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BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Reliable service for my BMWs Reliable, fast service. Worked as expected, no time wasted.
Business response:
Hi Vova, Thank you for taking the time to review Stevens Creek BMW. We would love the opportunity to speak with you about your visit directly. Please call our General Manager, Rax Patel, at 408.249.9070 and we can better assist you. Have a wonderful day! -Your Stevens Creek BMW team
horrible serivce Schedule an appointment online, but when I came to dealership the salesperson wasn't there and there was no on one available to help. Such a waste of time. They don't really want to sale cars. Worst experience ever.
Car repair to my 2004 -545I BMW We in for repairs on my vehicle multiple issues of oil leaks head gasket, transmission etc. Total estimated cost $6,800. Car is only worth $6,000.00 Advised assistant service mgr. Neil Simon because of the high cost of labor and did NOT want the dealership to perform the work...Was able to pick up the car on 9/7
Business response:
Clifford, thank you for bringing this to our attention. We apologize for any mis-communication that we had regarding our labor fee's. We pride ourselves on being transparent and giving each customer an upfront cost for any work we do on vehicles. We would love to explain these fees in further detail with you, please contact Rax Patel at 408-961-3140.
2008 BMW X5 Tire pressure light came on next day after purchasing vehicle and brakes squeaked. Front tire pressure was low, 23psi and front brake pads 4mm (minimum 3mm), rotors 27.1mm, below specifications 28.4mm. Had to purchase new front brake pads and rotors. Front tires uneven wear and vibrate at 75mph, had to balance, rotate tires and perform alignment. Rear A/C makes noise after 10 minutes of being on. Not completely satisfied with quality of reconditioning of vehicle. Don't expect vehicle to be 100% perfect but I expe... read more
Business response:
Will, we are sorry to hear about your vehicle troubles and would love the opportunity to speak with you directly. At your earliest convenience, please reach out to our General Manager Rax Patel at 408-961-3140. We appreciate you patience through this process and look forward to addressing your concerns properly. Hope to hear from you soon.
Service review I had a situation in that I was taking my wife's 4 year old 328i in for service with less than 8,000 miles on it. And the warranty expiring on the exact day I took it in for service. My Service advisor made sure everything was taken care of that should have been accomplished as if it had 40,000 miles on it. No hard sales pitch on anything.
Service and the Quote to follow I had taking car in for standard oil change and DEF, (i like having loaner car covered for the day of service, this is a nice bonus) i think the DEF should be included in the oil change on any diesel vehicles, but its not, I also had noise during startup on a/c compressor and also some smoke from the left side engine compartment at strange intervals. Service determined belt needs replaced for a/c issue and that a oil line was leaking badly and thus the smoke from the oil, received a quote to f... read more
Business response:
Patrick. thank you for your feedback. We apologize for any mis-communication that we had regarding our labor fee's. We pride ourselves on being transparent and giving each customer an upfront cost for any work we do on vehicles. We would love to explain these fees in further detail with you. Please contact Rax Patel at 408-961-3140. Thanks again and we look forward to hearing from you.
review purchased a certified car. had a problem with it the minute i drove off lot. took it to be serviced. waited an hour to drop it off with an apt. problem not fixed. supposed to pick up a new key. key not set up to work with my car. i cannot get thru to call again. phone systems kick you out and are constantly broken.
dave bibo I brought my car in for basic service and some sort of battery issue. I had an appointment at 8:45 but did not get served until 9:15. This was a major inconvenience for me and really took me by surprise. The service writer did a good job for his part.
Business response:
Hi there. We apologize you did not receive the prompt service we pride ourselves on providing. Please contact Rax Patel at 408-961-3140. Thanks again and we look forward to hearing from you.
Long wait and unaddressed service alert. I had an appointment, but waited about 45 minutes til I saw my adviser. she was very nice. However, I had to wait another 40 minutes before getting my rental car. The worse part was, she said everything was up to date on the car. However, when I drove off, I noted an alert that brake fluid needs to be replaced. This should have been noted and discussed, so I don't have to take the car in another time. Everyone is now very busy these day. I have taken my car there in the past, they wer... read more
Business response:
Afshin, thank you for taking the time to reach out to us. We are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Rax Patel at 408-961-3140. We look forward to hearing from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.