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BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Love the Car, not the Buying Experience The place was very busy and I felt a bit rushed. The person who helped me was not exactly rude, but had mannerisms that seemed as though he wasn't receptive to my needs. Worst of all, the advertising on their own website said a certain percent for financing, but they then put a higher one on the contract (until I showed them their own website). And that same advertising also said that the car was "Satellite radio ready." Well, guess what? "Satellite radio ready" does *not* mean you can... read more
Business response:
Hi Brian, We sincerely appreciate you taking time out of your day to review us and call our attention to the poor customer service you received and the miscommunication about the satellite radio during your visit. We would love to have the opportunity to speak with you directly and rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
BMW Airbag Recall Repair My experience with the Stevens Creek BMW service department has been less than positive the last several times I have had my car there. I recently took my car in for an airbag replacement due to a recall notice. Unfortunately, when I made my appt they told me I would have to wait almost 4 weeks for an appt with a loaner car and at the same time assured me I would receive an email confirming the date/time of my appt (which never came). When I called to confirm the day before the appt time I was given ... read more
Business response:
We sincerely appreciate you taking time out of your day to tell us about the less than satisfactory customer service you received in addition to the lengthy wait time dropping off and picking up your car. It is our mission to ensure each of our guests receive quick and efficient service and we are so sorry that was not the case with your visit. We would love to have the opportunity to speak with you personally in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest con... read more
Diagnosis I was pleased with the service advisor. Personally, I think $215.88 for a diagnosis of your vehicle is outrageous. there are plenty of certified BMW shops in the area with much lower cost, if none at all. .
Business response:
Hi Dan, We sincerely appreciate your feedback on your experience with us. We apologize for the poor service you received from your Service Advisor and for the high price. We would love to have the opportunity to speak with you personally in order to rectify this situation and further explain our pricing model. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
The good and bad I've been to Stevens Creek twice. Once for my oil change and recently for a recall on a fuel pump. Oil change experience was great. They took my car through the wash and were quick. However, getting the fuel pump has been a hassle. I dropped my car off on my lunch break and ubered back to work. They said it would take two days and there are no loaners due to high volume of people. I totally understood, Riccardo was very honest about it. The following day they called and told me that I should come pick up my ... read more
Business response:
Hi Travis, Thank you for bringing our attention to your experience and we apologize that the service you received did not exceed expectations. It is our mission to ensure each of our guests receive 5 Star service and we are so sorry this was not the case with your visit. We would love to speak with you personally in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW
Alignment on 2006 330i Sofas in lobby are uncomfortable. Since cafe closed, there is no place to sit and work on a laptop at a counter.
Business response:
Hi Rhona, Thank you so much for the 5 Star review. We apologize that you did not enjoy our couches and that our cafe was closed. We hope you have a wonderful day! -Your Stevens Creek BMW team
Got airbag recall done in my 330i Got the airbag recall done on my 2005 330i after securing the part after a long waitlist (due to WW parts shortage).
Business response:
Hi Avi, Thank you for the great review and for choosing us to perform your recall repair. We sincerely appreciate you taking time out of your day to review us and we look forward to doing business with you again soon! -Your Stevens Creek BMW team
Review I bought a use 3251 and it's a disaster by the time I got home headlight was out and the worst part in the morning there was a puddle of oil
Poor quality I found the car's radio does not work properly. The auto transmission does not shift smoothly when auto shifting from first gear to second gear. There is a shudder when car's shifting. I regret I bought the car. But the salesman is excellent.
Business response:
Hi Teryuan, We appreciate you taking the time to call our attention to the problems that you have been having with your vehicle. We take pride in the performance and luxury of our BMWs and we apologize that your experience with your new vehicle has not exceeded expectations. We would love to have the opportunity to speak with you to learn more about the problems you are having with your car so that we can rectify the situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look ... read more
Beautiful 535i At the beginning it was rough. A week later the salesperson called me and I went to buy the car of my dream.
Business response:
Hi Ali, We sincerely apologize for the initial roughness of your car buying experience and appreciate your honesty about the situation. Thank you for sticking with Stevens Creek BMW and letting us help you find your dream car! -Your Stevens Creek BMW team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.