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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better service anywhere. My service manager,Chris Hatch, is a super-star: high integrity, unbelievable fast in processing requests and always anticipating any additional potential issues. The support team around him is equally dedicated, making sure things are done right and quickly. In the future, I'll only buy a BMW and I'll only buy it from Sudbury solely on the basis of the quality o... read more
Business response:
Thank you, Andres, for sharing your feedback! I'm so pleased to learn that Chris was able to assist you. He is a wonderful asset to our team and will be grateful to read the nice comments. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Best, PRanav Gill, General Manager
I've purchased or leased a dozen cars over the years and I can say that this was the easiest and most pleasant car-buying experience I have ever had. My initial contact was with Molly Carnathan, who introduced me to client advisor John DiBitetto. On the day I visited their showroom I had test driven an Acura in the morning, and I had intended to test drive a Lexus the following day. But after driving a 2016 X3 and working with John, I ended up purchasing an X3 the same day. John was extremely knowledgeable about the car and ... read more
Business response:
Thank you, Bob, for your compliments towards the helpfulness demonstrated by Molly, John and Mark. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Pranav Gill, General Manager
We are happy that the dealership rectified the initial problems we found with the purchase after getting home with the car . After giving them the chance to fix things we were much happier, and appreciated all their efforts to make things right. I would visit the dealership again.
Business response:
Diane, I'm disappointed to see this 1-star rating, but appreciate you giving us an opportunity to turn this situation around. Our guests' feedback is so important to us and I'm glad that everything was resolved. We truly value your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Pranav Gill, General Manager
Love our sales guy Jason Hawksley. Nice, non pressure. Put up with me giving him an interesting test drive in a 228i and a Z4. We just bought our second car from him. Now we have matching white bimmers. Great car, great dealership.
Business response:
Thank you for your kind words and for taking the time to share your positive experience with Jason. I'm so glad to know that his efforts made the difference in your car buying experience. He is a valuable team member indeed. We thank you for your business and look forward to working with you again in the future. Kind Regards, Pranav Gill, General Manager
It all started with an email inquiry that was answered by Molly Carnathan, who was very quick and professional with her response(s). I had shopped around with other competitors and saved the BMW for last, and It was the one!!! Molly made arrangements for my visit, I walked in with my wife and daugher, Molly met us and introduced us to Tom Michalopoulos. We felt very comfortable with Tom as soon as we met him. He was very nice and went over the vehicle we were interested in, and showed us more features of the vehicle during t... read more
Business response:
I sincerely appreciate you posting such kind words regarding your experience. We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that several of our team members are exceeding our customers' expectations. Thank you and we look forward to serving all of your automotive needs in the future! Sincerely, Pranav Gill, General Manager
Went to BMW Sudbury, Ma at the urging of my son-in-law who recently leased a BMW 4 series. Visited with Pranav Gill the General manager. He then had me work with Client Advisor Marjorie Nicolas. It was a very positive experience and I ordered a 2016 BMW 4 Convertible. Marjorie was extremely knowledgable about the workings of the automobile. Cannot wait for car to arrive (2 - 3 months). This was a very positive experience. Thank you to both Marjorie & Pranav.
Business response:
Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Marjorie, she's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Pranav Gill, General Manager
Billy Hronas is without a doubt the best person I have ever dealt with in buying a car. I have purchased five cars and have come to dread the experience a bit. But Billy was extremely professional and knowledgeable, without being pushy. He is extremely focused on customer service, going so far as to drive my new car to my house with a colleague to make things convenient for me. He truly went above and beyond and I picture myself buying the rest of my cars from him! He is absolutely an A+ person to deal with in all regards!
Business response:
Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Pranav Gill, General Manager
I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Billy was really knowledgeable, professional, nice and polite in helping us to make the decision right at the spot. The whole buying process was so smooth and enjoyable. Billy is just a great guy!!! I would strongly encourage my friends or potential buyers who are reading the review try out BMW of Sudbury, and get your dream car. We love the BMW car, and we like the service at BMW o... read more
Business response:
Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future. Best, Pranav Gill, General Manager
We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & our new car. I have never met a more friendly & outstanding car salesperson. I will be recommending BMW of Sudbury & Marjorie to my friends & family.
Business response:
Thank you, Susie! On behalf of our entire team here in Sudbury, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Pranav Gill, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.