This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
LONG Wait time to check in for appt I purchased an X1 in August and bought the option of Low-Jack. I left the car with this dealership for 5 days before I retrieved it. The Low-Jack installer never showed up to install it. The next time I could try for the installation I made an online appt for a Monday. Took the car in, waited in the service line forever and finally got helped to only find out that I had to see the cashier to have her call Low-Jack to make an appt which I did for Thursday at 12:30 pm. I arrived at service a... read more
Business response:
Mary Gagen, thank you for leaving us feedback. We are disappointed to hear that your experience was untimely and not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (855) 403-5347 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you and we look forward to hearing from you, Rax Patel, General Manager Stevens Creek BMW
Service for BMW 335i 2008 I brought in the car for service yesterday 1/116/2008 . I bought the car here and have been getting the service done for last 10 years. I had a horrible experience this time. The service adviser was not at all helpful. No proper options provided. No loaner car provided even thought it was reserved at the time of reservation. I will look for some other place for service.
Business response:
Ram Johri, thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us at (855) 403-5347 so we can understand your situation better in order to try and turn your experience around. Thank you, Rax Patel, General Manager Stevens Creek BMW
Stevens Creek BMW I had to wait 45 minutes after my appointment time to have a service advisor to take the car. The shuttle service was collapsed. When the car was ready no body sent me a text message, no body called me. They sent an e-mail. The car is under warranty, the dealer did not fix a problem with the driver seat.
Business response:
Pedro Lizaur, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had an untimely and negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (855) 403-5347 at your earliest convenience to discuss how we can turn your experience into a positive one. Rax Patel, General Manager Stevens Creek BMW
Bad experience ever with BMW Actually, I am pretty disappointed with the service I received from this place. I dropped my car in the morning at 10:45 and requested regular service and car cleaning. They promised and said they would complete everything around 4 PM. However, about 4:20 PM, they called me and said: "we could not complete your request today, please come tomorrow at 2 PM". I don't understand how they manage their team, why they couldn't complete their promises to customers. The advisor kept pushing responsibiliti... read more
Business response:
Martin, we work hard to provide a fantastic service experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 403-5347. Rax Patel, General Manager Stevens Creek BMW
Service department is a mess I brought my car here to fix a pulling after another shop messed up the alignment. They said the alignment was off and that now the car drives like a breeze. I picked up the car and saw no difference and the car was severely pulling. Tried to reach the managers by email and phone but no luck. Went there and found service director David M. (very nice gentleman) and explained the issue. He called someone from shop. We arranged another appointment. Because the possibility of tires came up, I had my ... read more
Business response:
Hi Amir Fazlollahi, we regret to hear that your recent service experience was anything less than exceptional. If you are willing to give us another chance, please contact us at (855) 403-5347 so we can understand your situation better in order to try and turn your experience around. Thank you, Rax Patel, General Manager Stevens Creek BMW
Service is a mixed bag. They lost my car & paperwork, my Service Advisor was very disorganized and uncommunicative. In both of the two visits, they never called to follow up to tell me the status of the situation, even after complaints. I struggled to get answers until I went to the dealership in person each time. Prices are excessive, but it's a dealership and that's to be expected. However, for these dealership service prices, I'll definitely choose another dealer to service my BMW next time. I emailed their management abo... read more
Business response:
Mike K, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 403-5347 when you have a chance. Thank you, and we look forward to hearing from you. Rax Patel, General Manager Stevens Creek BMW
Fog lamp issue Very satisfied with the buying experience not so much with the service department. When we took our car home we realized the passenger side fog lamp was out, scheduled an appointment for to have it checked out and replaced if needed. Appointment was at 11am, checked in at 10am, 12:30 pm still nothing asked for update was told the technician did not find anything wrong fog lamp was working off and on but since "warning" light was on nothing more could be done but they would recheck one more time verify. 1:35pm ... read more
Business response:
Maria Estrada, thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us at (855) 403-5347 so we can understand your situation better in order to try and turn your experience around. Thank you, Rax Patel, General Manager Stevens Creek BMW
Not the best service The buying process was excellent but when i purchased my pre-owned vehicle the dealer was supposed to fix a few things on it. It did but they didn't do a good job nor all they were supposed to do.
Business response:
Alzamora, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 403-5347 at your earliest convenience to discuss how we can turn this experience into a positive one. Lucy Lu, it is disappointing for us to hear that your service experience was anything less than great with us at Stevens Creek BMW. We would like the opportunity to find out how we can better assist you in the future. If you are willing, ple... read more
Purchasing a vehicle from Stevens Creek BMW Terrible experience. Poor customer service from beginning to end.
Business response:
Laryn Arvidson, thank you for taking the time to leave us feedback about your customer service experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 403-5347. Thank you and we look forward to hearing from you. Rax Patel, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.