STAY AWAY!!!" I was quoted a price over the internet. and when i got there the car i wanted was magically just sold to someone else. and they could no longer offer me the price i was quoted. not to mention the person i was suppose to meet with ( Daniela ) was not there so i sat down with a sales manager, Ty Alanos. A little shady on the flirting business by the way. Bad for business. left a sour taste in my mouth. Would not recommend this place. Horrible Management and customer service. Receptionist was carrying on a person... read more
Business response:
Jenn - I'm so sorry that you had a disappointing visit with us. This isn't at all the impression we want to leave our guests and I apologize. While I understand that we let you down, I would be happy to personally assist with your car search. Don't hesitate to give me a call. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.