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BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible experience Horrible!I picked my car and on the half way to my office I noticed a rattling noise from the left muffler exhaust. I came to the showroom back in the evening to show the problem and they told that the complete exhaust has to be replaced with a new part and cannot be repaired. The problem did not exist when I left the car at the service center. And by the way i would expect a car wash when it was delivered but unfortunately it was not clean and even interior was dusty. I think this is the last time I woul... read more
Business response:
Hi Gandem Satya, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.
STAY AWAY from Stevens Creek BMW!!! I brought my car in for routine maintenance and somehow they managed to scrape the front end bumper. I reached out to my service advisor Ryan Fuller and let him know of the damage. He quickly agreed to repair the damage in addition to covering the cost for ceramic pro and clear bra work I had recently done. He initially informed me that it would be a week to complete the repair however it took multiple follow ups with him before I could get my car back which was 3 weeks later. When I picke... read more
Business response:
Jennifer Priolo, we regret to hear that you had this experience with us. We hope you will give us another chance. Please call us at (800) 298-1501 so we can work towards a solution. Thank you and have a great day.
Don’t call So i was interested in purchasing a vehicle, I put a inquiry on the internet and someone contacted me. The person that contacted me left no phone number, no extension no nothing. So,I called the dealership, of course I got the general directory thing , so I hit the key for sales, the phone rang and rang and no one answered, and I got hung on. I guess they don’t need my business. Somebody did call me, and she didn’t know anything about bmw’s. What a wonderful dealership. I am a real person and this is what I went t... read more
Business response:
Mr. Wright we can assure you that we do care, and would like to apologize for the way this situation was handled. Your business is important to us, and we hope you are willing to give us another chance. Please reach out to us at (800) 298-1501 so we can work towards a resolution. We look forward to speaking with you.
worst car dealer experience I usually don’t like used car sales people but BMW Stevens Creek is the worst - this was the first time that we shake hands on a price and get presented a higher price on the bill (that’s what I call sleazy dishonesty if not outright theft). When we disagreed with the new price they refused to sell. We lost 2 hours and have a bad taste in our mouth.
Business response:
Hi PH, we regret to hear that your recent experience was anything less than exceptional. We appreciate your feedback, and will use it to ensure the best possible care for our guests going forward. Thank you again and have a great day.
Don’t buy used car I purchased a used vehicle from them, a month later it started leaking oil. I called many times left managers messages, talked to the online rep and never responded to my issues- i live 2 hours away so I can’t just drive up there with a car that is leaking oil.
Business response:
Mr. Valesquez, we would like to apologize for the lack of communication on our end, and we appreciate you bringing this to our attention. Please reach out to us at (800) 298-1501 when you can so we can address this situation directly. Thank you and have a great day.
I got cheated in this dealer I bought a car one year ago at Stevens Creek BMW, it was a CPO car. The sale person told me that they only had one key at that time, they will order a new one for me and I just need to wait. After several months past I did not got the second key so I contacted the sale person and he told me he already left there. I called sale department and they asked to call service department, and service department said don't worry they will get that when I come for maintenance next time. When I came for main... read more
Business response:
Hi Qi Qiao, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We will use your comments to refine our efforts to ensure this issue does not happen again.
Worse customer service I was not satisfied with the customer service I got from this dealer. I stop by because I was interested in getting a Corvette. As I walk inside the building I was told to have a seat after waiting for more than 20 mins this guy Ron takes me inside someone else office supposedly because that office is much closer than his. Anyways he was not helpful all the info I got I knew already or could obtain it online. The treatment I got seem like he was profiling and stereotyping. He never showed me the car an... read more
Business response:
Corvette28, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to us at (800) 298-1501 so we can work towards a resolution.
Worst Nightmare, Stay away from this dealership. Worst experience ever with any BMW dealer so far. They break already working things and ask you to pay to repair it. I went for getting my car's rear LED light flickering issue fixed (Lamp was perfectly fine ). So, they get it checked and replaced few things in it which was covered under maintenance plan/warranty but asked me to pay ~$125 for fixing the burnt wire which wasn't covered, I declined the repair since I thought its too much for fixing just burnt wires and confirmed... read more
Beware Run around is all you get at this dealership. Every request was met with -we cant do that. They sell cars but don?t care about customers.
Business response:
Mike, we are so sorry to hear that you had a negative experience with us. We would like the opportunity to discuss this with you in more detail, and ask that you reach out to our GM, Michael Spencer, at 408-249-9070. Thank you and have a great day.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.