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BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Fix one thing break another. “This is the 2nd time I take my BMW i3 for a recall service. Somehow history always finds a way to repeat itself. Pursuant to the first recall service Apr 2017, the software update disabled low cost charging, lower cost to charge vehicle at night by setting within the vehicle a starting time to charge beginning 9pm. The update forced the vehicle to charge immediately and would not keep the low cost charging selection. Needless to say it took 3 other service appointments until finally in Nov 2017 ... read more
Ram Patkar Sales staff was average. But, service staff is horrible. Totally bad customer service.
Business response:
Hi Ramachandra Patkar, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (855) 403-5347 when you can so we can address this situation directly. Thank you and have a great day.
5 visits to alsmost fix rattle It took 5 trips to the service department to almost solve the rattle problem. The dealer had had the car over 30 days, put over 300 mikes on the car are returned it with a flat tire. Having driven on the tire it was destroyed.
Business response:
Keith Adams, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Service Department Buying a car at Steven’s Creek BMW was a very nice experience. The service department is very unprofessional. They Never return phone calls. So if there is ever an issue, the service department just avoids you by not responding this includes the service managers and general manager.
Don't come to this place for any service. It’s about time. Stevens Creek BMW service is The WORST experience I’ve ever had with BMW, period. Every time I had a service with them, one thing was fixed but an additional thing would be broken. It seemed that they always found a way to get you back to them to pay more money. The “advisor” I had was not doubt the worst advisor I have had. The guy knew so little about what he was doing and would most of the time, asked a technician to explain to me what was going on with my car. An... read more
Business response:
Hi Feng, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and can assure you that this is not the level of customer service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 403-5347. We look forward to hearing from you. - Your Stevens Creek BMW Team
Bad description Just want to share with my experience came all the way from Sacramento to buy used 2015 Bmw328d and when I saw that car I have noticed that front bumper cover and fenders was repainted with visible overspray it looks like this car has front damage the interior doesn’t look like it was cleaned and plus driver seat has a big damage. So they need to be more specific with description. Waste my time and money with them.
Business response:
Hi DmitriyYakimtsev, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (855) 403-5347 when you can so we can address this situation directly and restore your faith in our business. Thank you, we look forward to hearing from you!
STEVENS CREEK BMW SERVICE I was sent a notice for an Airbag Recall. It took them 14 days to get my part in. When I got there the service was moderately efficient. The main issue was that I wanted to get my key FOB fixed as well, however the Advisor told me that it would be $215.00 just to tell me that it wasn't working and why. Then when I asked about an hourly rate after that or what would the totally cost be if it was fixed he wouldn't tell me. It is likely the sending unit, but he wouldn't even tell me how much to replace... read more
Business response:
Hi Anthoney Robinson, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 403-5347. We look forward to hearing from you.
Service department at Stevens creek BMW is worst Left the car for a flat tire repair/tire replacement. Next morning service dept calls me and asks what's wrong with my car. What happened to those service tags ?
Business response:
Anand Nagappan, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Stevens Creek BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (855) 403-5347 to discuss ways we can better serve you in the future. Rax Patel, General Manager Stevens Creek BMW
Not luxury as their car I loan the car and when i make an appointment on fone. They didnt tell me pet cant be allowed. Then they said i drop off the dof and be back. Arw you serious? If i have a car to drop op, why i have to loan your car
Business response:
Hi Michelle Vu, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 403-5347. We look forward to hearing from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.