This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
BMW X3 Purchase Had the vehicle and the deal I wanted. Change in BMW maintenance program and hard sell to "refresh" it were not appreciated.
Steven Creek BMW Feedback Unfortunately, the last few services has been horrible. First after all these years, my email address was correct in the system until the last few services for some reason someone may have change my email address in their system so i havent got any emails from them about my appointment and survey and they been trying to call me for survey and wish i was able to get their calls and give them my thoughts until last service, which i found out my email address is incorrect which i spotted from the servi... read more
Business response:
Vann, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Stevens Creek BMW. We would like to talk to you directly regarding your experience at our dealership. Please contact General Manager, Rax Patel at 408-961-3140. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
bought a certified car Manager was a little cold and rude, but the sales people were very nice.
Waiting dropping the car off for service was a 2 hour process. This process is disorganized and needs to be fixed.
Business response:
Sharon, we are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Rax Patel at 408-961-3140.
They do not return car on time These guys do not return the car on time. They take more cars than they can handle. I gave my car for routine service, which I assumed would take an hour. They promised to return my car on the same day and finally they returned it after 5 days. Even on the fifth day i had to call them 4 times and leave a couple of voice mails to get it back. Otherwise they probably would have taken 6 days or more. After making a few phone calls on the second day, I was so fed up that I asked them to return my c... read more
Business response:
Hi there, We are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. I would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact, Rax Patel at 408-961-3140. We look forward to speaking with you.
Good, not great, service Service Rep I worked with was cordial and friendly. And promptly checked my car in. Fixed a rear squeak in my car. Service did not satisfactorily address a scratched rim due to the auto-park function. I was just told they've never seen this happen with that feature before. Nonsense, many forum postings have suggested the feature for which you pay for doesn't actually work reliably but you'll be charged for the privilege of replacing the rim on your own dime. Did not feel like service was my advocate ... read more
Business response:
Hi there. We are committed to providing our customer's with a seamless service experience and apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please reach out to our GM Rax Patel at 408-961-3140. Thank you.
i3 Maintenance 10k mi I went in for scheduled 10k mile maintenance for my i3. I met with Tyler Lem who told me the service should take a just a couple hours, which included a wash and charge of my car. He also told me to fulfill the recall and warranty requirements I would need to come back another time because they would need the car overnight so I rescheduled for another time. After about three hours I could not find Tyler so I approached the service desk where I was told Tyler went on lunch but my car was probably either ... read more
Business response:
Stacy, thank you for taking the time to reach out to us. We apologize for any inconvenience this has caused you as this does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you, please contact Rax Patel (GM) at 408-961-3140. Thank you once again and we look forward to speaking with you. We would love the opportunity to earn back your trust.
Great service Fast and professional service, great place to hang out even if you don't want the shuttle.
Business response:
We are so pleased to hear that you had a satisfactory visit to our dealership, however your review does not seem to match this experience. If you wouldn't mind updating your review we would greatly appreciate it! Thank you and we look forward to assisting you again in the future.
Stevens creek bmw I have brought my car in 3 times now for the same problem with my bumper, who ever you out source this work to does not do a thorough job. Paint keeps peeling in same spot, they do not clean up the over spray that gets on my car, they are terrible
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.