This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had vistied Sudbury BMW 2 times before I made my purchase. When I first met Yong, I told him I had no idea what I wanted to buy at the time and he answered every question I had and really spent a lot of time with me knowing I wasn't ready yet. He didn't force me into anything and when I told him I'd be ready in April I went back he remembered who I was and when I told him what I wanted it was a done deal. I met with Jason to close the deal and finance terms and he was honest and very straight forward with giving me the bes... read more
Business response:
Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our customers is 100% satisfied with the BMW of Sudbury experience. I’m so pleased to hear that Yong and Jason proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Pranav Gill General Manager BMW of Sudbury
I am currently on my second BMW X5 – a 2006 4.4, which was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice of where to have it serviced. I choose to continue to bring it to BMW of Sudbury for one simple reason. The customer service I receive from Will Pauls and the rest of the service team is exceptional. The dealership itself is immaculate and has great amenities, but frankly, it’s the service staff that keeps me coming back. Hone... read more
Business response:
Thank you for posting such encouraging words regarding your experience with Will Pauls here at Herb Chambers BMW of Sudbury. Will is a true asset to this dealership Thank You so much for servicing your 2006 X5 with us. We strive to provide our guests with a professional and enjoyable experience while providing quality vehicle care. I’m thrilled to know we’ve exceeded your expectations and we look forward to serving all of your automotive needs for many more years to come. Thanks, Pranav Gill General Manager Herb Chambers BMW... read more
Owning a BMW had been a dream for many years,2013 was the year to find out if in fact dreams can come true. I scouted a few cars on line and made contact via the website. All of my queries were returned promptly and forthrightly. My husband and I made an appointment to visit. The receptionist matched us up with Charlie. He was open, friendly-not at all pushy, took all the time we wanted to answer questions and was able to help us come to the conclusion that a BMW might indeed be a possibility for this elementary school princ... read more
Business response:
Marthe, Congratulations on your beautiful new marine blue BMW 328is! I sincerely appreciate your awesome five-star review! I’m so pleased we were able to provide you and your husband with a vehicle that met all of your needs. Everyone here at Herb Chambers BMW of Sudbury strives to provide an attentive and enjoyable environment, making the new vehicle purchase experience enjoyable. I am so pleased your experience exceeded your expectations and I know Charlie will sincerely appreciate your kind words. We value your patronage ... read more
The whole process from Finding the vehicle to buying was a piece of cake with BMW Sudbury dealership. Starting from Philip Hunt (Internet Client Care Manager) he was very courteous,took my requirements over the phone and scheduled a appointment for me. The same evening I received call from Brian (His manager) to confirm the appointment and if for some reason Philip is involved performing his duties and providing excellent customer service, Brian will take care of me when I arrive. The day of the appointment Brian greeted me ... read more
Business response:
Thank you for taking the time to share your experience at Herb Chambers BMW of Sudbury. I'm so honored by your kind words and happy to hear that we were able to provide you with a vehicle that met all of your needs! We aim to provide each guest with the best customer experience and Phillip, Brian and John are truly a testament to that. I will be sure to share your encouraging words with them. I know it will make their day! Thank you again and we look forward to serving all of your automotive needs for many more years to come... read more
Charlie listened to my "must haves" for the vehicle that I wished to purchase and provided me with a 3 series BMW that met my needs, and more, and for the price that I was looking for. It was a pleasure to work with Charlie and I would recommend this dealership, and particulary Charlie, to friends that want to purchase a BMW.
I took my car for servicing last year. Initially there were some issues but later on resolved by their manager.Now I am all satisfied and looking forward again for this dealership.They showed professionalism in resolving the issues. I still feel they are better than the customer care of BMW itself.
Business response:
Karnata, Thank you for taking the time to share your experience at Herb Chambers BMW of Sudbury. I sincerely appreciate you reaching out and allowing us to the opportunity to make things right. We strive to provide our guests with the best customer service and your feedback is so valued. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Pranav Gill General Manager Herb Chambers BMW of Sudbury
I was told to go to BMW of Sudbury from a friend..I had already been to another dealership and was unhappy with the service.. I was looking for a used x5... And that is what charlie showed me. I saw the new x3 on the floor and insisted I drive one.. Fell in love and bought it. I was never pressured or talked into a car. I bought the car I wanted. Charlie gave me a very thorough lesson on how to drive the car...however way to much info! And I went back again and he answered every question. I would highly recommend Charlie and... read more
Business response:
Jerri, Congratulations on your new BMW X3! I sincerely appreciate you taking the time to share your experience at Herb Chambers BMW Sudbury. I’m so honored by your kind recommendation. We strive to provide our valued guests with the best customer experience and I know Charlie will appreciate your recognition of his hard work. Thank you for your patronage and we look forward to serving all of your automotive needs in the future. Sincerely, Pranav Gill General Manager Herb Chambers BMW Sudbury
It was a pleasant surprise to deal with a team of professionals who were very respectful of the market research we had done. Yong our client advisor was patient as we test-drove various models, providing us information we needed but stopping short of suggesting what we should buy. Fahad the General Sales Manager was exceptional with his people skills always making sure we were buying what we needed and most importantly, NOTHING MORE. He also arranged for a loaner car before we bought our car, given that the paperwork took ex... read more
Business response:
I sincerely appreciate you taking the time to share your experience at Herb Chambers BMW of Sudbury. I’m thrilled that we were able to provide you with a vehicle that meets all of your needs. We aim to provide each guest with the best customer experience and it sounds like Yong and Fahad were able to do just that. I will be certain to share your encouraging words with them. When it comes time for service please feel free to reach out to myself or Yong directly, we’d be more than happy to assist you. Thank you again and we lo... read more
BMW of Sudbury is the 3rd dealership my wife and I have used in the past 8 years. It's our 4th BMW lease. Needless to say we value this product immensely and would have no other. However, until now we've not found our "Home" BMW dealership, which I'm very happy to say that now we have. What I mean by a "home" dealership is that it's the number one place I wish to do all of my BMW business with. I would like to elaborate on this further. Sales: From our Client Advisor to the General Manager we were treated with dignity, respe... read more
Business response:
Joseph, I’m so happy to hear that you and your wife had such a pleasant experience with us and I’m truly honored that you've chosen Herb Chambers BMW of Sudbury as your premier dealership. We always aim for total customer satisfaction and the team here is truly a testament to that. I will be sure to pass on your kind words to everyone. Thank you for your service to this great country and we look forward to serving your automotive needs for many more years to come. Sincerely, Pranav Gill General Manager Herb Chambers BMW of S... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.